03-24-2013 09:36:37 AM - last edited on 03-24-2013 10:49:28 AM by Taylarie
I had a problem sending mail via smtp.att.yahoo.com yesterday and have been using Windows Live Mail for quite some time with no issues (ever since Windows no longer came with Outlook). All of a sudden I could not send mail, although I could receive mail just fine. I spoke to AT&T Uverse support via telephone and she couldn't do anything to help me directly, but transferred me to what she called email support, which sounded like a person in India. He directed me though a remote logon procedure and proceded to poke around in my mail application and registry without really offering any solutions and after about 20 minutes said that it was nothing to do with my email program or configuration and that I had some "conflicts" with my Norton 360 (which I had already tried turning off to see if that was the issue and it wasn't), a bunch of errors and just about everything you could think of (even though my computer runs great and I get no error messages whatsoever). And get this, for $150 he could fix my problems. I told him no thanks, he became pretty unhappy and the conversation abruptly ended.
I did a quick search online, found this forum and changed to Port 465 w/SSL, and bingo everything worked fine (Port 25 was the default setup when I upgraded to WIndows 7 and Live Mail long ago). Anyway, problem solved in about 10-15 minutes for $0. All I can say is BEWARE.
[Subject edited as new thread was created] - moderator
03-24-2013 10:24:16 AM
I have been using smpt.att.yahoo.com for years with my Oulook 2007 account. Yesterday I could receive but cannot send out anything. I've double checked the info in the set up for Outlook. I've talked at length with the e-mail vendor that hosts the server for the e-mail account. I've been told by AT&T that they do not support the account because it is not an ATT address.
The host has run three traceroutes showing the message bouncing up to 35 times within AT&T before it quits and sends the dreaded time out message. No one at ATT is willing to help and I now have an e-mail account that I can only receive e-mails. The trace shows ny.ip.att.net [22.214.171.124] (among other ny.ip addresses) as the final point of arrival before it goes dead.
Can anybody give me a number of a tech that has more than an ATT canned script in front of them to help me break out of this very unfortunate set of frustrations.
03-24-2013 09:29:53 PM
Did you check these settings in Outlook 2007:
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more