Contributor
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2 Messages
Where is the Hallmark Channel?
I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available. It took me a week to finally realize you don't have it. Very misleading.
Contributor
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2 Messages
I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available. It took me a week to finally realize you don't have it. Very misleading.
dwinth
ACE - Professor
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2.5K Messages
10 years ago
I thought you were not going to post on this forum anymore because you feel people are rude on it. We have heard numerous times that you are not going to get U-Verse, and go with Dish Network because of the lack of the Hallmark Channels. I hope you enjoy Dish Network, and they do not do anything to get you upset.
Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
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davette59
Tutor
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12 Messages
10 years ago
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dhascall
Master
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9.8K Messages
10 years ago
Hello Dave, another Dave here. Starting a new thread isn't going to help, as the moderators really have no choice but to merge them into a pre-existing thread.
When I have a "consumer complaint" with a business, large or small, I find the best avenue is to make my complaint in such a way that the business will feel obligated to offer me a direct response. (a forum, ran mostly by volunteer subscribers would not be the best avenue in this case and I think that U-Verse's channel request page isn't too effective either). By making a company take the time to respond, isn't meant to punish the company but it does make them read the issue and understand customer needs.
Here are some suggestions:
Go to AT&T's and / or U-Verse Facebook page and do a Direct message.
Post on their Timeline
Google CEO contact information
Send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.
One reason that there are page after page of posts on Hallmark is the 5:1 ratio. For every one pewrson who asks / posts / complains about Hallmark, there are 4 or 5 defending naysayers. Seriously.
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dwinth
ACE - Professor
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2.5K Messages
10 years ago
And it seems that at least half of the people how ask/post/ or complain about Hallmark are One Post One and Done Wonders who may or may not actually be U-Verse subscribers.
Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
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dhascall
Master
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9.8K Messages
10 years ago
How do you know that they are not? I post on forums once in a while, without staying engaged if I post my concern (especially tech forums). Look, Hallmark isn't losing (loosing? ) the farm, simply because they are not on U-Verse. i doubt that Crown Media is hiring minions to pollute our forums with their requests. I did see some of that behavior once, with a one day uptick in "Blaze" requests but Hallmark has been fairly steady....
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dwinth
ACE - Professor
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2.5K Messages
10 years ago
I don't know. I said, " who may or may not actually be U-Verse subscribers."
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dhascall
Master
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9.8K Messages
10 years ago
Again, if they add the channels, the madness stops, lol.
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dwinth
ACE - Professor
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2.5K Messages
10 years ago
Someone will still find something to complain about Hallmark. There will still be plants, even if the channels have been added back, who will complain about the Hallmark channels not being there. We have had that recently with other posters who complained about Sundance HD or other channels not being there when, in reality, they were.
Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
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lexnexdrm
Contributor
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3 Messages
10 years ago
Hello, I am a former Uverse customer. I was considering coming back because of a great offer in promotional pricing for tv and internet - but, after looking at this and seeing that Hallmark is not part of the channel lineup, I've decided to stay with DISH Network - even though it would save me $516 over 12 months - we are a Hallmark channel family. Not having that channel keeps me from switching. Bummer....
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dwinth
ACE - Professor
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2.5K Messages
10 years ago
How long ago did you leave U-Verse? Was The Hallmark Channel still there when you left? The Hallmark Channel and The Hallmark Movie Channel have been gone since September 1, 2010. There has been so much more added to the U-Verse lineup since that time.
$516 ($43 per month) is a lot to spend to just get the Hallmark Channel when there is so much more on U-Verse, content and high definition-wise.
Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
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