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In the last few days I have found that I cannot access my Uverse Voice
account features. I am using Firefox, and have used this browser in the
past with no problem. But now, when I click on Voice Features, I get brought
to an Intercept page which tells me that I cannot access the page I want.
I "chatted" with an AT&T customer service associate who told me to try both
Firefox (which I already had done) and Google Chrome because there appeared
to be a compatibility issue. I have since installed Chrome and have the same
broken issue accessing my Uverse account with that browser.
So -- why does AT&T not recognize that their website software is not working
properly any more? Why don't they test their code changes before rolling them
out? I can provide steps that will reproduce this problem without fail, but do you
think they will try the steps I have listed? No.
Ya know, I have been a software engineer and I know that it is not rocket science
to test what you build before you subject the public to it. Get on it. Please.
Thanks for posting. I'm sorry to hear that you're no longer able to access your Uverse Voice account features on Firefox or Chrome. We would be happy to investigate further, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns.
The issue was a systemic problem that took a while for engineers to sort
out. But it's fixed now.
[edited for privacy]
"The greatness of a nation can be judged by the way its animals are
- Mahatma Gandhi
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