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Posted Aug 16, 2014
9:20:51 PM
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Uverse account features website compatibility issues.

In the last few days I have found that I cannot access my Uverse Voice

account features.  I am using Firefox, and have used this browser in the

past with no problem.  But now, when I click on Voice Features, I get brought

to an Intercept page which tells me that I cannot access the page I want.

I "chatted" with an AT&T customer service associate who told me to try both

Firefox (which I already had done) and Google Chrome because there appeared

to be a compatibility issue. I have since installed Chrome and have the same

broken issue accessing my Uverse account with that browser.

 

So -- why does AT&T not recognize that their website software is not working

properly any more?   Why don't they test their code changes before rolling them

out?  I can provide steps that will reproduce this problem without fail, but do you

think they will try the steps I have listed?  No.

 

Ya know, I have been a software engineer and I know that it is not rocket science

to test what you build before you subject the public to it.  Get on it.  Please.

 

Uverse account features website compatibility issues.

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Sep 5, 2014 7:55:34 AM
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Community Manager

Hello, bluesdiva2001!


Thanks for posting. I'm sorry to hear that you're no longer able to access your Uverse Voice account features on Firefox or Chrome. We would be happy to investigate further, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

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Re: Uverse account features website compatibility issues.

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Sep 5, 2014 9:38:25 AM
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Edited by Phil-101 on Sep 5, 2014 at 10:07:27 AM

The issue was a systemic problem that took a while for engineers to sort
out. But it's fixed now.

--
Mary

 

[edited for privacy]

"The greatness of a nation can be judged by the way its animals are
treated."
- Mahatma Gandhi

Re: Uverse account features website compatibility issues.

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