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Millions of U-verse HSI customers are happy with their service. Some have had problems getting it going, but AT&T finally got it right. Technical issues can exist for some customers, and they're not always easy to find.
I'd suggest that you click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
In your post, please include your Billing Account Number, and the best way and time to contact you directly. This can speed up your resolution.
If you've got a tech that's sticking with you, that's great... keep that up.
The PM link I gave you goes to an escalation team of people who know how to communicate and whose interest lasts behond hanging up the phone with you. Use it if you lose contact or patience with your technician.
like JefferMC says, if you lose contact or patience with your technician or that 18002020 number contact Social Media for help. Though I am still semi-working with Social media atm to solve my problem that has been going on for months, if not since last year. They will work with the techs they send out to try things until it gets solve. But atm I am personally stuck with my Social media worker because it seems we haev done everything we could. My recent escalation had been since May, not counting my last year escalation. So far only thing we havent tried is getting a kcard into the vrad and getting me on it, giving me the new NV589 router, or replace the 1900-2400ft copper lead cable. (Waiting on my SM worker to respond on what we ca do) All I have to say is good luck and be patient!!!!
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