08-20-2013 06:16:47 AM - edited 08-20-2013 06:17:04 AM
I'm having an issue with my @att.net email regarding forwarding. For w/e reason I don't have the option to forward my email messages to another email, it seems to be missing. I saw a thread from back in 2011 on this, but I don't know how to reach "Level 2 Technical Support" to get this issue fixed. I've called U-Verse Tech support about 4 times, but they can't seem to figure it out nor can they transfer me to someone who can. Any help would be appreciated.
Link to thread from 2011: http://forums.att.com/t5/Features-and-How-To/AT-am
Screenshot showing missing option which should be under Filters
08-20-2013 07:43:22 AM - edited 08-20-2013 10:33:18 AM
tawfiqmp - One possibility is that the e-mail settings thinks you are a standard Yahoo account. When you have att as ISP you have free e-mail service equivalent to Yahoo plus, which Yahoo charges $20/yr. If you drop att as the ISP they allow you to keep the att ID, but it appears they drop you back to standard Yahoo & you lose some features.
08-20-2013 09:27:27 AM
That makes sense. I haven't ever really used this email though until now, so I don't know if I ever had the "Yahoo plus" features. I've been a U-Verse customer for about a year now, so I'm really just wondering who I should contact in order to get this corrected. When I called U-Verse several times, only one time was I transferred to a Yahoo customer service dept. in which they said they had no control over the features for an @att.net email for a U-Verse customer. That thread from back in 2011 mentions a "Tier 2" technical support team, but I have no idea how to get in touch with them.
08-20-2013 09:51:26 AM
e-mail is especially complicated - is it Yahoo or U-verse - follow the bouncing ball.
Many people had trouble using the mail programs in their computers with U-verse. My suggestion, that I follow, is to use a non-isp for e-mail. I use gmail.
But, we still want to forward the att mail, should there ever be any.
I suggest you send a PM to attcustomercare using this link & your details & reach number & e-mail. They will follow through for a solution for you.
09-08-2013 06:26:41 AM
I'm having the exact same problem (it started about a week ago) and calling Support hasn't helped a bit.
If this isn't corrected soon, I'll have to switch Internet & TV to someone else. I'm self employed and NEED to be able to forward emails.
09-08-2013 08:44:42 AM
Use gmail going forward. Many do. Me, too.
09-09-2013 06:54:21 AM
Thanks for the response aviewer, appreciate the suggestion.
If I have to go this route, and notify everybody on my contact list, might as well just switch to Comcast or WOW, both of which keep hitting on me with deals.
In a nutshell, a feature that worked fine for over 3 years stopped working because of something that U-Verse did on their end. And nobody at U-Verse knows how to correct it (or even seems to care). So why should I jump through hoops to establish a "fix", essentially doing their job? For the privilege of paying them over $100 a month? Nah.
I've already spent too much time on this, and time is money when you are self employed.
Sorry for the rant, but if I treated my customers like U-Verse has treated me regarding this issue, I'd be out of business.
In case anyone from ATT U-Verse reads these posts---------------HELLO! YOU HAVE A PROBLEM!
09-11-2013 12:37:02 PM
We apologize about the inconveniences you are having with this. We would love to investigate your account further to see why this option is not appearing. We will be sending you a direct message, so be on the look out for it.