blue HDMI light now stays on all the time

[SomeJoe7777 ACE - Geek]

Apparently Verizon meant to charge $0.002 (0.002 dollars, or 0.2 ¢) per KB. However, in all their printed documentation and on their website, they showed 0.002 ¢.

Thus, for the customer's 35.8 MB of usage, Verizon intended to charge him 35,800 KB * $0.002/KB = $71.60. However, he asserted that he should be charged their advertised and published rate of 0.002 ¢, which is 35,800 KB * 0.002 ¢ = 71.6 ¢.

After getting several corporate executives involved, Verizon did ultimately and begrudgingly admit that he should indeed be charged only 72 ¢ based on what they advertised, but then promptly changed their website and printed documentation to the correct values.

What's amazing is that it took WEEKS for people at Verizon to understand the issue and do the math. Virtually no one there comprehended that there is a 100-fold difference between $0.002 and 0.002 ¢.

[TxTransplant]

The blue light on my VIP1200 box in the bedroom has become so bright, it's like a flashlight. I have to cover it up at night just to sleep. Why did this suddenly start doing this, and how do I make it dim/go away? It's EXTREMELY annoying.

[aviewer ACE - Wizard]

TxTransplant - Yeah, thats the way it works now. It is askling you to cover it wiyh tape.

[hpmsrm]

Yeah....I agree.  A piece of black, plastic electrical tape will turn it off.  Once you have your TV hooked up correctly and the blue light indicator really serves no further purpose, as far as I can see. So just blot it out with ye old tape.  Don't have a TV in my bedroom.  I go there to sleep....and occasionally read.

[kennywiz]

Black magic marker does a good job too.

[gregzoll_1]

Umm, no it is not.

[happyharry]

as opposed to AT&T actually fixing this screw up.

[unrtechie]

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happyharry wrote:

as opposed to AT&T actually fixing this screw up.

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It actually was a result of the software update Microsoft pushed to fix the random black screen issue.  Currently it is expected to be fixed around March with a new software push.  So it does fix the random black screen issue that caused a lot of issues from some, and sometimes it causes other issues in the process, not the first time I'm sure the Microsoft has fixed one thing and broken something else.

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

[oufanindallas]

My goodness, the blue light is getting more screen time than the apoloypse.  Sheesh.

[younkint]

Despite all the cutesy posts, the blue light is extremely annoying for some and a legitimate issue.  We are looking for an answer, not a jury-rig patch with tape ...which is why we've come here.  A blue indicator lamp was included by the manufacturer in order to signal a specific function ...not as a bedroom nightlight.  If my car has a "check engine" lamp alight, it means something.  Should I also place tape over that indicator?  If my electric stove falsely indicates that the oven is on, that's okay?  Of course not.

Those who are annoyed by the permanently lit blue indicator lamp were the very first to cover the annoyance with tape, believe me.  We also want it fixed.

I expected ATT to post a notice explaining that there was a software issue and that a fix was forthcoming. Instead, we must wade through pages and pages of posts (a large number of which deride or trivialize those seeking an answer) before an admin is found stating a concrete answer.

[BeeBeeSA ACE - Wizard]

Well you must have missed this post from Beckyww one of the site admin people:

"I got an update from our U-verse TV folks this morning:

"We are aware of this issue – which will be corrected by an upcoming software update. We apologize for any inconvenience.”

[younkint]

No, I didn't miss it.  My ranting probably covered up that I found "... an admin ... stating a concrete answer."

Most likely I could have toned down my rant.  However, I was rather PO'd over posters making light of what is a great annoyance to many ...most of whom do not think to come here and search for the solution.  My next door neighbor - who is responsible for persuading us to go with U-verse - was ready to go back to cable over this issue.  I informed them that an update will be out in a few months, so they will likely stay as customers.  Still, it is an issue to many when a bedroom-stationed U-verse box turns into a glaring blue beacon.

[dwinth]

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

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Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

[skeeterintexas]

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dwinth wrote:

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

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Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

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The Disco Lights?  I quite enjoy them...reminds me of my wild youth. 

[dwinth]

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skeeterintexas wrote:

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dwinth wrote:

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

---

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

---

The Disco Lights?  I quite enjoy them...reminds me of my wild youth. 

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It is a shame that the green light cannot change to other colors, sort of a transition from one color to the next. The blue light then can act as a strobe light.

[oufanindallas]

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younkint wrote:

No, I didn't miss it.  My ranting probably covered up that I found "... an admin ... stating a concrete answer."

Most likely I could have toned down my rant.  However, I was rather PO'd over posters making light of what is a great annoyance to many ...most of whom do not think to come here and search for the solution.  My next door neighbor - who is responsible for persuading us to go with U-verse - was ready to go back to cable over this issue.  I informed them that an update will be out in a few months, so they will likely stay as customers.  Still, it is an issue to many when a bedroom-stationed U-verse box turns into a glaring blue beacon.

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What most people are making light of is the fact that it's really not that big of a deal and people are acting like it's the end of the world.  The blue light on my box has been on since Aug. when I had my new service installed in my 3rd location.  You'd think people had a lighthouse blaring from the STB.

[younkint]

Yes, evidently to some it's a laughing matter.  To others, not so much. As for me, I want the blasted beacon off. 

It doesn't bother you? Fine. It took little online research to find that it irritates many U-verse customers. My wife and I are included in that group.

Some people do not have a TV in a bedroom; some do.  Some may sleep with a light on; others prefer darkness.  For those preferring darkness, a very bright blue LED is not welcome - nor is waiting nigh a year to fix the problem.  No posts I read (and I read a lot of them) expressed any but displeasure at this annoying light - certainly not acting as if it were "...the end of the world."  I most certainly did read many posts jeering at those finding this malfunction irritating and searching for an answer.  I will likely go elsewhere the next time I encounter a U-verse problem which suggests a public forum post.

[dwinth]

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younkint wrote:

Yes, evidently to some it's a laughing matter.  To others, not so much. As for me, I want the blasted beacon off. 

It doesn't bother you? Fine. It took little online research to find that it irritates many U-verse customers. My wife and I are included in that group.

Some people do not have a TV in a bedroom; some do.  Some may sleep with a light on; others prefer darkness.  For those preferring darkness, a very bright blue LED is not welcome - nor is waiting nigh a year to fix the problem.  No posts I read (and I read a lot of them) expressed any but displeasure at this annoying light - certainly not acting as if it were "...the end of the world."  I most certainly did read many posts jeering at those finding this malfunction irritating and searching for an answer.  I will likely go elsewhere the next time I encounter a U-verse problem which suggests a public forum post.

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Out of 107 posts on this thread, only eight people, including you, are actually complaining about the brightness of the blue light.  According to Wikipedia, U-Verse had 4.3 million television subscribers by the third quarter of 2012. The bottom line is that only eight people out of 4.3 million customers are complaining about the blue light on this forum.

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Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

[skeeterintexas]

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younkint wrote:

Yes, evidently to some it's a laughing matter.  To others, not so much. As for me, I want the blasted beacon off. 

It doesn't bother you? Fine. It took little online research to find that it irritates many U-verse customers. My wife and I are included in that group.

Some people do not have a TV in a bedroom; some do.  Some may sleep with a light on; others prefer darkness.  For those preferring darkness, a very bright blue LED is not welcome - nor is waiting nigh a year to fix the problem.  No posts I read (and I read a lot of them) expressed any but displeasure at this annoying light - certainly not acting as if it were "...the end of the world."  I most certainly did read many posts jeering at those finding this malfunction irritating and searching for an answer.  I will likely go elsewhere the next time I encounter a U-verse problem which suggests a public forum post.

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Dude, seriously, send me your address and I'll mail you a piece of black electrical tape....heck, I'll send you a whole roll!

'Tis better to cover the blue light with electrical tape than to curse the brightness....

[younkint]

This is not the only spot on the Internet that discusses U-verse issues.  A very rudimentary search reveals pages and pages of hits for people having exactly the same problem and seeking a resolution.  When something like 1/10 of 1% of people with an issue attempt to resolve it with an online forum, I would say the problem is quite a bit deeper than what you propose.

If only one person - rather than the eight of this thread out of your 4.3 million - comes here with a problem, does that then give free reign to heap eight times the ridicule on them? 

Evidently I've struck a raw nerve with you as you've gone to the trouble to actually tally the posts in this thread.  Maybe this is your little online home and I've messed in your kit ...I don't know and I don't care.  I do know this: people came here looking for help with an AT&T U-verse problem, and were ridiculed for it.  I find it most distasteful and contrary to the stated purpose of this forum.  You seem to be condoning this behavior with your attempt to trivialize the number of people searching for a solution to this issue.  This is not the behavior I expect to find at an AT&T sponsored site devoted to service.

[dwinth]

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younkint wrote:

This is not the only spot on the Internet that discusses U-verse issues.  A very rudimentary search reveals pages and pages of hits for people having exactly the same problem and seeking a resolution.  When something like 1/10 of 1% of people with an issue attempt to resolve it with an online forum, I would say the problem is quite a bit deeper than what you propose.

If only one person - rather than the eight of this thread out of your 4.3 million - comes here with a problem, does that then give free reign to heap eight times the ridicule on them? 

Evidently I've struck a raw nerve with you as you've gone to the trouble to actually tally the posts in this thread.  Maybe this is your little online home and I've messed in your kit ...I don't know and I don't care.  I do know this: people came here looking for help with an AT&T U-verse problem, and were ridiculed for it.  I find it most distasteful and contrary to the stated purpose of this forum.  You seem to be condoning this behavior with your attempt to trivialize the number of people searching for a solution to this issue.  This is not the behavior I expect to find at an AT&T sponsored site devoted to service.

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From the posts on this forum, I have plenty of company. As far as hitting a raw nerve, I really do not care one way or the other if someone is bothered by the blue light. We are just having fun with the complaints. We are subscribers just like you. We are not affiliated with AT&T.

[younkint]

I have re-read this thread and now - in the spirit of the New Year - will say that it is my turn to eat either: 1) Crow or, 2) Humble Pie.

I am the one who introduced the vitriol into the discussion.  I apologize to all offended.  I will make no further posts in this thread.

In re-reading the thread, I concluded that my frustration with this issue has caused my judgement to be clouded.  I have a very ill wife whose world is limited to a bedroom.  While the presence of the U-verse set brings the world to her, what seems a tiny annoyance to some is a major disaster to others.  However, that does not justify my throwing of venom here.

Again, my apologies to all affected.

[skeeterintexas]

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younkint wrote:

I have re-read this thread and now - in the spirit of the New Year - will say that it is my turn to eat either: 1) Crow or, 2) Humble Pie.

I am the one who introduced the vitriol into the discussion.  I apologize to all offended.  I will make no further posts in this thread.

In re-reading the thread, I concluded that my frustration with this issue has caused my judgement to be clouded.  I have a very ill wife whose world is limited to a bedroom.  While the presence of the U-verse set brings the world to her, what seems a tiny annoyance to some is a major disaster to others.  However, that does not justify my throwing of venom here.

Again, my apologies to all affected.

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younkint, I'm sorry to hear about your wife but I'm serious when I speak of the 'tape solution'.

We bought a 52" for the LR.  I moved the 37" into the bedroom to replace a 27".  Because we changed the location of the STB/TV in the bedroom, I didn't realize how stinkin' bright that blue light was along constant light from the larger TV.

So I was dealing with blue HD light, the green STB constant light, the blue power light on the front of the TV PLUS the red light when I'm recording.  After one night of the light show, I broke out the black electrical tape.  The tape is practically invisible on the STB and I put the smaller piece on the front of the TV.

Trust me, this works.  Sometime the SIMPLEST solution is the best. 

P.S.  No need to apologize.  Sometimes we just get silly on these threads.  Just wait for someone to receive their set of steak knives. 

[dwinth]

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younkint wrote:

I have re-read this thread and now - in the spirit of the New Year - will say that it is my turn to eat either: 1) Crow or, 2) Humble Pie.

I am the one who introduced the vitriol into the discussion.  I apologize to all offended.  I will make no further posts in this thread.

In re-reading the thread, I concluded that my frustration with this issue has caused my judgement to be clouded.  I have a very ill wife whose world is limited to a bedroom.  While the presence of the U-verse set brings the world to her, what seems a tiny annoyance to some is a major disaster to others.  However, that does not justify my throwing of venom here.

Again, my apologies to all affected.

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I, too, am sorry to hear about your wife's illness.

[oufanindallas]

I too an sorry for your wife's illness, no disrespect was intended.  You have to understand though that unless you are losing your picture or have other issues with your service, we as subscribers can do nothing about it.  We regulars also deal with the I'm leaving for Comcoxdishdirecttime insert cable company here for some really trivial issues.  So to hear someone threatening to leave over a light on the stb, well you get the picture.

[dhascall ACE - Professor]

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dwinth wrote:

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

---

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

---

Yep.  That "Northern Lights" on the ceiling was pretty bad!  I was installed in Oct 2008 and the bedroom STB (which was the farthest from the RG) had an internal green LED (or two) which is EXTREMELY bright.  :You could see the vent louvre patterns on the ceiling.  Luckily, we had some issue in 2010 and the tech FUBAR'ed our system so bad, that he had to replace every STB (both DVR and non-DVR) and the RG.  The new box's internal green LED's are very dim.  I only have one HDTV and it is in a bigger room, so I only noticed the blue light issue after reading this thread.

QUESTION: Has anyone experienced "Blank Channels," aka "Black Screen of Live TV" since this fix?  Oddly, yesterday, my DVR TV (coax fed Motorola) had every channel blank (the channel titles were there but EVERY channel was dark).  I finally got a "TV signal has been lost error.  A reboot fixed it.

[dwinth]

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dhascall wrote:

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dwinth wrote:

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

---

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

---

Yep.  That "Northern Lights" on the ceiling was pretty bad!  I was installed in Oct 2008 and the bedroom STB (which was the farthest from the RG) had an internal green LED (or two) which is EXTREMELY bright.  :You could see the vent louvre patterns on the ceiling.  Luckily, we had some issue in 2010 and the tech FUBAR'ed our system so bad, that he had to replace every STB (both DVR and non-DVR) and the RG.  The new box's internal green LED's are very dim.  I only have one HDTV and it is in a bigger room, so I only noticed the blue light issue after reading this thread.

QUESTION: Has anyone experienced "Blank Channels," aka "Black Screen of Live TV" since this fix?  Oddly, yesterday, my DVR TV (coax fed Motorola) had every channel blank (the channel titles were there but EVERY channel was dark).  I finally got a "TV signal has been lost error.  A reboot fixed it.

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As I said previously, neither the green Northern Lights (which I find relaxing) or the blue light bothers me. I was just curious if the newer boxes had eliminated the Northern Lights feature. Thank you for your imput.

[posttoca3na]

The HD light would lit only if the tv and the stb have the same aspect ration setting.

However, your question about it not turning off is a known issue- texas is right- its an update but its a bug.

We have been receiving call volume about that-We have created a report and forwarded that to our research dept.

Some people want it to be on and some dont. So were trying to get a fix on that

then again,No worries! it's just a light- has nothing to do with the signal. , So, as long as you are seeing chanels ranging 1000 up okay then you should be ok!

[dhascall ACE - Professor]

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dwinth wrote:

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dhascall wrote:

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dwinth wrote:

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

---

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

---

Yep.  That "Northern Lights" on the ceiling was pretty bad!  I was installed in Oct 2008 and the bedroom STB (which was the farthest from the RG) had an internal green LED (or two) which is EXTREMELY bright.  :You could see the vent louvre patterns on the ceiling.  Luckily, we had some issue in 2010 and the tech FUBAR'ed our system so bad, that he had to replace every STB (both DVR and non-DVR) and the RG.  The new box's internal green LED's are very dim.  I only have one HDTV and it is in a bigger room, so I only noticed the blue light issue after reading this thread.

QUESTION: Has anyone experienced "Blank Channels," aka "Black Screen of Live TV" since this fix?  Oddly, yesterday, my DVR TV (coax fed Motorola) had every channel blank (the channel titles were there but EVERY channel was dark).  I finally got a "TV signal has been lost error.  A reboot fixed it.

---

As I said previously, neither the green Northern Lights (which I find relaxing) or the blue light bothers me. I was just curious if the newer boxes had eliminated the Northern Lights feature. Thank you for your imput.

---

The green Northern Lights did bother me.  Our master bedroom is only 14x12  and I could see it with my eyes closed, lol but like with most "minor" annoyances, I put up with it.  And it's better now.  Now if you like bright lights coming from appliances then y'all should go get one of these "Rainbow Projectors" at Amazon:

[dwinth]

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dhascall wrote:

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dwinth wrote:

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dhascall wrote:

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dwinth wrote:

What do the rest of the subscribers feel is the worst feature of the Set Top Box: the bright blue light or the green vavy Northern Lights feature of the older boxes? I have the older boxes, and do not know if that feature has been corrected in  the newer boxes.

I am sorry to say that neither feature bothers me.

---

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

---

Yep.  That "Northern Lights" on the ceiling was pretty bad!  I was installed in Oct 2008 and the bedroom STB (which was the farthest from the RG) had an internal green LED (or two) which is EXTREMELY bright.  :You could see the vent louvre patterns on the ceiling.  Luckily, we had some issue in 2010 and the tech FUBAR'ed our system so bad, that he had to replace every STB (both DVR and non-DVR) and the RG.  The new box's internal green LED's are very dim.  I only have one HDTV and it is in a bigger room, so I only noticed the blue light issue after reading this thread.

QUESTION: Has anyone experienced "Blank Channels," aka "Black Screen of Live TV" since this fix?  Oddly, yesterday, my DVR TV (coax fed Motorola) had every channel blank (the channel titles were there but EVERY channel was dark).  I finally got a "TV signal has been lost error.  A reboot fixed it.

---

As I said previously, neither the green Northern Lights (which I find relaxing) or the blue light bothers me. I was just curious if the newer boxes had eliminated the Northern Lights feature. Thank you for your imput.

---

The green Northern Lights did bother me.  Our master bedroom is only 14x12  and I could see it with my eyes closed, lol but like with most "minor" annoyances, I put up with it.  And it's better now.  Now if you like bright lights coming from appliances then y'all should go get one of these "Rainbow Projectors" at Amazon:

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The green Northern lights are fine, but I will pass on the Rainbow projector from Amazon. It is a good thing that the STB's just have a bright blue light installed instead of the rainbow projector.

If AT&T can eliminate  the blue light altogether, a new worst case scenerio would be that anytime you turn your HD television on, a Rainbow projector, installed in the STB, comes on along with the sound of tornado sirens http://www.frontiernet.net/~seahawkman/tornado.wav followed by this sound  http://www.frontiernet.net/~seahawkman/wail.wav     During the whole procedure, as your HD television comes on, the STB emits a smell similar to raw sewage.

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Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.