Blue HD light on STB is always on

jmw84 · ‎12-11-2012

The blue HD light on the STB remains "on" at all times, even when the box is turned off. Is this normal as I do not remember this happening before last week? It is really annoying during the night as it is very bright in a dark room.

BeeBeeSA · ‎06-26-2009

There are several threads going on about this already. It was a software update that caused this. Most, including me, have cut a small piece of electrical tape and placed it over the light so it doesn't shiine thru.

"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

dwinth · ‎02-09-2009

ralphmans wrote:

dwinth...

Do you think I can put the "box with the rotating wheel in front of the blue light"... behind my aluminum Christmas tree????

Considering the fact that the rotating wheel is a minature one, the light affect might be good for just one or two branches, but you never know.

TWHITE513 · ‎12-13-2012

I have had the same problem and spent about the same amount of time on the phone with ATT as you. I could care less about the light staying on, but we do dvr some shows in SD because not every TV in our house has HD. Before the update I could watch those shows in our family room by simply changing the input selection on my TV, The aspect ration would then be correct for SD, change it back and I was set for HD. Now they are telling me that I need to change the ratio everytime or zoom for SD

texasguy37 · ‎05-18-2009

TWHITE513 wrote:

I have had the same problem and spent about the same amount of time on the phone with ATT as you. I could care less about the light staying on, but we do dvr some shows in SD because not every TV in our house has HD. Before the update I could watch those shows in our family room by simply changing the input selection on my TV, The aspect ration would then be correct for SD, change it back and I was set for HD. Now they are telling me that I need to change the ratio everytime or zoom for SD

Why is it necessary to change the input on the TV to watch a channel in SD versus HD?

beckyww · ‎07-26-2006

I got an update from our U-verse TV folks this morning:

"We are aware of this issue – which will be corrected by an upcoming software update. We apologize for any inconvenience.”

Or - as we've all heard on the phone before - "Please continue to hold."

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

dwinth · ‎02-09-2009

Perhaps the next time U-Verse runs any special promotions, they can call them Blue Light Specials.

skeeterintexas · ‎12-09-2007

dwinth wrote:

Perhaps the next time U-Verse runs any special promotions, they can call them Blue Light Specials.

(But I have to admit that I read your post TWICE before I got it! )

americangame · ‎10-26-2010

texasguy37 wrote:

TWHITE513 wrote:

I have had the same problem and spent about the same amount of time on the phone with ATT as you. I could care less about the light staying on, but we do dvr some shows in SD because not every TV in our house has HD. Before the update I could watch those shows in our family room by simply changing the input selection on my TV, The aspect ration would then be correct for SD, change it back and I was set for HD. Now they are telling me that I need to change the ratio everytime or zoom for SD

Why is it necessary to change the input on the TV to watch a channel in SD versus HD?

Some people (like my dad for some reason) like to have all of their SD TV shows fit the entire widescreen tv. U-Verse doesn't really offer that as an option for SD channels when watching in HD.

Resident Xbox ACE. Ask me almost anything about U-Verse on the Xbox.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

texasguy37 · ‎05-18-2009

americangame wrote:

Some people (like my dad for some reason) like to have all of their SD TV shows fit the entire widescreen tv. U-Verse doesn't really offer that as an option for SD channels when watching in HD.

If you set the ZOOM menu to Stretch, the SD channels will be stretched to fill the screen when the Aspect Ratio is set to either 720p or 1080i

americangame · ‎10-26-2010

texasguy37 wrote:

americangame wrote:

Some people (like my dad for some reason) like to have all of their SD TV shows fit the entire widescreen tv. U-Verse doesn't really offer that as an option for SD channels when watching in HD.

If you set the ZOOM menu to Stretch, the SD channels will be stretched to fill the screen when the Aspect Ratio is set to either 720p or 1080i

True, but strech mode crops some of the picture out and my parents notice it.

Personally I'd rather have the black bars on the side of the image.

Resident Xbox ACE. Ask me almost anything about U-Verse on the Xbox.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

shortyd999 · ‎06-30-2005

beckyww wrote:
I got an update from our U-verse TV folks this morning:

"We are aware of this issue – which will be corrected by an upcoming software update. We apologize for any inconvenience.”

Or - as we've all heard on the phone before - "Please continue to hold."

Now maybe everyone will stop wining about.

BeeBeeSA · ‎06-26-2009

Dang it!! I was fixin to invest in a company that sells electrical tape!!

"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

skeeterintexas · ‎12-09-2007

There goes my start up company selling small pieces of electrical tape for a tidy profit.

Darknessrise · ‎07-10-2012

New AT&T Equipment Store item!

U-verse Sticky Block:Tired of our ugly blue light in your face at night? Clear that problem up quick with our new light blocking product!

Price:$29.99*

*Price includes only one strip of U-verse Sticky Block. No refunds or exchanges.

oufanindallas · ‎02-08-2010

I still haven't figured out what all the fuss is about. My blue light has been on since it was installed.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

skeeterintexas · ‎12-09-2007

Darknessrise wrote:

New AT&T Equipment Store item!

U-verse Sticky Block:Tired of our ugly blue light in your face at night? Clear that problem up quick with our new light blocking product!

Price:$29.99*

*Price includes only one strip of U-verse Sticky Block. No refunds or exchanges.

Your choice of colors:

Co-ordinate with your decor...make a statement...or just for fun!

junglejim · ‎11-24-2010

Cute answer about using tape to cover the blue light. Are you going to pay my electric bill ? AT&T should fix the darn problem.

dwinth · ‎02-09-2009

junglejim wrote:

Cute answer about using tape to cover the blue light. Are you going to pay my electric bill ? AT&T should fix the darn problem.

You registered over two years ago for this forum to make this your first post? I do not know how much it costs in electricity to run a STB, but I am sure the cost of the blue light being on is negligible. If you are that unhappy, call customer service, and ask for a refund of a penny a month for the blue light.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

Jeffster_1 · ‎06-24-2009

junglejim wrote:
Cute answer about using tape to cover the blue light. Are you going to pay my electric bill ? AT&T should fix the darn problem.

texasguy37 · ‎05-18-2009

junglejim wrote:

Cute answer about using tape to cover the blue light. Are you going to pay my electric bill ? AT&T should fix the darn problem.

Electric bill? ROFL

siouxmoux · ‎07-28-2007

Oh Hammbers, I am hoping for Next an upcoming software update would include STB Bright Blinking Lights! Just in time for Holidays.

Darknessrise · ‎07-10-2012

skeeterintexas wrote:
Darknessrise wrote:
New AT&T Equipment Store item!

U-verse Sticky Block:Tired of our ugly blue light in your face at night? Clear that problem up quick with our new light blocking product!

Price:$29.99*

*Price includes only one strip of U-verse Sticky Block. No refunds or exchanges.

Your choice of colors:
Co-ordinate with your decor...make a statement...or just for fun!

Act now and receive U-verse Sticky Block half off for your gateway too if you don't want your own personal lightshow! Make a move and U tape it up.

- Try sleeping with the 3801 facing your at night while you sleep . The 3800 was not that bad and was like a beehive at night on the wall. The 3801 shoots out light beams or something on the wall.

oufanindallas · ‎02-08-2010

junglejim wrote:

Cute answer about using tape to cover the blue light. Are you going to pay my electric bill ? AT&T should fix the darn problem.

That blue light probably costs less in a year than it cost you to turn your computer on and post that silly statement.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

SomeJoe7777 · ‎01-30-2008

Blue LED = 1/4 watt.

0.25 watt * 1 KW/1000 watts * 14 ¢/KW-hr * 24 hr/day * 365 days/yr =

31 ¢ to run the blue LED for the year.

dwinth · ‎02-09-2009

SomeJoe7777 wrote:
Blue LED = 1/4 watt.

0.25 watt * 1 KW/1000 watts * 14 ¢/KW-hr * 24 hr/day * 365 days/yr =

31 ¢ to run the blue LED for the year.

SomeJoe: According to your calculations, the blue LED is costing the original poster .026 cents a month. That does not include the time that he is watching his television, and the blue LED would be on anyway so I am taking .005 cents away from his monthly total. The result is that AT&T needs to refund .021cents a month to the orginal poster. That would be the fair way of doing it.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

SomeJoe7777 · ‎01-30-2008

It's costing him 2.6 ¢ per month, or $0.026 (0.026 dollars) per month. NOT 0.026 ¢, that's a completely different value. Be careful on your dollars and cents, otherwise you look like these Verizon reps:

dwinth · ‎02-09-2009

SomeJoe7777 wrote:

It's costing him 2.6 ¢ per month, or $0.026 (0.026 dollars) per month. NOT 0.026 ¢, that's a completely different value. Be careful on your dollars and cents, otherwise you look like these Verizon reps:

I meant what you said. I just messed up my decimal point, and wrote it like you would in dollars such as $.026 for 2.6 cents. The original poster should receive a monthly refund of 2.1 cents after subracting the time the blue LED would normally be on for watching television.

SomeJoe7777 · ‎01-30-2008

Heehee ... yes, if you subtract the time that the blue light would have been on anyway then he pays less than 31 ¢ per year extra over what he was paying for electricity to begin with.

Obviously, the point is that the electrical demand induced by the software's change in blue light behavior amounts to very little.

So, what did we learn today?

- LEDs don't use enough electricity to worry about.
- You do not need to be able to do any math to work for Verizon.

dhascall · ‎04-21-2008

Back to the Verizon math fail, I wonder if that ever got resolved? I googled it and I believe that they meant to say that he was charged 2 cents per Kb but they added an extra zero and changed from dollars to cents at some point.