12-29-2012 09:17:05 AM
Hi had several tech service guys out a while back to resolve some issues, and thanks to this forum and the services of the tech they sent out a lot of issues were resolved with my service in October. That all seemed fine for a while, then recently been having some problems. Maybe some of the guys here that are experts can help me resolve this.
Also so ran tracert when the problems were really slow it timed out on hop 2 !
Tracing route to www.google.com [184.108.40.206]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 29 ms 24 ms 24 ms 108-205-28-2.lightspeed.crlkil.sbcglobal.net [10
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 27 ms 28 ms 220.127.116.11
7 24 ms 24 ms 24 ms ggr3.cgcil.ip.att.net [18.104.22.168]
8 * * 25 ms 22.214.171.124
9 26 ms 25 ms 25 ms 126.96.36.199
10 26 ms 25 ms 26 ms 188.8.131.52
11 48 ms 48 ms 49 ms 184.108.40.206
12 58 ms 58 ms 59 ms 220.127.116.11
13 60 ms 59 ms 59 ms 18.104.22.168
14 59 ms 58 ms 58 ms 22.214.171.124
15 60 ms 59 ms 56 ms dfw06s26-in-f20.1e100.net [126.96.36.199]
Any help would be appreciated, and thank you in advance.
12-29-2012 09:32:23 AM
You've clearly got some error issues. Your bitloading graph looks like a bridge tap has been introduced somehow.
You need to contact AT&T U-verse technical support.
01-07-2013 01:45:21 PM
A linesman was out on Saturday for several hours and looks like he was able to clean up some noise. Either way happy to have a Customer Serve rep get some of the right folks on it to help.
Here are some updated screen shots taken a few minutes ago.
Seems to be better so far been real busy today online and did not experience some of the stalling as before. But then again I am certainly no wizard when it comes to this, but have found that the customer service guys, the techs and the support of this community most helpful.
Thank you .
01-08-2013 05:05:09 PM
01-08-2013 06:17:22 PM
Well I thought things were going to be a bit better with the errors , until the system stalled and shut down this morning. So I would have to agree with you that things are not perfectly stable at all.
Here are some more screen shots taken just before posting
Thanks again JerrerMC ! look like a lot less noise. Have to see how it all goes for a while since I have some heavy online work with the CES show the rest of this week.
01-10-2013 10:04:07 AM
I think you need another visit from a line tech determined to make your line right.
Please click this Customer Service link to send a Private Message (PM) to the AT&T customer service escalation team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
In your PM include your account info and a link to this thread so they can review what's going on.
01-10-2013 11:06:03 AM
Thanks JefferMC was going to do exactly that , but with all the stuff I need to be getting done the last few days, can not afford any service downtime. But will certainly shoot them a pm with a link to this thread so they can get whatever needs to be sorted out corrected.
01-19-2013 06:54:35 AM - edited 01-19-2013 06:55:24 AM
You haven't gotten anything other than an FEC error in over 7 days. That's good. You're getting an appreciable number of FEC's, but they are corrected so they don't cause any real problems. That probably due to your somewhat low noise margin.
If your service is good, I'd leave it here. If things degrade again, take new snapshots and compare them to these to see what's changed.
01-19-2013 11:17:39 AM
thanks I was posting to show the stauts so guys in customer servie cn see it too. They been spot helpful through all of this and have to say that this forum community clombined with the guys displatched have been getting it worked out.