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Explorer

Posts: 9

Registered: ‎04-08-2009

My Device: Samsung Focus WP7

Phone now not working, 2 weeks in a row

‎10-09-2009 06:21:11 AM

My phone went out last Friday, had a tech come on out Saturday, "fixed" the problem, old landline wiring not properly dealt with when Uverse voice was installed. Now the phone is out again today, no dialtone, goes right to voicemail.

We have had the service for about 4 months and never had any problems, now 2 weeks in a row we are having issues. TV and inernet are working just fine.

ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Phone now not working, 2 weeks in a row

‎10-10-2009 02:42:47 PM

Call ts at 800.983-2911 and ask them if your service has been provisioned. That was the problem when I had that issue.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Explorer

Posts: 9

Registered: ‎04-08-2009

My Device: Samsung Focus WP7

Re: Phone now not working, 2 weeks in a row

‎10-13-2009 05:41:12 AM

Differnt tech came out. Old line which had been cut, running next to the new line caused interference becasue of exposed copper. Tech disconnected the old wire completely, and now phone works fine.

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