Online chat tech support for Uverse 24/7!

utech05 · ‎10-19-2008

I tried it and it was great you will get instant tech support without waiting for the long hold on the phone. They are actually techy! I guess It's cool if you check this out!

Agents are very kind and helpful.

http://helpme.att.net/article.php?item=10020

just click on the online chat link! and BOOM! You got an agent in less than 2 minutes unlike on the phone!

spd2demun · ‎07-28-2007

And are u a tech there?

utech05 · ‎10-19-2008

AT@ spd2demun - nope! I know why did you say that it's with my username ayt? however I'm just one of the subscribers who encounters issues. I discovered this chat support. When I was wondering that my gateway has a blinking light on it. I surfed helpme.att.net I clicked on connection problem >>> then how to interpret the ligths on my gateway and I saw the link tried it and was satisfied with the explanation. Did not get my services up and running though because I was informed that our area is affected by an outage.

spd2demun · ‎07-28-2007

I was j/k...glad to hear that you found an answer there.

Are you back up and running now?

utech05 · ‎10-19-2008

yes! just pressed the reset button at the back. the agent told me to try that 24 hrs later. and it worked probably the outage was done when I did that. How about you? are you a technician?

spd2demun · ‎07-28-2007

LOL! No, but I've been accused of being worse things. Just started out as a frustrated user with problems...learned a lot here.

Computer-Joe · ‎09-19-2008

I'm not a tech either but I sure have met a hell of a lot of them at my house

Escapee · ‎09-09-2009

spd2demun wrote:
LOL! No, but I've been accused of being worse things. Just started out as a frustrated user with problems...learned a lot here.

That's not what goot says. J/k

I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.

spd2demun · ‎07-28-2007

Yeah, and he's full of it, LOL!

eramos1976 · ‎08-12-2010

Hi we need help please

we have a corporate a lot of account with ATT , DSL , Phone

we dont like change with another company ,

I was order a new account [text removed for privacy] with uverse with 5 static ip

but the static ip never work , we call more thant 30 times with the level 1 a level 2

the technical Support visit to me for 5 times to the location

we need this account urgently with ip static , we want to try again with a new order with 5 static ip

and make you sure its working please

all my ticket number is

[text removed]

the technical support help me

Cesar , Raul , HUgo level 1

[text removed for privacy]

please need help with simebody else and we need to pay for the instalation we pay it

RCSMG · ‎12-10-2007

This is a peer to peer forum of Uverse subs. But you can contact David using the hyperlink in my signature, he or a member of his staff will be in touch with you. Otherwise call ts using the phone number in my sig for assistance.

owgroves · ‎08-12-2010

I would like to communicate via on-line chat with a representative of AT&T UVerse

spd2demun · ‎07-28-2007

Did you try it already? Or asking where it is?

Is there something we can help you with here?

owgroves wrote:

I would like to communicate via on-line chat with a representative of AT&T UVerse

hapese · ‎08-21-2010

I Have been trying to set up a wireless router and it asks for a password and IP address and it can not detect a connection to my router. Can you help me with the information needed. When I sign on to my computer and the internet it automatically connects to the internet and if I had a password I really don't know what it is.

Thank you

spd2demun · ‎07-28-2007

If you're talking about another router behind (plugged into) the Uverse RG (router) for Wireless--

The password you are being asked for (Uverse RG) is on a sticker on the bottom side of said device.

For starters (using the password mentioned above), try accessing this page and allow the MAC Address of the other router. It may already be in the Blocked List; if so, just use the arrows in the middle to move it to the Allowed List (or you can add it manually at the bottom).

The IP Address are listed here. See if your other router's IP is showing in that list.

kmermel · ‎10-12-2009

I've been trying their service for about 3 months since my service stopped on the TV and my TV is still out. Haven't been able to watch a thing. Each time I call they do the same old checks but nothing gets fixed. They should have sent a new box out months ago. I've asked to talk to the President of Uverse. THIS SUCKS! Yet, I keep sending them money. Who is stupider?

My sister is looking for a new option but I honestly can't recommend Uverse and AT&T

spd2demun · ‎07-28-2007

They don't send out boxes, unless you meant a tech was supposed to swap out your DVR.

Remote tests don't always mean everything is fine, they need to come out and physically inspect the lines/wiring and test from there.

Call the number in my siggy and request a truck roll, insist upon it!

Frist thing I'd try in the meantime is make sure the coax at back of RG is very tight, same for back of your UV TV box(es). Possible at install they didn't change out the coax connectors, including behind the wallplates.