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Posted May 2, 2013
4:29:59 AM
No channels in TV listings on U-verse.com

Anybody getting the following message when trying to use the TV listing on Uverse.com

 

Sorry, no channels match your filters.

Try removing a filter to see more channels.

 

I'm not using any filters that I know of..  The Recordings & Scheduled screens work fine

but there are no TV listings.. Just wondering if it's just me or is anybody else has this

problem.. 

 

Don't use them that often but they are handy if you forget to set a show to be recorded

after you've left home

TIA

No channels in TV listings on U-verse.com

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(7) Me too
(7) Me too
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May 2, 2013 4:53:34 AM
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Employee
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No channels in TV listings on U-verse.com

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May 2, 2013 5:40:26 AM
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Still getting the same message.. If I sign out I get TV listings but not mine.. If I enter my zip code I

receive the following message which is amazing since I'm using it right now <G>

 

 AT&T U-verse service
is not available for
US zip code "28040

 

All the zip codes in my county (Rutherford cty,NC) show the same message..  I can enter the

zip codes for Spartanburg SC & get local listings but this if of no use since it's not tied to my

acct. so I can't use the guide to schedule any programs.

 

This just started yesterday..


Fox Mulder wrote:

Try this:

 

http://uverseonline.att.net/guide

 

 


 

Re: No channels in TV listings on U-verse.com

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May 2, 2013 6:06:31 AM
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ACE - Master
jodog4 - uverse.com is streaming. This is channel listing - http://uversetv.att.yahoo.com/wra/uverse/?.lts=1367499958
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No channels in TV listings on U-verse.com

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May 2, 2013 6:27:03 AM
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aviewer wrote:
jodog4 - uverse.com is streaming. This is channel listing - http://uversetv.att.yahoo.com/wra/uverse/?.lts=1367499958

I've always been able to access my DVR from uverse.com.. I know the shows on the site are streamed but the tv listings have always been the same as my on screen guide from the DVR & I have been able to schedule a program when I was not at home but had access to uverse.com.. As of right now I can
 

Re: No channels in TV listings on U-verse.com

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May 2, 2013 6:28:59 AM
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jodog4 wrote:

aviewer wrote:
jodog4 - uverse.com is streaming. This is channel listing - http://uversetv.att.yahoo.com/wra/uverse/?.lts=1367499958

I've always been able to access my DVR from uverse.com.. I know the shows on the site are streamed but the tv listings have always been the same as my on screen guide from the DVR & I have been able to schedule a program when I was not at home but had access to uverse.com.. As of right now I can
 

oops, I can use the link you sent me but I'm unable to use the new interface that uverse.com now uses  to show the tv schedule

Re: No channels in TV listings on U-verse.com

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May 2, 2013 7:51:24 AM
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ACE - Master
jodog4 - Yeah, I tried it & entered the endless sign on loop.

Why do you need it?? Use the link I provided.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No channels in TV listings on U-verse.com

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Aug 7, 2013 6:58:12 AM
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Tutor

I've had this same problem and I looked here to find a solution. The longer link works for me, but I think that the "main front door" of http://uverse.com or http://uverseonline.att.net/ should lead to a program guide that works correctly for any DVR user who wants to schedule a recording while not sitting in front of the TV or using the smart phone app. I should not need to bookmark the longer URL http://uversetv.att.yahoo.com/wra/uverse/?.lts=1367499958 that I found using a Google search: uverse "no channels match your filters".

 

There are times when I prefer to use a large screen and keyboad / mouse for DVR housekeeping / scheduling.

 

Re: No channels in TV listings on U-verse.com

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Nov 3, 2013 2:58:20 PM
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I have same problem as the one you replied to on 5-2-13. If I DO NOT sign in to uverse.com, I cannot get my listings for zip 35630. I'm told "U-verse service is not available in area 35630" even though I have had this service for almost 3 years! If I DO sign in, I get the message that "No channels match your filters." I have not entered any filters, but my suspicion is that it's the zip code in my profile that's the "filter". I went to the link you posted in your 5-2-13 reply, and got exactly the same results--no tv listings. Several situations other than this one cause me to thing U-verse has forgotten about my area in everything except sending bills and receiving payments!

Re: No channels in TV listings on U-verse.com

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Jun 28, 2014 5:32:43 AM
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Mentor

Have lost my channel guide again. Can see recordings & scheduled shows but no tv listings in guide.. Says no channels match your filters.. Don't have filters.  this address no longer works

 

 http://uversetv.att.yahoo.com/wra/uverse/?.lts=1367499958

 

Anybody know the new address

Re: No channels in TV listings on U-verse.com

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Jun 28, 2014 11:52:30 AM
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Tutor

I'm annoyed to hear that this web site defect (that I first noticed about 11 months ago) persists. The link I used and saved last year now simply redirects to the one that does not work --  http://uverse.com/uv/guide

 

I've noted that when I'm logged in at that page, I am also able to see what's recorded or scheduled on my DVR, but I get the same message when trying to view the TV Listings -- "Sorry, no channels match your filters."  and I have NO filters set.

 

Curiously, when I'm NOT logged into my account and go to http://uverse.com/uv/guide I CAN view the TV Listings, but, of course, cannot schedule a recording since I'm not logged in.

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Jun 28, 2014 3:04:31 PM
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Voyager

Did this ever get resolved. I have the same problem and tried toi resolve with live chat but only wasted over an hour with "Anand". Very frustrated dealing with him.

Re: No channels in TV listings on U-verse.com

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Jun 28, 2014 6:41:19 PM
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Not yet. Waiting on reply from ATT CustomerCare

Re: No channels in TV listings on U-verse.com

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Jun 28, 2014 7:06:06 PM
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ACE - Master

The older, and apparent better, one has likely been phased out permanently.  They probably had forgotten about it, then realized it was there and shut it down.  Sad, really.

 

Their web presence seems to be more about look and tablet compatibilty than functionality these days.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No channels in TV listings on U-verse.com

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Jun 29, 2014 8:40:35 AM
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Edited by JadedPixie on Jun 29, 2014 at 8:40:59 AM

Ugh. I was so happy a couple months ago to to discover the one that now seems to be gone forever because it actually worked. Now like everyone else I get directed to the non Yahoo one that gives me the message about filters. Peeves me off that this post is over a year old and there's still NO resolution in sight. 

Re: No channels in TV listings on U-verse.com

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Jun 29, 2014 8:43:10 AM
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Att customer care on twitter told me not everyone is going to like the redesign, when I pointed out the issues. They Cookie cutter replied, they'll forward it to their design department. 

 

The old online guide powered by yahoo was good , I could set my weeks recording or browse easily.

 

 

 

 

Re: No channels in TV listings on U-verse.com

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Jul 1, 2014 7:23:08 AM
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Just spoke to ATT CustomerCare rep.  He thinks the problem is my zip code..  If you enter your zip code & get a message that UVerse is not available thats the problem..  When you sign in the guide automaticly filters by your zip code & if it shows unavailable the TV listings will not show up. He is pretty sure this is the problem & is going to contact the network people about it.. Told me he would keep a check on it & notify me of any progress.

Re: No channels in TV listings on U-verse.com

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Jul 1, 2014 7:29:49 AM
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jodog4 wrote:

Just spoke to ATT CustomerCare rep.  He thinks the problem is my zip code..  If you enter your zip code & get a message that UVerse is not available thats the problem..  When you sign in the guide automaticly filters by your zip code & if it shows unavailable the TV listings will not show up. He is pretty sure this is the problem & is going to contact the network people about it.. Told me he would keep a check on it & notify me of any progress.


When I open an ingognito window in Chrome, go to that page and enter my zip all the listings do indeed disappear and it gives the message that Uverse is not available for 
US zip code *****. So that rep is on the right track it seems, now we'll have to see if the network people actually do something about it. 

Re: No channels in TV listings on U-verse.com

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Jul 4, 2014 8:57:39 AM
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Edited by jodog4 on Jul 4, 2014 at 8:58:13 AM

I now have TV listings when I sign in..   Looks like they finally got it fixed..  Hope everybody's guide is working now.

Re: No channels in TV listings on U-verse.com

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Jul 4, 2014 9:00:26 AM
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jodog4 wrote:

I now have TV listings when I sign in..   Looks like they finally got it fixed..  Hope everybody's guide is working now.


Still nothing for me. I hope we're not going to have to get this taken care of on a case by case basis.

Re: No channels in TV listings on U-verse.com

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Jul 4, 2014 10:50:12 AM
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Hope not also.. you might want to email the ATT CustomerCare rep about it just in case . I used the blue envelope at the top of the fourms but it sees to be miss since they changed the layout. Don't know exactly how to contact them now.

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Jul 4, 2014 2:25:39 PM
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ACE - Expert

The blue envelope will show up when you have unread PM's and tell you how many there are. :smileywink:

 

Chris

_______________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 10, 2014 5:43:44 PM
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I am having the same issue with the TV listings.  I've also spoken to a rep and have been assured the problem would be resoved within 2 days....it's been a week.  It took me half an hour before they even understood what my issue was.  Dreading contacting them again, but looks like I'll have to.

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Jul 10, 2014 5:56:15 PM
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I contacted them here by PM and they replied by email and after a few exchanges and screenshots they admitted is was their issue but gave no time estimate on getting anything fixed. This reminded me I need to reply again and ask if there's been any progress.

Just click the link below and you can message AT&T Customer Care from their profile.

https://forums.att.com/t5/user/viewprofilepage/user-id/192773

Re: No channels in TV listings on U-verse.com

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Jul 10, 2014 7:31:27 PM
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Tutor

This TV listings feature is STILL BROKEN for me, too. If I enter my zip code, the page tells me that U-verse is not available. If I log-in with my U-verse ID and password, the TV listings disappear and are replaced by the message:

Sorry, no channels match your filters.

Try removing a filter to see more channels.

 

I'll try sending a message using the link for AT&T Customer Care.

 

Thanks!

 


JadedPixie wrote:

I contacted them here by PM and they replied by email and after a few exchanges and screenshots they admitted is was their issue but gave no time estimate on getting anything fixed. This reminded me I need to reply again and ask if there's been any progress.

Just click the link below and you can message AT&T Customer Care from their profile.

https://forums.att.com/t5/user/viewprofilepage/user-id/192773


Re: No channels in TV listings on U-verse.com

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Jul 11, 2014 3:40:08 AM
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I guess if your zip code does not show up you will have to contact ATT CustomerCare.. They must have to handle it by each zip code.    They told me my zip code was not in the system & that was why my listings were not showing up.. Since they added my zip the listing are working fine. (not as good as the old ones but at least they are working)  Good Luck!

Re: No channels in TV listings on U-verse.com

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Jul 11, 2014 5:52:35 AM
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Edited by mpw101 on Jul 11, 2014 at 5:53:44 AM

I live in Long Beach, MS.  My zip does not work.  Neither does any zip in Gulfport or Biloxi, MS.  AT&T is apparently not aware that U-verse TV is available on the Gulf Coast of Mississippi.  How can they not know that!

 

I cannot access the online channel guide when I sign in.  If I don't sign in and use another zip I get all available channels instead of just the ones I get and have not blocked because it is not getting the info from my DVR.

 

If I sign in I get a list of my recorded shows and the ones scheduled to record, but no channel guide.  Just the error message referred to in the original post here.

 

And this known problem has been going on since May, 2013.  Every customer has to contact AT&T and ask to have their zip unblocked.  Not a good business plan.

Re: No channels in TV listings on U-verse.com

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Jul 11, 2014 6:09:50 AM
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Edited by JadedPixie on Jul 11, 2014 at 6:10:48 AM

mpw101 wrote:

I live in Long Beach, MS.  My zip does not work.  Neither does any zip in Gulfport or Biloxi, MS.  AT&T is apparently not aware that U-verse TV is available on the Gulf Coast of Mississippi.  How can they not know that!

 

And this known problem has been going on since May, 2013.  Every customer has to contact AT&T and ask to have their zip unblocked.  Not a good business plan.


Live in the same area and as I said before I contacted them on the 4th and actually got a reply and they didn't give an estimate on a fix date as a couple other people mentioned. I tried all those zip codes too with the same exact frustraition. New Orleans area and Mobile area zip codes work but don't have the correct local channels listed. I have used TVGuide for the past few years to look up listings online but since they were purchased by CBS I've noticed frequent listing mistakes and the Uverse listings are screwy too.

Re: No channels in TV listings on U-verse.com

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Jul 11, 2014 7:47:52 AM
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Tutor

I used the Customer Care message link and got a quick response by email, followed by a phone call. The agent verified that my zip code is the issue. He advised that some database did not transfer or link-up when the web servers were updated last year. My case has been submitted for resolution.

 

Obviously someone should run a process / script to ensure that all active U-verse zip codes have been enabled in the updated U-verse online web servers.

 

Thanks for the link!

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