No audio on voicemail playbacks

Hi @mquart,

 

I am sorry for the issues you are having with your voicemail playbacks. Are you using the Quicktime or Windows Media Player plugin to play back the recordings? If possible, try a different browser. Also, once it scrolls through, it will have an option to save the voicemail to the computer. Try saving it to the computer and seeing if there is sound that way. 

 

Let us know how it goes.

 

-David T

DavidT
Pretty sure it’s using Quicktime. I did use another browser with same result. (no audio). The Apple genius “retroed” the OS back to the previous one and it worked fine. So it is something to do with how the ATT software fails to communicate with the new OS 10.10.1 Yosemite, which isn’t so new anymore and of course on all new Macs.
Now the good news! When saved to the computer it plays back on I-Tunes just fine. Guess I saw that prompt before but never tried it. A bit of a hassle but at least it works.

Thanks for your help!

Hi,

 

I am glad the work around is working with saving the file. We have not seen any reported issues. The site just runs the audio through one of the media apps, but I apologize about all the issues. If you do upgrade again, I did find this online about sound issues after the update:

 

How to Fix OS X Yosemite Sound Problems

OS X Yosemite sound problems can prevent users  from listening to audio over the speakers or with headphones. This is not something everyone will run into, but for users who face it, the problem is very frustrating. It doesn’t help that the Mac changes behavior based on when you plug headphones in.

 

 

On the Apple Support Forums dominic23 shares a solution to this problem. First you need to Reset PRAM and Reset SMC and then you need to go into your sound settings.

System Preferences > Sound> Sound Effects

Play sound effects through:

Select “Internal speakers” and then back to “Selected sound output device”.

 Hope this helps.

 

-David T

I’ll give it a try. Thanks.