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Posted Apr 24, 2013
New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

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6-19-2013 10:18:57 AM
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Hello everyone!  Thanks for all the feedback on this topic, we appreciate it.

 

Did you know that you can change the view? You can actually switch from the ‘Poster View’ to the ‘List View’ format by following the steps below.

 

  1. Select the ‘On Demand’ button on the remote control
  2. Select a menu item from the vertical menu bar on the left hand side of the TV screen (ex: U-verse Movies)
  3. Scroll left then scroll down using the arrow keys on your remote control to select ‘Switch to List View’

Users can toggle back to ‘Poster View’ using the same steps.

 

More info on this topic can be found at:U-verse TV On Demand display options 

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Jun 26, 2013
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Mrrok01 wrote:
$142 a month and you got all three in your bundle? TV, high speed Internet, Land line? I called them yesterday and after spending the whole time, 1 1/2, being shuffled from person to person, I hung up. I'll try to call them back again today and this time I'm staying on line till I get some answers!!!!!! I kind of thought we were getting ripped off!!!

No landline. Just Uverse Tv & Internet

Re: New on demand Format Sucks

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Jun 26, 2013
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blujacket wrote:

MRROK wrote:

I would like to know what everyone else is paying for the U-450 package. It would be interesting to see if I am getting ripped off.

 

 


 

I am paying $142 a month for U450 + 18 MB Internet for a 4 tv setup. I was paying $133 last year , and when my contract was up called retentions and reupped another year.

 


 

FWIW, I'm in several long-term promo rates and they didn't make me sign a contract. It's possible that "promotions vary by area" or whatever they say, but I'm just saying that sometimes, a contract isn't necessary.

Re: New on demand Format Sucks

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Jun 26, 2013
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baseballisback wrote:

blujacket wrote:

MRROK wrote:

I would like to know what everyone else is paying for the U-450 package. It would be interesting to see if I am getting ripped off.

 

 


 

I am paying $142 a month for U450 + 18 MB Internet for a 4 tv setup. I was paying $133 last year , and when my contract was up called retentions and reupped another year.

 


 

FWIW, I'm in several long-term promo rates and they didn't make me sign a contract. It's possible that "promotions vary by area" or whatever they say, but I'm just saying that sometimes, a contract isn't necessary.


I had to agree to a new one when I called. I didn't sign anything, but they record your conversation when you are speaking to them and have to agree to the terms, & early termination fees.

Re: New on demand Format Sucks

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Jun 27, 2013
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texasguy37 wrote:

BeeBeeSA wrote:

TG...what is the number on the newest firmware update?  I'm on 2.2.28163.20  UI:5.5.5-nt on my DVR but on 2.2.28163.10 on my STB's.  Tried resetting my STB last night but it's still .10.


Here are the versions that I received earlier this week:

 

Motorola VIP 2250:   2.2.28163.20

 

Cisco ISB 7005:       2.2.28184.50

 

Motorola VIP 1200:   2.2.28163.10


Thanks T.G. for the re-cap.   I probably saw that before but lost it somewhere.   Made a note now.  Perhaps July will bring progress.

"I offered my opponents a deal: if they stop telling lies about me,
I will stop telling the truth about them".
~Adlai Stevenson, campaign speech, 1952..


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: WOW! On Demand is a Nightmare now!

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Jun 27, 2013
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I've never experienced it once it was on the list version,, whole thing loads  in 4-5 seconds.  Then after I've loaded it the 1st time, subsequent loading times are 1-2 seconds.

 

There are 3 variables possibly affecting this, Nid to RG connection, RG to DVR/STB commection, DVR/STB connection to the TV.

 

ATT knows about the On Demand 'problems', but will take awhile to fix the software, especially since MS is selling MediaRoom to Ericsson. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


Does Ericsson take forever to fix things? :catsurprised:

 


P.S. A side note for every reader, the newer STB updates when available On Demand should default to list view if you still have not set it up for an HDTV.

Re: New on demand Format Sucks

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Jun 27, 2013
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Does anyone else hate the new on demand format, and how slow everything is?

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Re: Does anyone else hate the new on demand format, and how slow everything is?

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Jun 28, 2013
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As of 6/13 the monthly fee for tv, ( 5), phone & Internet. $271.00. The price keeps going up, probably to fund the salary of the fool who thought up the new format. Anyone know why fast forward, etc. is no longer available ?

Re: New on demand Format Sucks

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Jun 28, 2013
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Ayuda1993 wrote:

As of 6/13 the monthly fee for tv, ( 5), phone & Internet. $271.00. The price keeps going up, probably to fund the salary of the fool who thought up the new format. Anyone know why fast forward, etc. is no longer available ?


Huh?  What package?  What speed?  I could just as well pull some figure out of ... thin air and say it is $306.  But I would give some specifics.....  Just sayin'  By the way, FF works fine for me.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 28, 2013
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Ayuda1993 wrote:

As of 6/13 the monthly fee for tv, ( 5), phone & Internet. $271.00. The price keeps going up, probably to fund the salary of the fool who thought up the new format. Anyone know why fast forward, etc. is no longer available ?



The short answer is Content Control. The Networks, particularly NBC have requested/demanded that any skipping functions be disabled for certain programs, like a DVD/BD movie discs in that you can't skip through the commercials or other sections. ABC programs have displayed notices, but skipping functions seem to be enabled (two months ago?!).

Re: New on demand Format Sucks

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Jun 28, 2013
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ABC still gives the notice, but I could FF/Rew w/o any problems.  Nothing to watch on NBC (what can you expect of Comcrap). :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 29, 2013
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My package is tv-u 450 hd, Internet fastest available $60 per mo, 2 phone lines one unlimited (35.00)& the other (fax line), $15 per mo.   The major expense is the tv with  u-450 hd with 5 boxes.  Correction, the big expense is the taxes. 4 years ago when I switched from Comcast the same package was 209 per mo.  that works  out to approx 7.5% per year.  I wish my income would increase by that percentage. 

Re: New on demand Format Sucks

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Jun 29, 2013
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So I wasn't too far off with what I'm paying for my U-450 HD package. (3tv's) I thought I was getting ripped off big time, but see what others are paying for the same service then I'm right in line with cost. I just wish I could get rid of the sports package and get credit for not having it, but nooooooo. And if we rent a couple of movies in a particular month, that's when it starts to add up. But it's still cheaper than going to the movies!!!


Ayuda1993 wrote:

My package is tv-u 450 hd, Internet fastest available $60 per mo, 2 phone lines one unlimited (35.00)& the other (fax line), $15 per mo.   The major expense is the tv with  u-450 hd with 5 boxes.  Correction, the big expense is the taxes. 4 years ago when I switched from Comcast the same package was 209 per mo.  that works  out to approx 7.5% per year.  I wish my income would increase by that percentage. 


 

Re: New on demand Format Sucks

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Jul 3, 2013
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not only is it very slow, when you change it in the options to the old better way it doesnt hold that setting for the next time.

tired to see if support could put it back and after 45 min. in a chat session he rebooted the modem and cut us off and he didn't fix the problem or re-contact me even though we took my number and email twice

Re: New on demand Format Sucks

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Jul 4, 2013
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I don't particularly like the new app format but can get used to it. The major problem for me it that is so slow.

 

Dlck

 

 

Re: New on demand Format Sucks

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Jul 5, 2013
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Other than the new format, which I absolutely can't stand, there seems to be less content available! But PLEASE help me understand why all of sudden a lot of Free PrimeTime shows are WEEKS behind??? They used to update a few days (at most) after they aired!! I didn't mind that U Verse rarely recorded shows according how they are set in the priority list (of course what good is the list?) But, now when it records a 5 yr old Spongebob episode (kid's recording) instead of a priority show, I have no way of seeing it!!!

Re: New on demand Format Sucks

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Jul 5, 2013
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Ayuda1993 - You say you have the fastest internet and U-450. Do you really need the highest and fastest? What for? (I'm just curious...no agenda or anything.) If you go down to U-300 and 18 Mbps internet, you're already saving probably $20 or $30 per month. U-450 - $121 24Mbps $66 Phone - $50 Approx $20 more per month than Comcast. However, are you getting more premium HD channels? More overall HD channels? One thing you can do is drop down to U-300. Right away you're saving about $30 per month. Unless you need that fastest internet, cut that down as well. I'm guessing a promotion ran out. Call them up and see what they can do...if they don't do anything, ask to speak to retentions. Tell them you can save money by going back to Comcast. Because of their retention department, I'm essentially paying just a little less than the price of U-300 but getting U-300, HD and 12 Mbps internet...essentially it's free HD and internet with paying for U-300. Stick on top of your promotions. Write yourself a note in your phone or put a sticky note by your U-Verse box. When the promotions expire, call back.

Re: New on demand Format Sucks

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Jul 5, 2013
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mrrok said: So I wasn't too far off with what I'm paying for my U-450 HD package. (3tv's) I thought I was getting ripped off big time, but see what others are paying for the same service then I'm right in line with cost. I just wish I could get rid of the sports package and get credit for not having it, but nooooooo. And if we rent a couple of movies in a particular month, that's when it starts to add up. But it's still cheaper than going to the movies!!! -------------------- Do you need U-450? As I told the other guy, drop down to U-300 and save a lot of money by doing that through their retentions department. And since you're already paying for the premiums on demand, don't rent additional movies...just use your Showtime On Demand or whatever you want...there should be enough in there to keep you happy for a while.

Re: New on demand Format Sucks

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Jul 5, 2013
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ToyPrincess said: Other than the new format, which I absolutely can't stand, there seems to be less content available! But PLEASE help me understand why all of sudden a lot of Free PrimeTime shows are WEEKS behind??? They used to update a few days (at most) after they aired!! I didn't mind that U Verse rarely recorded shows according how they are set in the priority list (of course what good is the list?) But, now when it records a 5 yr old Spongebob episode (kid's recording) instead of a priority show, I have no way of seeing it!!! --------------------- Have you tried Hulu.com or the channel's website? A lot of the shows go up there...and you don't have to be in front of your TV which is also nice. Give the kid the TV and you can watch on the computer and everyone is happy.

Re: New on demand Format Sucks

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Jul 6, 2013
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If I dropped down to the U-300 package I loose my premium channels and will have to pay for them separately. Which in the end would be more or about the same that I'm paying now. Like I mentioned in another post, I don't need nor want the sports package, but have no choice. U-Verse will not remove it from my line up and give me credit for not subscribing to it. My internet in NOT the highest speed, but just below it and I pay $55.00 per month. We have two computers and when we both are on at the same time, this speed seems to be adequate for the both of us. I'm disabled, so my TV and computer is 95% of my alone time life. So yes, I do need all the pay movie channels, plus ON Demand. If I didn't have this package I wouldn't get the premium channels in On Demand. I would still get the pay movies, but that adds up every a month. And the only free channel/network I usually watch is Fearnet, which I'm happy to see it's back!!!!

 

I guess it's what it is,

ROK :manfrustrated:

Re: New on demand Format Sucks

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Jul 6, 2013
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ToyPrincess wrote:
Other than the new format, which I absolutely can't stand, there seems to be less content available! But PLEASE help me understand why all of sudden a lot of Free PrimeTime shows are WEEKS behind??? They used to update a few days (at most) after they aired!! I didn't mind that U Verse rarely recorded shows according how they are set in the priority list (of course what good is the list?) But, now when it records a 5 yr old Spongebob episode (kid's recording) instead of a priority show, I have no way of seeing it!!!

AT&T deals with the network for On Demand selections.  Depending on which program you are talking about it could be available by the next week or not all.  As for content, they are actually adding more content not taking it away.  You also have to remember that On Demand content is not up there forever, it has an expiration date on it.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jul 10, 2013
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I sell software for a living so I've seen the good, bad, and ugly of interfaces...the new Uverse OnDeman interface is the worst I've ever encountered, bar none. A relatively simple process of selecting an On Demand show has become so incredibly time-consuming and cumbersome, that I've nearly stopped using it altogether and have begun simply using HBO Go on my iPad.  Not only does it take longer to find and load a program, once you finally get general vicinity of the program you are hoping to watch, there are nearly no or very cryptic identifiers...if  you choose the wrong option, you have to start the whole darned process over again.  Words cannot express how much I hate the new interface, and I am very seriously thinking about switching back to Direct TV.  AT&T, please..., don't reinvent the wheel, the previous process was fine, if a little dated, but if you have to make a change, take a note from Apple TV, Netflix, HBO Go, Amazon Prime, etc., and make the process very, very simple, with little loading, and very few clicks...please stop wasting my time, this is ridiculous.  On Demand has become a nearly worthless and unusable feature of Uverse. 

Re: New on demand Format Sucks

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Jul 11, 2013
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lpollitt wrote:

I sell software for a living so I've seen the good, bad, and ugly of interfaces...the new Uverse OnDeman interface is the worst I've ever encountered, bar none.


Someone doesn't remember Microsoft Bob.

-------

Resident Xbox ACE. Ask me almost anything about U-Verse on the Xbox.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Aug 6, 2013
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My whole family complains about the On Demand interface every time they go to it. I now watch all my On Demand on the iPad, which has a very good Netflix-like interface (altho it aborts frequently and has some User Interface issues).

 

I am so sorry now that I committed to 12 more months of AT&T uverse in order to get a reduced rate. I did that before the new On Demand interface...

Re: New on demand Format Sucks

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Aug 12, 2013
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Please offer us the option of on demand without the very very very very very slow and cumbersome new on demand format.  I have avoided using on demand because of this interface.  I called AT&T Uverse today and the rep said she had not heard ANY complaints about the new interface.  Huh.

 

I guess it helps people that cant read and have plenty of time to wait after each remote command is entered. I went from 6mbps to 12mbps and it is still slow slow slow slow slow slow slow slow.

 

I spent the time to call and sign into this community just to complain about this.   

Re: New on demand Format is bad

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Aug 23, 2013
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It is much slower even in the list view. My memory load is 85% or more now. This is with only the dvr on atm.

 

The main thing I dislike is that I can't go to live tv and then back to OD and have the show start playing instantly, like it did before the update.

 

Now it takes me back to the main menu when I go back to OD. A real pain. 8-(

 

Re: New on demand Format is bad

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Aug 24, 2013
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I guess we're going to have to put up with it or change providers. However, I've heard nightmare stories about other cable companies too. I guess one isn't better than another. One thing I know I'll never get again is Directv. That had to be the worst cable company out there. Just the threat of rain or snow and the cable would go out. I suffered for 2 years until my contract was up to get U-Verse. And now look what we have to put up with?  I'm disabled and have nothing, but my computer and the TV, my computer works fine, but the slowness of the On Demand menus will make one old in no time. I have a vision of some old guy with cobwebs all over him as he's sitting in front of the TV with the remote, and watching that little half circle spinning in the right hand corner of the screen, as he's waiting for the movie guide to come up. And that's just for the description of the movie, lol, lol. And if you didn't move the cursor over to the correct area, you have to go thru the whole process again!!!! I have nightmares of that spinning half circle!!!!!!!

 

Oh Well, such is life....

 

MRROK  :manfrustrated:

Re: New on demand Format is bad

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Oct 26, 2013
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Thank you for the reply.   Since my initial post, I invested an additional several hours in trouble-shooting sessions with more support (up to level III) personnel to no avail.

 

The work around (amazing that it may be that I STILL refer business to AT&T after all the problems I've had..) has been to simply CALL customer service, who then does a conference call with myself & the party I'm attempting to refer.   As archaic as this seems, it's worked & probably takes the same amount of time logging on to the refer-a-friend site & making the referral that way.

 

Although certainly NOT the technologically superior solution, sometimes one simply has to waive the white flag for time's sake..

 

Thanks again for the reply, and back to the original topic -- the ON DEMAND format, irrespective of changing the menuing options from icon-based, remains simply attrocious..

 

<<naturochem wrote:

I spent an excessive amount of time re-setting passwords etc, in order to login to the forums because I want to let AT&T know that the new On Demand format is simply the MOST MORONIC CHANGE I've been apart to since I signed up at Uverse's inception in my area FOUR YEARS AGO!!!

HORRIBLE, HORRIBLE, HORRIBLE!!  What on earth are the gurus who come up with these ideas thinking?!   It takes FOREVER times 17 to load, then the menu is completely idiotic....and if that weren't enough, the txt under the ridiculously LAME icons ON MY 80-INCH TV are IMPOSSIBLE TO SEE owing to their .3 pt font and the most unreadable colorblue imaginable!!!

Unrelated to the above described issue with the ridiculous new On Demand format, I have had over FOUR HOURS of interaction with AT&T personnel lately owing to a score of problems, which STILL remain unresolved and am seriously contemplating eradicating myself completely from any and all association with AT&T/Uverse.

 

12 calls, three chat sessions -- three troubleshooting escallations up to LEVEL THREE SUPERVISORS and STILL NO ONE has been able to re-set my "refer-a-friend" account so that I can access my referrals online -- and THIS is simply so that I can provide AT&T with new business that I promised several friends I would do.   Yes, I must need my head examined!?!!    NO REWARD IS WORTH ALL THE YET-TO-BE-SOLVED HEADACHES I'VE EXPERIENCED OVER THE PAST WEEK!!!    I finally had to call retention & EXPLAIN to department staff that if they couldn't MANUALLY CREDIT MY ACCOUNT for the referral so I could schedule service installation for my friend, that I was going to cancel immediately and switch to XFINITY/COMCAST.....AND bring my friend and several past referrals along with me too!!

 

No, I'm STILL not able to login to my "refer-a-friend" account online, and thus....I'm done referring new business to AT&T....

Wake up AT&T, you're letting what began as a VAST improvment over the competition slip away & digress at a severely rapid pace.

Signed, an OVERLY-disgrunteled, likely soon to be "former" AT&T customer.


I'm so sorry you still can't get into your "refer-a-friend account. Please send us a Private Message with your full name, account number, contact information and the best time to reach you. One of our managers will be happy to contact you and try to resolve. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.>>

Re: New on demand Format Sucks

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Feb 13, 2014
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Omg, had to watch Fox 5 on demand because I missed a few shows. Awful! You cannot ff and I have to watch a ton of commercials. Never ever again! Uverse please change your on demand. I absolutely hate it.

Re: New on demand Format

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Feb 13, 2014
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germerican wrote:
Omg, had to watch Fox 5 on demand because I missed a few shows. Awful! You cannot ff and I have to watch a ton of commercials. Never ever again! Uverse please change your on demand. I absolutely hate it.

It's the network that determines whether you can FF or not, not AT&T.  ABC does the same thing with some but not all of their shows.  NBC has some as well.  If you watch shows on HULU + you cannot FF through those either.  It's all about the mighty $$$ and advertisers pay good money so you have to watch their commercials.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format

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