disankey's profile

Mentor

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2 Messages

Wednesday, April 24th, 2013 2:53 PM

New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Scholar

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164 Messages

11 years ago

I don't use ondemand that much except to watch Starz and Showtime i have Netflix and Amazon Prime that's were i go to get episodes of my favorite shows .

Former Employee

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1.1K Messages

11 years ago


@naturochem wrote:

I spent an excessive amount of time re-setting passwords etc, in order to login to the forums because I want to let AT&T know that the new On Demand format is simply the MOST MORONIC CHANGE I've been apart to since I signed up at Uverse's inception in my area FOUR YEARS AGO!!!

HORRIBLE, HORRIBLE, HORRIBLE!!  What on earth are the gurus who come up with these ideas thinking?!   It takes FOREVER times 17 to load, then the menu is completely idiotic....and if that weren't enough, the txt under the ridiculously LAME icons ON MY 80-INCH TV are IMPOSSIBLE TO SEE owing to their .3 pt font and the most unreadable color blue imaginable!!!

Unrelated to the above described issue with the ridiculous new On Demand format, I have had over FOUR HOURS of interaction with AT&T personnel lately owing to a score of problems, which STILL remain unresolved and am seriously contemplating eradicating myself completely from any and all association with AT&T/Uverse.

 

12 calls, three chat sessions -- three troubleshooting escallations up to LEVEL THREE SUPERVISORS and STILL NO ONE has been able to re-set my "refer-a-friend" account so that I can access my referrals online -- and THIS is simply so that I can provide AT&T with new business that I promised several friends I would do.   Yes, I must need my head examined!?!!    NO REWARD IS WORTH ALL THE YET-TO-BE-SOLVED HEADACHES I'VE EXPERIENCED OVER THE PAST WEEK!!!    I finally had to call retention & EXPLAIN to department staff that if they couldn't MANUALLY CREDIT MY ACCOUNT for the referral so I could schedule service installation for my friend, that I was going to cancel immediately and switch to XFINITY/COMCAST.....AND bring my friend and several past referrals along with me too!!

 

No, I'm STILL not able to login to my "refer-a-friend" account online, and thus....I'm done referring new business to AT&T....

Wake up AT&T, you're letting what began as a VAST improvment over the competition slip away & digress at a severely rapid pace.

Signed, an OVERLY-disgrunteled, likely soon to be "former" AT&T customer.


I'm so sorry you still can't get into your "refer-a-friend account. Please send us a Private Message with your full name, account number, contact information and the best time to reach you. One of our managers will be happy to contact you and try to resolve. 

Mentor

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26 Messages

11 years ago

Hmmmmmmmm, I see that they are offering a special for the U-450 package @ 99.00 then it goes up to the regular price in 6 months. I am going to call them though, I too think I'm paying too much for the U-450 package, plus I didn't want the sports package, but they wouldn't take it off and adjust my price. And if I went to the U-300 package I will lose all the movie channels. I'm defiantly going to call them today and see what I can do. I know I've been getting tons of offers from other cable companies that's way cheaper than U-verse. One company I will never get again is DirectTV, which I think AT&T has something to do with. I had them for years before I switched over to U-verse. But I couldn't take losing the signal every time the wind blew or the threat of a storm. Forget TV if it's raining or snowing out. Since I've had U-Verse, I think we only lost the signal once or twice in the 10 years we've been customers. That right there is worth a little extra money, but not as much as I'm paying according to some of you people. Just so you know for comparison, I have 3 HD boxes on 3 HD tv's, I'm not sure if that makes a difference.

 

I would like to know what everyone else is paying for the U-450 package. It would be interesting to see if I am getting ripped off.

 

Thanks for the info "Baseballisback",

ROK 🙂 

Scholar

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108 Messages

11 years ago


@MRROK wrote:

I would like to know what everyone else is paying for the U-450 package. It would be interesting to see if I am getting ripped off.

 

 


 

I am paying $142 a month for U450 + 18 MB Internet for a 4 tv setup. I was paying $133 last year , and when my contract was up called retentions and reupped another year.

 

Mentor

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32 Messages

11 years ago

Wow am I getting ripped off!!!!!  I got U200 on a 3 TV setup, 18MB internet and the most basic-est U-Verse Voice phone package there is and I am paying $202 a month and been with them between 3-4 years now.

Scholar

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108 Messages

11 years ago


@tgoodhue225 wrote:

Wow am I getting ripped off!!!!!  I got U200 on a 3 TV setup, 18MB internet and the most basic-est U-Verse Voice phone package there is and I am paying $202 a month and been with them between 3-4 years now.


Yikes. We got rid of our land line. I'm not sure if they factor in that we have had cell service for 10 yrs. with them or not. I do know for the 3 mobiles we have with them our phone bill is $200 + a month. They customer service reps I have dealt with were awesome, and I never had to threaten to leave for them to give me the last deal I got.

Mentor

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32 Messages

11 years ago

Yeah I have been wanting to get rid of that land line for years, for some reason the wife still thinks we need one.  We both have a bizillion cell minutes a month we never ever even come close to using.  I'm not sure what portion of my bill that is, I think it is like ~ $40.  Been thinking about dropping it to save that money for something else.  Maybe we'll go magic jack, or one of those other services.

Teacher

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15 Messages

11 years ago

The On Demand speed has improved to the point where it's now fine, and I actually enjoy it. But I REALLY wish they'd fix the "more showtimes" function is literally broken at this point, and the "search" function is works, but is not nearly as good as it once was.

Teacher

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16 Messages

11 years ago

$142 a month and you got all three in your bundle? TV, high speed Internet, Land line? I called them yesterday and after spending the whole time, 1 1/2, being shuffled from person to person, I hung up. I'll try to call them back again today and this time I'm staying on line till I get some answers!!!!!! I kind of thought we were getting ripped off!!!

Scholar

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108 Messages

11 years ago


@Mrrok01 wrote:
$142 a month and you got all three in your bundle? TV, high speed Internet, Land line? I called them yesterday and after spending the whole time, 1 1/2, being shuffled from person to person, I hung up. I'll try to call them back again today and this time I'm staying on line till I get some answers!!!!!! I kind of thought we were getting ripped off!!!

No landline. Just Uverse Tv & Internet

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