Posted Apr 24, 2013
7:53:59 AM
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New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

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Jun 19, 2013 10:18:57 AM
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Community Specialist

Hello everyone!  Thanks for all the feedback on this topic, we appreciate it.

 

Did you know that you can change the view? You can actually switch from the ‘Poster View’ to the ‘List View’ format by following the steps below.

 

  1. Select the ‘On Demand’ button on the remote control
  2. Select a menu item from the vertical menu bar on the left hand side of the TV screen (ex: U-verse Movies)
  3. Scroll left then scroll down using the arrow keys on your remote control to select ‘Switch to List View’

Users can toggle back to ‘Poster View’ using the same steps.

 

More info on this topic can be found at:U-verse TV On Demand display options 


Rethink Possible

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Jun 7, 2013 7:42:13 PM
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New on demand 'feature' impossible to read. What happened to the listing in text? I tried to get a listing from att website and cannot get a text listing. Cannot find any cinemax on demand listing. Please revert back to former display!

Re: New on demand Format Sucks

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Jun 7, 2013 7:52:14 PM
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egaillo wrote:
New on demand 'feature' impossible to read. What happened to the listing in text? I tried to get a listing from att website and cannot get a text listing. Cannot find any cinemax on demand listing. Please revert back to former display!

The list view us still available:

 

https://www.att.com/esupport/article.jsp?sid=KB419810#fbid=Uu_RHFYtnuv

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 8, 2013 11:07:58 AM
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First and foremost, let me be as polite as possible when I say I am not a fan of the new on demand system. At all. *deep breath*

Secondly, is there an option available as to how I can just get a list on the screen like I could two weeks ago? If not, can we please get one. If so that would be snazzy.

 

Thanks in advance.

On demand comment and question.

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Jun 8, 2013 11:24:01 AM
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ACE - Master
Edited by skeeterintexas on Jun 8, 2013 at 11:29:12 AM

Arrow right and there's 3 choices and at the bottom, there's 2 little icons: one of boxes and one "abc".  Choose ABC for alphabetical listing which is very similar to how it used to be.  The little boxes is the newer version (looks like Netflix).

 

Snazzy, huh?

 

Thanks to whoever posted this info a few days ago.  :smileyhappy:  (Chris?)

 

Once you choose alphabetical, it will stay that way.  It doesn't default back to the boxes.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: On demand comment and question.

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Jun 8, 2013 4:28:24 PM
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Mix6APlix wrote:

First and foremost, let me be as polite as possible when I say I am not a fan of the new on demand system. At all. *deep breath*

Secondly, is there an option available as to how I can just get a list on the screen like I could two weeks ago? If not, can we please get one. If so that would be snazzy.

 

Thanks in advance.


That's not going to happen, ATT has never rolled back an ugrade like this, they will tweak it to some degree if they feel it's necessary.

 

Now I only stay in the Free Shows area and it takes exactly same # of button pushes to get to a specific show.  It was not slow on my old 1216 (8-9MB memory 85-90% use) and is downright snappy on my 2250 (44-48MB of memory 55-60% use). :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: On demand comment and question.

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Jun 8, 2013 5:20:36 PM
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ACE - Expert

Here are some pics from the list view:

 

LV1.JPG

 

LV2.JPG

 

LV3.JPG

 

LV4.JPG

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: On demand comment and question.

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Jun 12, 2013 8:40:15 AM
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I have to agree with most people here, even if i use list view the on demand is ridiculously slow. All i get is the little circle in the bottom corner, in fact just this am my whole screen turned semi gray with just sound from the background channel and crashed. I had to unplug my system and plug it back in. This is slower than molasses. With my promo's ending now and price going up i don't see why i should keep my uverse service. Lord knows Comcast has been harassing me with people at my door, mail, and the phone calls to switch. I'm seriously starting to contemplate that.

Re: On demand comment and question.

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Jun 12, 2013 8:59:29 AM
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Kimbear wrote:
I have to agree with most people here, even if i use list view the on demand is ridiculously slow. All i get is the little circle in the bottom corner, in fact just this am my whole screen turned semi gray with just sound from the background channel and crashed. I had to unplug my system and plug it back in. This is slower than molasses. With my promo's ending now and price going up i don't see why i should keep my uverse service. Lord knows Comcast has been harassing me with people at my door, mail, and the phone calls to switch. I'm seriously starting to contemplate that.

 

Just because your current promos are ending doesn't mean you can't get new ones. Call them up and ask for the "retentions" department. Then, when you're on the phone with them, ask for their direct line. I've asked a lot of AT&T people for their direct lines and haven't called the ATT-2020 line in quite some time. :smileyhappy:

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Re: On demand comment and question.

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Jun 12, 2013 9:02:08 AM
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mibrnsurg wrote:

Now I only stay in the Free Shows area and it takes exactly same # of button pushes to get to a specific show.  It was not slow on my old 1216 (8-9MB memory 85-90% use) and is downright snappy on my 2250 (44-48MB of memory 55-60% use). :smileywink:



 

 

But it *is* slowER and worse than before, no doubt. I have a 1225 and I see a spinning circle for a minute or so, then it goes to another screen with listings in Central Time zone. Sometimes, it says "search is temporarily unavailable" after the minute or so of the spinning circle.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: On demand comment and question.

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Jun 12, 2013 9:09:03 AM
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I personally feel that AT&T does not do enough testing, before they roll things out.  AND, if they do test, maybe they do not test on a big enough population, to fully test the system (i.e. stress testing).  I would offer my services in exchange for two years of U-450. :smileywink:

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Re: On demand comment and question.

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Jun 12, 2013 11:40:23 AM
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baseballisback wrote:

mibrnsurg wrote:

Now I only stay in the Free Shows area and it takes exactly same # of button pushes to get to a specific show.  It was not slow on my old 1216 (8-9MB memory 85-90% use) and is downright snappy on my 2250 (44-48MB of memory 55-60% use). :smileywink:



 

 

But it *is* slowER and worse than before, no doubt. I have a 1225 and I see a spinning circle for a minute or so, then it goes to another screen with listings in Central Time zone. Sometimes, it says "search is temporarily unavailable" after the minute or so of the spinning circle.


No it wasn't slow for me on the 1216, I did have new VOD b4 I got rid of it and it was not slow, just not as fast as the 2250 I have now, and I mean fast on the 2250.

 

More showtimes is a known problem by ATT.  I've seen Search unavailable,I just back out and go in again and it's there. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: On demand comment and question.

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Jun 12, 2013 1:47:04 PM
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It's slower than it was. It works for you, but you should see it on my TV. I'm not lying, nor am I accusing you of the same. I'm happy it works fast for you, but you're not me and I'm not you.

100 MPH is fast. 80 MPH is still fast, but slower than 100. That's what I'm saying. It's still not as fast as what it could be.

Couple that with the other known bugs, and AT&T has made a big goof.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: On demand comment and question.

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Jun 12, 2013 6:28:11 PM
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I also use the list view, which isn't easy since a chunk of it is cut off from my screen (guess my tv isn't wide enough?). It takes a long time to get to this list in the first place, in comparison to the old version of on demand, as I too get that frustrating circle in the bottom corner. Then you have to keep going from screen to screen to screen, and with every switch comes that darn circle, the slow load, like watching paint dry. When you finally do land on the show to watch, what do you get? Another circle, another very slow load. NEVER used to be this way! On Demand used to come up as quickly as the shows recorded on the DVR.

 

Adding to the pain is the fact that you get the same result when seeking to find "more showtimes." This used to come up right away but now takes forever to load, and when it finally does it includes the HD channels which I don't subscribe to and have blocked.

 

I use a tv to, well, watch tv; this change seems to be anything but beneficial for a tv-using viewer. I am extremely dissatisfied with this change in service.

Re: On demand comment and question.

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Jun 15, 2013 5:34:08 AM
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I have read all the nice posts about switching to list mode and they are very helpful, thanks folks.

 

Now that being said, yesterday I was going to select a movie for the grandkids and even one of them said, "Wow, this is really slow!" while we were simply waiting for the original application to load (from the mouthes of babes). This is well before I even had the choice for list or pictures.

 

This new upgrade is pretty much a downgrade IMHO. I am finding VOD to be a feature not worth the wait, sorry Uverse geeks, or techs which ever you prefer, you overthought this one to death!

Re: New on demand Format Sucks

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Jun 15, 2013 8:12:31 AM
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Edited by Scott53 on Jun 15, 2013 at 8:13:10 AM

Doing a reply to my own post is a bit tacky agreed, but do any of you old timers remember in 2007 when Uverse did that nation wide system upgrade and blew the whole system up for 3 days? I always wondered what happened to the person who did that? Guess I now have a sneaky feeling they are in charge of IT software programming changes for the system. Hmmm could it be that the Peter Principle is alive and well at AT&T?

Re: New on demand Format Sucks

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Jun 15, 2013 9:16:04 AM
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Ok in all fairness, I did call my son in law who is a repairman for att Uverse, and he suggested rebooting all devices and the RG. So I did unplug each, one at a time until they restarted, and then the RG. Went back to the main tv and pushed the VOD button and had pictures in about 4 seconds when it took 2 1/2 minutes yesterday. So not sure this will work for everyone but it sure did for me!

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Jun 15, 2013 9:20:40 AM
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ACE - Master
Edited by skeeterintexas on Jun 15, 2013 at 9:23:10 AM

Scott53 wrote:

Doing a reply to my own post is a bit tacky agreed, but do any of you old timers remember in 2007 when Uverse did that nation wide system upgrade and blew the whole system up for 3 days? I always wondered what happened to the person who did that? Guess I now have a sneaky feeling they are in charge of IT software programming changes for the system. Hmmm could it be that the Peter Principle is alive and well at AT&T?


:smileyvery-happy:

 

Maybe whoever blew the whole system back then was put in charge of making On Demand "better".

 

Head of development, circa 2007:  "OK...that didn't work the way we thought.  Hey, how about you guys look over the On Demand stuff and see how you think we can make it new & improved."

 

IT team:  "Cool....let's make it look like Netflix.  Everybody loves Netflix!"

 

Boss:  "OK guys, I'm trusting you on this one.  Make it work."

 

Walks out of meeting crossing fingers and shaking head....

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 15, 2013 9:27:57 AM
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I remember you Skeeter, from days long past, Uverse has come a long way from back then, eh?

Re: New on demand Format Sucks

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Jun 15, 2013 9:49:53 AM
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ACE - Master

Scott53 wrote:
I remember you Skeeter, from days long past, Uverse has come a long way from back then, eh?

I just had some of my equipment changed and upgraded and the Prem Tech said "I see here that your account is in the 1000s.  That means you were one of the first to get Uverse."  He went on to say "Here's my number.  If you have any problems, you shouldn't even have to call Customer Service.  Call me.  You'll always be at the top of the list."

 

Now, I have no idea what that means but I like the thought of being special.  :smileylol:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 15, 2013 1:53:44 PM
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Scott53 wrote:
Ok in all fairness, I did call my son in law who is a repairman for att Uverse, and he suggested rebooting all devices and the RG. So I did unplug each, one at a time until they restarted, and then the RG. Went back to the main tv and pushed the VOD button and had pictures in about 4 seconds when it took 2 1/2 minutes yesterday. So not sure this will work for everyone but it sure did for me!

For me it was never slow loading even on my old Vip1216 (in fairness I rebooted just about every week). 

 

Then on my Vip2250 it was fast, but after a non-destructive disaster recovery, that fixed a dark HDMI PQ problem (figured that one out myself, something might have been corrupted in recent upgrade), it is downright snappy in 1-2 seconds it loads.  Then if I hit again, it loads instantly. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 15, 2013 1:58:44 PM
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mibrnsurg wrote:

Scott53 wrote:
Ok in all fairness, I did call my son in law who is a repairman for att Uverse, and he suggested rebooting all devices and the RG. So I did unplug each, one at a time until they restarted, and then the RG. Went back to the main tv and pushed the VOD button and had pictures in about 4 seconds when it took 2 1/2 minutes yesterday. So not sure this will work for everyone but it sure did for me!

For me it was never slow loading even on my old Vip1216 (in fairness I rebooted just about every week). 

 

Then on my Vip2250 it was fast, but after a non-destructive disaster recovery, that fixed a dark HDMI PQ problem (figured that one out myself, something might have been corrupted in recent upgrade), it is downright snappy in 1-2 seconds it loads.  Then if I hit again, it loads instantly. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


How did you do a non-destructive DR?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 15, 2013 2:07:45 PM
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RCSMG wrote:

mibrnsurg wrote:

Scott53 wrote:
Ok in all fairness, I did call my son in law who is a repairman for att Uverse, and he suggested rebooting all devices and the RG. So I did unplug each, one at a time until they restarted, and then the RG. Went back to the main tv and pushed the VOD button and had pictures in about 4 seconds when it took 2 1/2 minutes yesterday. So not sure this will work for everyone but it sure did for me!

For me it was never slow loading even on my old Vip1216 (in fairness I rebooted just about every week). 

 

Then on my Vip2250 it was fast, but after a non-destructive disaster recovery, that fixed a dark HDMI PQ problem (figured that one out myself, something might have been corrupted in recent upgrade), it is downright snappy in 1-2 seconds it loads.  Then if I hit again, it loads instantly. :smileyvery-happy:

 

Chris



How did you do a non-destructive DR?


Like this RC:

 

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

 

What's it's doing is counting 3 failed reboots not completing (SJ thought there was a counter to do this) and then performing the NDDR.  It takes a long time to complete.  TV comes back pretty quick after it completes the regular reboot after the gears do their work, but Guide info and Recordings  take a long time. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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Jun 16, 2013 8:37:03 AM
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Edited by MRROK on Jun 16, 2013 at 8:39:06 AM

Is anyone else like me who Hates the new ON Demand Guide set up? What was wrong with the other one? This one is very, very, slow and you have to click on the movie to view what it's about. And that process takes more time to load. I use to go to On Demand and it was easy to use, and it was instant, not watching a half circle arrow spinning around loading up the page!!! Please U-Verse/AT&T, change it back to the original set up, this one Sucks!!!

 

A LONG time Customer,

ROK

The New "On Demand Guide" on U-Verse.....

[ Edited ]
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Jun 16, 2013 9:32:34 AM
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ACE - Master
Edited by skeeterintexas on Jun 16, 2013 at 11:15:20 AM

Oh goodness...there's an 8 page thread here.

 

FYI...you can change the view to list vs. icons if that helps.

 

Edit: Reply merged with original topic....

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Re: The New "On Demand Guide" on U-Verse.....

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MRROK wrote:

Is anyone else like me who Hates the new ON Demand Guide set up? What was wrong with the other one? This one is very, very, slow and you have to click on the movie to view what it's about. And that process takes more time to load. I use to go to On Demand and it was easy to use, and it was instant, not watching a half circle arrow spinning around loading up the page!!! Please U-Verse/AT&T, change it back to the original set up, this one Sucks!!!

 

A LONG time Customer,

ROK


Reboot your DVR after changing to a list version and it should work much better. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The New "On Demand Guide" on U-Verse.....

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Jun 16, 2013 3:26:53 PM
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I could not agree more with this post. Not only is the On Demand format AWFUL!! the search function to find anything has slowed to 14.4 modem speed. This is pathetic from ATT to produce such a poor quality system. Drop all of the stupid graphics and go back to a streamlined text based system or at least offer the option and see how many people drop the graphics in place now. ATT is driving away customer satisfaction. If Charter cable gets their act together, I will bail from ATT. I joined this form just to try and get the attention of management because we all know too well there is no method of telling ATT management that the current system is unsatisfactory.

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Jun 16, 2013 3:33:09 PM
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OK, I found the post and switched to list view/ Took many presses on the remote because the system is SLOW, SLOW and SLOWER. List view doesn't speed up anything. Like a previous post said, If it Ain't Broke, Don't Fix It. U-Verse was always a little delayed but now it is terrible.

Re: New on demand Format Sucks

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Jun 16, 2013 3:36:01 PM
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davidmarcinko wrote:
OK, I found the post and switched to list view/ Took many presses on the remote because the system is SLOW, SLOW and SLOWER. List view doesn't speed up anything. Like a previous post said, If it Ain't Broke, Don't Fix It. U-Verse was always a little delayed but now it is terrible.

Did you also reboot the residential gateway (RG) and each of your U-verse receivers?

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Re: New on demand Format Sucks

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Jun 16, 2013 3:51:52 PM
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tried the disaster recovery method. system took 18 seconds to load uverse on demand. Is this as good as it gets? Still way too slow and the remote doesn't respond 1/2 the time. Must keep pressing buttom for the system to acknowledge

Re: New on demand Format Sucks

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Jun 16, 2013 4:24:37 PM
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davidmarcinko wrote:
tried the disaster recovery method. system took 18 seconds to load uverse on demand. Is this as good as it gets? Still way too slow and the remote doesn't respond 1/2 the time. Must keep pressing buttom for the system to acknowledge

Don't know what to tell you, in 4 seconds the whole list system loaded here.   This is on a 2250 directly connected to the RG by cat5e patch cable.  Cat5e from the RG to the Nid.  These are the only things that can make a difference.

 

As to the button pushes:

 

If it's an LCD (LED) TV check for these settings on your advanced settings on the menu: Dynamic Contrast, Auto or Ambient Brightness, Energy/Power Saver, Intelligent Sensor or Auto Iris.

If you have any of them or similar ones try turning them 'off' one by one until you find the culprit, then turn the non-offending ones back on to double check. All of these can cause Uverse remote problems w/an LCD (LED).

If it's a plasma, make sure the DVR/STB is in front and the face pointing the same direction as the TV, so it gets no IR from the front of the screen. Good luck :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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