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Posted Apr 24, 2013
7:53:59 AM
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New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

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Jun 19, 2013 10:18:57 AM
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Community Specialist

Hello everyone!  Thanks for all the feedback on this topic, we appreciate it.

 

Did you know that you can change the view? You can actually switch from the ‘Poster View’ to the ‘List View’ format by following the steps below.

 

  1. Select the ‘On Demand’ button on the remote control
  2. Select a menu item from the vertical menu bar on the left hand side of the TV screen (ex: U-verse Movies)
  3. Scroll left then scroll down using the arrow keys on your remote control to select ‘Switch to List View’

Users can toggle back to ‘Poster View’ using the same steps.

 

More info on this topic can be found at:U-verse TV On Demand display options 


Rethink Possible

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May 17, 2013 6:06:33 PM
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Tutor

What a horrible surprise I received this afternoon when I returned home and tried to accessed Att Uverse on demand! It is beyond horrible! There was nothing wrong with the way it was accessed before and I suggest the "improvement" be reversed!! I HATE!HATE!HATE! IT!!!

It is SLOW and extremely hard to navigate!!! I WANT MY OLD ACCESS BACK!!!! THIS IS WORSE THAN XFINITY!!!!  My daughter has Xfinity and I have used it. I was thinking just this morning that I was glad I have ATT Uverse because the navigation on the DVR and OnDemand were so easy!!!

There was absolutely no reason for this change!!! Att Uverse's OnDemand is now a bigger piece of crap than Xfinity! I l l left Comcast 3 1/2 years ago for Att Uverse because I was tired of the poor customer service. Att customer service is still better, but your "upgrade" sucks!!! Good job ATT!!!!

Re: New On Demand GUI is terrible

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May 17, 2013 6:45:10 PM
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Scholar
Uverse is going to have make changes to the new interface no good comments about it all this was huge mistake like the IRS .

Re: New On Demand GUI is terrible

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May 18, 2013 11:15:08 AM
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Scholar

If I had to guess, the new format is here to stay. Apparently on Jan 7 2013 AT&T announced an extra cost "U-Verse Screen Pack" effectively to compete with Netflix. http://www.att.com/gen/press-room?pid=23654&cdvn=news&newsarticleid=35919

 

So if you're going to have a Netflix competitor you need a Netflix GUI.

 

Enter the AT&T programming staff tasked with creating this new interface. I imagine in a lab somewhere with dedicated servers, experimental STBs with extra memory, CAT5 optimized cabling, gigabit internet connections and pocket protectors. Lo and behold, the interface is attractive, fast and mimics Netflix closely. Management says something like " Its been 4 months since the announcement, we need the $5 for the Screen Pack  ROLL IT OUT now".

 

Now we the unsuspecting customers with central offices, VRADS, 1500' distances from VRADS, bridge taps, telephone copper wire, splitters, coax cabling  and STBs already running with about 75% memory usage dare to complain. LOL

 

 

 

 

 

 

Re: New On Demand GUI is terrible

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May 18, 2013 10:36:10 PM
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Guru

One Word to subscribe the New On Demand GUI

 

"Bloatware"

Re: New On Demand GUI is terrible

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May 18, 2013 11:33:54 PM
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Voyager

This new system is awful! Looks like the majority can't stand it. It took me forever to search through the movies and categories, and the frigging loading of all. It's like it starts over each time you select something. What's up with all the loading anyway, never had to wait like this before. Why can't things that work be left alone?! Any half wit could tell in a second that this change does not work and is ridiculously flawed. I had to push dozens of buttons to select a movie that normally a few clicks would have brought me right to it. Please change it back to the way on demand was. 

Re: New interface for on-demand

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May 19, 2013 5:25:24 AM
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Professor

I got used to it but why so small

Re: New interface for on-demand

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May 19, 2013 8:04:22 AM
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Teacher

I received the update about 4 days ago so far so good it's not slow here in california and nothing appears to be broken, guess it's just personal preference for some people

Re: New interface for on-demand

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May 19, 2013 9:01:10 AM
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Contributor

I hate to add a "me too" but [EDIT] gosh darn it, this interface is HORRIBLE. I honestly question the development cycle there. I see what they were going for, but they FAILED MISERABLY. The goal is not more junk (picture, graphics) the goal is more responsiveness. This is the opposite of responsiveness. The fancy UI is not gong to bring new customers, but a bad UI is bound to lose customers. Instead of being fancy, how about using predictive loading for data?

Re: New interface for on-demand

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May 19, 2013 1:09:32 PM
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Tutor

I can't find anything on this "new" on demand - not only is it hard to read in the colors they have, but I don't have a clue what those pictures represent.  I can see improving to a better system, but ATT have taken  us back not forward.  It the IT team needs something to work on, tell them to figure out why it takes anywhere from 10 to 15 seconds for my calls to go through after I've dialed the number.

Re: New on demand Format Sucks

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May 19, 2013 1:39:57 PM
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ACE - Expert

There should be a link to take it back to the old list version, find it and click OK on it and you should have the old version back. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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May 19, 2013 2:04:14 PM
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ACE - Master
Edited by aviewer on May 19, 2013 at 2:49:45 PM

Locating the view change link is easier said than done..
After initiating on demand the first screen has the on-demand categories on the left (blue column) & no indicator to switch. You must select (OK) any of the categories on the list to get the right screen.

The blue column becomes smaller with three icons -
Home
Back
Circle - this is the toggle for list display & back to the new version,

If you have gone farther into the on-demand process, the thin blue column has only two icons -
Home
Back
- You must use one of these to back into the change icon.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

[ Edited ]
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May 19, 2013 4:12:25 PM
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Scholar
This new ondemand interface sounds like a pain makes no sense i still have the old model not looking forward to the new model just don't why Uverse will make changes to make it simpler .

Re: New on demand Format Sucks

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May 19, 2013 5:09:09 PM
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Tutor

Yeah that would be a very big thumbs down, it's so bad I can't imagine how they ever thought that anyone was gonna like it, it takes about 10 times longer to do anything than it use to.

Re: The Uverse update this past weekend sucks. .

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May 20, 2013 7:30:13 AM
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Tutor
Hate the new format. Who puts out a product these days that is slower and more difficult to use????? We have been happy with our service up til now but will switch back to Comcast if the format is not switched back!

Re: New on demand Format Sucks

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May 20, 2013 7:34:19 AM
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Tutor
Even if you do the list view you dont get series listings by season and episode. How the heck should we know what the episode names are??? And it's still slowwwwwww!!!!!

Re: New on demand Format Sucks

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May 20, 2013 7:37:22 AM
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ACE - Master

BeeBeeSA wrote:

I kind of like it!! :smileysurprised:  But albeit a little slower to "get where your going".  Providers have to update their offerings to keep up with the others out there.  If we were all stagnant we will still be driving cars from the 80's and 90's, have tube TV's, and be passed by.  Just sayin.  Some don't like change but it's inevitable. 


I like it as well.  It seems to get quicker after you use it more.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Please roll back my software and don't update me any more

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May 20, 2013 7:38:28 AM
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Tutor
Why should we do that??? We are already paying for it. We should drop at&t and just do netflix then

Re: New on demand Format Sucks

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May 20, 2013 12:31:47 PM
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Contributor

Thanks for the tip on how to change it back to list view.  The poster view is horrible, and should not be the default by any means.  Very few U-verse customers probably even know about these boards, so I hate to think that there are so many people out there having to suffer through this atrocity.  Even with list view it is still terribly slow.  Is there any way that the old system can get restored?

Re: New on demand Format Sucks

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May 20, 2013 1:34:14 PM
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Tutor

How do you still have the "old" model, since ATT did NOT give me a choice - it was just switched.

Re: New on demand Format Sucks

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May 20, 2013 1:36:41 PM
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Tutor

Does anyone from ATT who has some authority ever get feedback from these boards?  If so I would think they would wake up and take us back a couple of weeks to the land of easy and easy.

Re: New on demand Format Sucks

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May 20, 2013 1:55:27 PM
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Scholar
I guess i am lucky i live in Athens, GA Uverse here still has the old format for now and i hope they don't install new ondemand here .

Re: New on demand Format Sucks

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May 20, 2013 3:03:56 PM
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Hi Trax32,

Just wanted to check in and let you know that we received your private message and one of our managers will be reaching out to you.

Thanks!

Nicole K.
AT&T Customer Care

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Re: The Uverse update this past weekend sucks. .

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May 21, 2013 3:36:53 AM
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Scholar
It's a "if it ain't broke don't fix it"

Re: The Uverse update this past weekend sucks. .

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May 21, 2013 3:40:53 AM
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Scholar

This is NOT a update. I can see Comcast making TV ads about this mess right now

Re: Please roll back my software and don't update me any more

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May 21, 2013 4:38:11 AM
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Scholar

Whom ever thought this was a good idea need to get hit with a sock full of pennies

Re: New on demand Format Sucks

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May 21, 2013 4:49:01 AM
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Scholar

I bet it's too many subs on At&t's underbuilt Uverse network

Re: New On Demand GUI is terrible

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May 21, 2013 1:56:00 PM
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ACE - Guru

I'd love to know what makes any user decide that they are above getting updates compared to everyone else. 

 

I'd love to see AT&T offer a no-upgrade option similar to how Sony and Microsoft offer updates to their game consoles.  What I mean by this is that you're able to not update your device, but the moment we decide to cahnge a system around we won't offer any support for you unless you update.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Please roll back my software and don't update me any more

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May 22, 2013 7:02:48 AM
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ACE - Master

maryjack1 wrote:

Does anyone from ATT who has some authority ever get feedback from these boards?  If so I would think they would wake up and take us back a couple of weeks to the land of easy and easy.


Yes, AT&T Forum moderators do monitor these forums.  Unfortunately they have been eerily silent on this and some other hot button issues.  You will see them involved more in Billing and CS type issues where it is only dealing with a single subscriber and not something that affects 4+ million subscribers.  I am 99% sure that the mods do force feed AT&T managent with these issues but they (I'm sure) can't directly undo something, this big.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New on demand Format Sucks

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May 22, 2013 11:17:25 AM
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ACE - Master

americangame wrote:

I'd love to know what makes any user decide that they are above getting updates compared to everyone else

 

I'd love to see AT&T offer a no-upgrade option similar to how Sony and Microsoft offer updates to their game consoles.  What I mean by this is that you're able to not update your device, but the moment we decide to cahnge a system around we won't offer any support for you unless you update.


I just wish that they would have done some usability testing / or surveying, beforehand.  Some like it, many don't.  I think that it's a not so slick, gimmick.  Netflix, she ain't.  At any rate, remember that many web developers tinker with website design and in many cases they put up a link "To revert back to the old styled page, click here."  In many instances, designers rolled back the web page because 75% or more of users opted for the old way.  AT&T must know that folks don't care for it, or there would not be surveys on the subject.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Please roll back my software and don't update me any more

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May 22, 2013 12:30:29 PM
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ACE - Guru

dhascall wrote:

americangame wrote:

I'd love to know what makes any user decide that they are above getting updates compared to everyone else

 

I'd love to see AT&T offer a no-upgrade option similar to how Sony and Microsoft offer updates to their game consoles.  What I mean by this is that you're able to not update your device, but the moment we decide to cahnge a system around we won't offer any support for you unless you update.


I just wish that they would have done some usability testing / or surveying, beforehand.  Some like it, many don't.  I think that it's a not so slick, gimmick.  Netflix, she ain't.  At any rate, remember that many web developers tinker with website design and in many cases they put up a link "To revert back to the old styled page, click here."  In many instances, designers rolled back the web page because 75% or more of users opted for the old way.  AT&T must know that folks don't care for it, or there would not be surveys on the subject.


Sometimes change is necessary. Facebook does redesigns about once a year. What happens there is people will complain for about 2 weeks then get used to it. I do agree that the new layout should have had more testing done, espcially to see what would happen to all devices (including xboxes).

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Please roll back my software and don't update me any more

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