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Posted Apr 24, 2013
7:53:59 AM
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New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

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Jun 19, 2013 10:18:57 AM
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Community Specialist

Hello everyone!  Thanks for all the feedback on this topic, we appreciate it.

 

Did you know that you can change the view? You can actually switch from the ‘Poster View’ to the ‘List View’ format by following the steps below.

 

  1. Select the ‘On Demand’ button on the remote control
  2. Select a menu item from the vertical menu bar on the left hand side of the TV screen (ex: U-verse Movies)
  3. Scroll left then scroll down using the arrow keys on your remote control to select ‘Switch to List View’

Users can toggle back to ‘Poster View’ using the same steps.

 

More info on this topic can be found at:U-verse TV On Demand display options 


Rethink Possible

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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May 16, 2013 7:12:46 AM
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Tutor

Seriously?  Tell me why this change was needed.  Now it takes me 2:33 seconds (I just timed it) to do a search that used to take me 30 seconds.  I pay for this service!!  I do NOT expect that it will get worse.

 

I doubt this was a technically necessary change...they were trying to look like Netflix or something I guess but this is HORRIBLE!!!

 

I have not seen one person who likes this..I will not be recommending Uverse to anyone anymore until they fix this. 

 

Re: New On Demand GUI is terrible

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May 16, 2013 7:42:50 AM
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Man so much complaining about one little feature should AT&T stop this new soft ware Uverse has created firestorm i think they stop it make changes and simplefy the new ondemand all i here is that its slow and  hard to find programs these changes are easy to make if hopefully Uverse will listen .

New Interface

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May 16, 2013 7:54:01 AM
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Scholar
I don't have this new ondemand interface yet and hope i don't get it .

Re: New Interface

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May 16, 2013 8:49:49 AM
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Mentor

My view is, these BOXES are seriously UNDERPOWER and they keep adding more and more stuff, make them extreamly slow.

 

They need to STOP doing upgrades until they can REPLACE these OLD hardware.Or maybe check their servers"in their cloud".

 

I have the new On Demand menu, and it IS UNUSABLE.

 

 

 

Re: New Interface

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May 16, 2013 9:34:12 AM
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Professor

It is just awfull and it freezes all the time

Re: New On Demand GUI is terrible

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May 16, 2013 12:26:21 PM
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Teacher
Edited by Phil-101 on May 16, 2013 at 12:56:44 PM

Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.

I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.

 

[Inappropriate content removed]

Re: New On Demand GUI is terrible

[ Edited ]
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May 16, 2013 12:28:19 PM
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Professor

Slow down it is not worth jumping ship over

Re: New On Demand GUI is terrible

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May 16, 2013 12:38:48 PM
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ACE - Expert

What update and why does it suck, as I didn't get anything. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse update this past weekend sucks. .

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May 16, 2013 12:39:44 PM
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ACE - Guru
Edited by Phil-101 on May 16, 2013 at 12:57:11 PM

IBEW1 wrote:

Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.

I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.

 

[Inappropriate content removed]


Becasue a forum moderator has the ability and techinical know how to fix the VOD issues that are happening right now. They also have the authority to announce what is going on with the updates even though they aren't in the loop on as to what is going on over there.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

[ Edited ]
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May 16, 2013 1:45:03 PM
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I agree @americangame i hope Uverse fixes the problems before other customers get this new interface .

Re: New On Demand GUI is terrible

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May 16, 2013 2:53:08 PM
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I'm not sure of what updates ATT did this weekend but our On Demand is terrible...and so is the customer service that we spoke to on Sunday...they blamed our issues of not being able to purchase a movie ( because it kept saying not available ) on our Apple products in the house...where in the world did an answer like that come from ?...we have had Apple computers for 3 years !  Then the techs came to the house today and said it isn't an issue with the hardware but an issue with ATT itself...so where does that leave everyone ?..they don't know what it is and they have no idea when it will be fixed !  We are seriously thinking of going back to Xfinity...and they have no set limits of money on accounts so you can get 100 pay perview movies a month if you want !

Re: The Uverse update this past weekend sucks. .

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May 16, 2013 5:13:38 PM
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Tutor

I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)

 

I get a message "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  This is on every video, even the u-verse help videos.

New On Demand does not work on XBOX

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May 16, 2013 6:49:46 PM
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Tutor

Really AT&T...you can't even see the listings from across the room.  Whoever came up with this idea / format should be fired.  What a lack of customer insight!  Looks like Netflix...but worse interface...once you select a movie...you can't even scroll titles from there...you have to go all the way back.

 

I wish I still had Comcast!  Trapped with this crappy interface in my building.  I'd switch in a minute if I could.

 

Good luck AT&T...I never recommend your service and now you've made my decision easier.

 

Re: New on demand Format Sucks

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May 16, 2013 7:34:26 PM
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Who at AT&T came up with the idea that this change was needed, it was perfectly fine the way it was, now it takes WAY WAY longer to do anything with the On Demand section, it's horrible, didn't anyone over there notice this before they decided to make this change?  Have you ever heard the saying, "if it isn't broke don't fix it?", this change is a perfect example of it.  I really hope you guys change it back but I doubt you will. 

Re: New On Demand GUI is terrible

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May 16, 2013 7:56:38 PM
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Yeah I would never recommend AT&T to anyone now with this new interface, that article about changing it from the poster to the list view helps, but it doesn't help the fact that everything takes so much longer to load now, before things loaded almost instantly, now I have that little circle thing in the corner spinning, & it's not just the On Demand that's changed, now the more showtimes takes forever.  Please change back or get everyone better hardware so things don't take forever to load.

Re: New on demand Format Sucks

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May 17, 2013 12:01:24 AM
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Teacher

here we go again, but first let me reiterate....MY post, before it was moved, was more abut the impossibility to set recordings and the crappy new guide. But hey, just toss it wherever you feel like, lump any complaints together and hope nobody reads anything other than cheeleader posts touting "how great uverse is"

it's not like ATT will address their complete failure in installing this 'upgrade' or acknowledge their complete lack of customer care or service, or even provide a proper way to voice complaints.

And really, posting here expecting ATT to fix their mistake is about as futile as trying to get my uverse to work as it did a week ago, so I'm not sure why I even bother. Misery loves company I guess.

 

I digress....

17 mins spent earlier to try to search and set up a series record for a new show starting may 29. and COULD NOT COMPLETE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

First the new guide takes forever to load, then actually search. Next it's the new series record tab which lists whatever it feels like for a time option, which  btw isn't correct for ANY time listed for the show. So i try that just to see, or just to get it to set anything as a reminder hoping to fix it later , since that seems the new norm.... and it flakes out and gives me:

 

"Television service temporarily unavailable." OVER and OVER again.

 

What time I have to watch tv, is now being spent wrestling you're lousy box into submission, usually just resulting in failure, and resisting the urge to destroy your box with the remote. Enough is enough

You know whats going to be unavailable? ALL OF YOUR CUSTOMERS!!

 

ATT, you have one last shot ...I'm calling retention tomorrow, speaking to someone that resides in the U.S. and speaks proper engilsh. I'm paying a boatload for u450, top speed web, i still have a landline, and our cells are also ATT. That's a lot of $$$ I spend every month to be treated like some schmuck when I try to get answers or speak to someone who can comprehend and understand english.

If I'm getting less service and more aggravation than before....I'm paying less. They're going to reduce my bill or I'm gone. I suggest everyone else does the same. The only way to get the point into their thick greedy heads is through their wallets.

 

Like the other poster said before, I used to recommend uverse to everyone I knew, no longer. What am I supposed to say?....it looks really cool, it doesn't work right half the time, customer care is useless and insulting...but wow, it sure is neat. Oh, and it will cost you a fortune with little value and raise your blood pressure...hurry up and call.

 

The few shortcomings uverse had when i made the switch vs. my charter were minimal, I initially saw a savings...and I really disliked charter, their outsourcing and foreign based cust. service and I was looking forward to all the bells and whistles ATT promised, and has never lived up to.

 Now, comparatively, I pay more than I would be with charter or dish, you're outsourcing just as they did, and the service all around has went to crap.

 

Anyone that says to chill out and wait, well ATT can compensate me for my patience, This sissy, submissive love affair with greedy corporate America is what is killing this country and what little is left for customer service or value for dollars spent on over inflated, so called 'service' at all. They've gotten away with it for so long that they don't even bother any longer. As long as people keep making payments while accepting less, less is all we will ever get.

No contracts on my uverse or cell phones, nothing preventing me from pulling the plug!

 

 

Re: New On Demand GUI is terrible

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May 17, 2013 7:29:45 AM
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Well luckily my state of Georgia has not put the new interface ondemand yet hopefully they heard all the problems with it and wont install it here .

Re: New On Demand GUI is terrible

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May 17, 2013 7:38:11 AM
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I had Directv there ondemand was slow as Christmas why would Uverse want to make the ondeamd slow does not make any sense to me .

Re: New on demand Format Sucks

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May 17, 2013 8:46:16 AM
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ACE - Guru
Here comes a breakdown my comments will be in red. 
IBEW1 wrote:

here we go again, but first let me reiterate....MY post, before it was moved, was more abut the impossibility to set recordings and the crappy new guide. But hey, just toss it wherever you feel like, lump any complaints together and hope nobody reads anything other than cheeleader posts touting "how great uverse is"

The major update did nothing to the guide. The update made changes to search and VOD.

it's not like ATT will address their complete failure in installing this 'upgrade' or acknowledge their complete lack of customer care or service, or even provide a proper way to voice complaints.

There are several ways to contact AT&T directly. You could try calling them, or using the "Contact us" page found after logging into your account.

And really, posting here expecting ATT to fix their mistake is about as futile as trying to get my uverse to work as it did a week ago, so I'm not sure why I even bother. Misery loves company I guess.

 

I digress....

17 mins spent earlier to try to search and set up a series record for a new show starting may 29. and COULD NOT COMPLETE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When you posted this, guide data wasn't avaliable beyond 7pm CST on the 29th. If your show is scheduled to air after then you wouldn't have been able to set a recording then. Try again today, as the guide data is updated to 5/30 at 7pm.

First the new guide takes forever to load, then actually search. Next it's the new series record tab which lists whatever it feels like for a time option, which  btw isn't correct for ANY time listed for the show. So i try that just to see, or just to get it to set anything as a reminder hoping to fix it later , since that seems the new norm.... and it flakes out and gives me:

 

"Television service temporarily unavailable." OVER and OVER again.

 

This sounds like a techinical issue, espcially since it's effecting your guide. Try resetting your DVR/STB and Gateway and see if that resolves your issue. The boxes and gateway are still computers and need resetting every once in a while.

 

<snipping the rest becasue all you're doing is ranting at this point>

 

 


This is a peer-to-peer user forum. Almost everyone on here is a customer like you. People with authority over AT&T service does very little monitoring of this board. Have you tried contacting Customer Support or called them yet? If you're expecting progress by posting something on a message board you're in for a large amount of disappointment.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

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May 17, 2013 9:45:46 AM
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With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

Re: New On Demand GUI is terrible

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May 17, 2013 11:29:24 AM
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ACE - Master

Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

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May 17, 2013 11:37:36 AM
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ACE - Expert

There are times when ATT updates their on demand offerings and during that time some programs may not be available for viewing.  This is not meant as a solution for this issue, but since I have been a sub that is what has happened.  Also, that problem can show up in one region of the country and not in another.  Hopefully, this won't be an issue for you for much longer.  It is not good that this has to happen at all, but it does go away.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse update this past weekend sucks. .

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May 17, 2013 11:38:14 AM
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ACE - Guru

dhascall wrote:

Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.


Just like several buisness are ran I'm betting deadlines and upper management demands caused this to be put out earlier than it was ready to be.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

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May 17, 2013 11:57:21 AM
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Scholar
Luckily Uverse here in Georgia still has old model ondemad i hope they decide not install the new soft ware keep my fingers crossed .

Re: New On Demand GUI is terrible

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May 17, 2013 12:39:49 PM
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ACE - Master

americangame wrote:

dhascall wrote:

Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.


Just like several buisness are ran I'm betting deadlines and upper management demands caused this to be put out earlier than it was ready to be.


You are probably right BUT they have another option - test the product before installing, on willing folks.  I have beta tested protects and software for LOTS of companies.  HP would not roll out a new printer unless they beta tested it first.  In fact, they would not change the owners manual unless it was properly tested and most testers said that all is well.  AT&T should learn that testing, using willing folks should be required before rolling things out.  AT&T has used "unwitting's" for testing purposes, springing an update, on folks unknowingly.  You can't expect feedback when folks don't know that they are running a test product.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

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May 17, 2013 1:28:04 PM
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ACE - Master

Hey RC - I'm betting that the poster (third one in the thread) is referring to the new GUI for On Demand.  I have yet to get this "upgrade" but it seems like thumbs down, from most who now have it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse update this past weekend sucks. .

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May 17, 2013 1:41:36 PM
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ACE - Master

Yeah and I want my work admin staff to roll us back to XP......  Just sayin.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Please roll back my software and don't update me any more

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May 17, 2013 3:50:19 PM
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ACE - Master
Edited by dhascall on May 17, 2013 at 3:51:21 PM

Spoke too soon!  We got the update, in Indy, today.  It is more Netflix-esque and, in fact, U-Verse calls it a "new storefront."  Just a Netflix copy.  At any rate, the on-screen message mentioned the ability to switch to List View.  I did that and it seemed very peppy.  The graphic way did take longer but wasn't too bad, IMO.

 

Has the List View always been an option, since the upgrade?  It is on the Left side menu, after you go at least one down from the top menu.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

[ Edited ]
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May 17, 2013 4:13:52 PM
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ACE - Master
dhascall - Yes, the list view was always there. I guess people freak out & do not see the message.

My problem is the broken search - can not find "additional show times".
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New On Demand GUI is terrible

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May 17, 2013 4:50:59 PM
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I guess we can blame Netflix although i am a Netflix subscriber and love it .

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