Need address of president of _U-Verse

[star8527]

Hi everyone! If you look back at my older posts you will understand what I have been threw with U-verse.To make a long story short I am on my 5th install date for November 1st. U-verse was supposed to be installed Wednesday the 22nd and they once again were no show I called and some how my appointment was cancelled. At this time I am fuming I have taken another day off of work for them not to show up  and all they give me is two free months . Today I get an e-mail from u-verse confirmation for install of Nov 4th. I hit the roof I call again. The rep tells me that email must of been a mistake and the install is indeed for the 1st. I am done being nice because I always have been. I have never raised my voice or cursed and always been pleasant with them on the phone. But I am not going to take it anymore. This is no way to treat good customers. I pay my bill always on time I never raise a stink with them  butt his has been going on since Sept. So I am taking it to the big boys . Does anyone have the president of versus mailing address. I am going to write a hand written letter and tell my story and demand some action. I am tired of being walked on by ATT-UVERSE. 

Kudos! Thanks!

[randyl]

  {edited}

Message Edited by TreyW on 01-05-2010 10:01 AM

[Knightefx]

I doubt the CEO will read it even if it did get to him. Some secretary will read it and dispose of it.

[cheer]

You'd be surprised.  These things can really get attention sometimes.

Make sure the letter is polite and professional.  I'm not saying go soft or back down, but if the letter is full of ranting and raving or profanity, it will get ignored.  Also, be sure to proofread it; if it's full of spelling or grammatical errors, people will automatically discount what it says to an extent.  (Everyone does this; it's a fact of life.)

[MarkShadid]

He will have people that go thru his email, letters, etc...first, and if they think it needs an answer, they will give you a canned response of some kind, but it's not likely he will ever see it.

[morgan1112_1]

I would just give up and take my business to another company.  Their back office processes are a complete disaster based on my observations.  It's amazing they complete any orders at all.  Both installers that came to my house had to wait hours and hours for someone to finish processing parts of my order.  Even if you did get an installer out to your house, he would probably just be sitting around surfing the web on his wireless laptop waiting for the one inadequately trained schmuck they hired last week to process orders back at the central office.  Imagine one guy surrounded by 5 computer screens paid minimum wage to type orders into the computer using two fingers - errors popping up on his screen containing messages that make absolutely no sense. 

[showtime48 ACE - Master]

write the letter star, if nothing else you did your part...

[callmeox ACE - Professor]

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morgan1112 wrote:
I would just give up and take my business to another company.  Their back office processes are a complete disaster based on my observations.  It's amazing they complete any orders at all.  Both installers that came to my house had to wait hours and hours for someone to finish processing parts of my order.  Even if you did get an installer out to your house, he would probably just be sitting around surfing the web on his wireless laptop waiting for the one inadequately trained schmuck they hired last week to process orders back at the central office.  Imagine one guy surrounded by 5 computer screens paid minimum wage to type orders into the computer using two fingers - errors popping up on his screen containing messages that make absolutely no sense. 

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Bitter much? Sheez

[rickz0rz]

Yes.  WRITE THE LETTER!

As an avid reader of the Consumerist, I can tell you that EECB (executive email carpet bombs) really do wonders when resolving stuff.  Executives take their jobs _seriously_, and generally do anything they can to fix the situation for you.  Do not hesitate to write the executives (multiple times if need be) until everything is straightened out for you.

Check here: http://consumerist.com/tag/att/phone-numbers/

The 3rd post down has email information, too. 

Hope things get resolved for you.

Message Edited by rickz0rz on 10-24-2008 10:27 PM

[jimfitzgerald]

The CEO has much bigger fish to fry than one pissed customer.

[rickz0rz]

@jimfitzgerald: You'd think, but on top of daily operations of the company, they do seem to handle customer relations, if not handing it off to the proper channels that can get it done and get it done right.

[jimfitzgerald]

I think it would make more sense to contact someone at an appropriate level in the organization.  Our economy is in freefall and some CEO has time to deal with this, I don't think so.

[spd2demun ACE - Expert]

I've heard he likes to get all over stuff like this!

[visualhavoc]

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morgan1112 wrote:
I would just give up and take my business to another company.  Their back office processes are a complete disaster based on my observations.  It's amazing they complete any orders at all.  Both installers that came to my house had to wait hours and hours for someone to finish processing parts of my order.  Even if you did get an installer out to your house, he would probably just be sitting around surfing the web on his wireless laptop waiting for the one inadequately trained schmuck they hired last week to process orders back at the central office.  Imagine one guy surrounded by 5 computer screens paid minimum wage to type orders into the computer using two fingers - errors popping up on his screen containing messages that make absolutely no sense. 

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WOW is there a way to give a negative kudos????

Hope you had a happy day today.  geeeezzz

Message Edited by Visualhavoc3 on 10-25-2008 01:16 AM

[showtime48 ACE - Master]

no harm no foul...

[dannyt_1]

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morgan1112 wrote:
I would just give up and take my business to another company.  Their back office processes are a complete disaster based on my observations.  It's amazing they complete any orders at all.  Both installers that came to my house had to wait hours and hours for someone to finish processing parts of my order.  Even if you did get an installer out to your house, he would probably just be sitting around surfing the web on his wireless laptop waiting for the one inadequately trained schmuck they hired last week to process orders back at the central office.  Imagine one guy surrounded by 5 computer screens paid minimum wage to type orders into the computer using two fingers - errors popping up on his screen containing messages that make absolutely no sense. 

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Uverse is not fed from a central office. You obviously have never had ANY observations to base your opinion off of.

Never mind. Not sure why I even bothered to reply.

Message Edited by dannyt on 10-25-2008 12:27 AM

[shoe]

So what happened?

[taylor2767]

I emailed the CEO a couple of times about some of my concerns and I got phone responses both times from his executive team. You'd be suprised.

Message Edited by taylor2767 on 10-30-2008 09:16 AM

Message Edited by taylor2767 on 10-30-2008 09:16 AM

[shoe]

I know I did too and each time they fixed the problem I wonder how she made out

[bad-service1]

My u verse has been horrible. I should have known when the installation took three weeks, numerous phone calls and one big headache.

After six months of shoddy service I’m back to Cox cable.

[RCSMG ACE - Expert]

If you haven't gone back to Cox already, could you tell us what some of your problems are.  Maybe we can offer help, suggestions, or resources to get your issues resolved.

[Valeroth]

Could I get that email address? I was so excited to get UVerse and I've been utterly crushed.

[texasguy37 ACE - Expert]

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Valeroth wrote:

Could I get that email address? I was so excited to get UVerse and I've been utterly crushed.

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Send a PM to Alex who is an AT&T Community Manager on this forum.

[ATTAlexCM]

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Valeroth wrote:
Could I get that email address? I was so excited to get UVerse and I've been utterly crushed.

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Thanks texasguy37!

@Valeroth - Welcome to the Community and thank you for posting.  I'm sorry to hear about your experience.  I received your PM and replied with the information needed.

Regards,

Alex

[pamelaz]

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.