04-13-2013 03:15:32 PM
Got a voicemail from AT&T last week stating new, late, great wonderful calling features were now available with my service. Since then, none of my services have worked! The support page for u-verse voice is a total mess. What has AT&T done? Have been offered a tech at $99.00. That's not acceptable. Please advise!
04-14-2013 03:00:46 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.