Re: NBA League Pass

bubbacrewjam · ‎01-07-2012

aviewer wrote:
no1cub17 - Just looking at your first sentence - I believe if you sign up for 300 & cancel before one month the cost is prorated for the time you have it plus a five dollar fee. I guess if you said the reason you cancel is you were not satisfied they may waive both charges.

You're right. Partial months are pro-rated. If you cancel 10 days in to the month, they won't charge you the full month. However, if it's just one or two months you want the U-300 package, it may be worth your time to call and ask for a special rate.

Npanzeca · ‎01-05-2009

I'm loving NBA League Pass so far, especially since all games have been in HD. Just hoping this mean Extra Innings will come in the Spring.

[Edited to comply with Guidelines]

AmishGuy91 · ‎09-23-2008

There's a handful of games going on right now (and show up in the guide correctly) but all the League Pass channels say "No programming scheduled at this time".

AT&T is really dropping the ball here. They don't advertise they have League Pass at all. You can't even order it online. You can apparently order it on your TV but it's $199 when it should be $169. You can call to order but it's a tossup if you'll get someone who actually knows what you're talking about. and if you do they'll tell you it's $199 as well. And now I can't even watch the games.

texasguy37 · ‎05-18-2009

AmishGuy91 wrote:

There's a handful of games going on right now (and show up in the guide correctly) but all the League Pass channels say "No programming scheduled at this time".

AT&T is really dropping the ball here. They don't advertise they have League Pass at all. You can't even order it online. You can apparently order it on your TV but it's $199 when it should be $169. You can call to order but it's a tossup if you'll get someone who actually knows what you're talking about. and if you do they'll tell you it's $199 as well. And now I can't even watch the games.

The free preview ended January 8th. Do you subscribe to the NBA League Pass package?

AmishGuy91 · ‎09-23-2008

texasguy37 wrote:
AmishGuy91 wrote:

There's a handful of games going on right now (and show up in the guide correctly) but all the League Pass channels say "No programming scheduled at this time".

AT&T is really dropping the ball here. They don't advertise they have League Pass at all. You can't even order it online. You can apparently order it on your TV but it's $199 when it should be $169. You can call to order but it's a tossup if you'll get someone who actually knows what you're talking about. and if you do they'll tell you it's $199 as well. And now I can't even watch the games.
The free preview ended January 8th. Do you subscribe to the NBA League Pass package?

Yes and it shows up in my account summary online. If I wasn't subscribe I assume i would get a message saying I'm not subscribed to the channel, which is what the channel showed before the season/free preview started.

jamllew · ‎06-15-2010

I'm in the same position and am also waiting for the broadband activation to come through. Very disappointing.

texasguy37 · ‎05-18-2009

AmishGuy91 wrote:

Yes and it shows up in my account summary online. If I wasn't subscribe I assume i would get a message saying I'm not subscribed to the channel, which is what the channel showed before the season/free preview started.

I'm confused. I do not subscribe to NBA League Pass. When I tune to channels 2105 - 2114, I see the message "You are not subscribed to this channel. To subscribe go to Account Manager on channel 9910".

If you are not subscribed to NBA Leage Pass and you do not see that message OR if you are subscribed to NBA League Pass and you cannot watch the games on those channels, reboot your U-verse DVR or STB.

AmishGuy91 · ‎09-23-2008

texasguy37 wrote:
AmishGuy91 wrote:
Yes and it shows up in my account summary online. If I wasn't subscribe I assume i would get a message saying I'm not subscribed to the channel, which is what the channel showed before the season/free preview started.
I'm confused. I do not subscribe to NBA League Pass. When I tune to channels 2105 - 2114, I see the message "You are not subscribed to this channel. To subscribe go to Account Manager on channel 9910".

If you are not subscribed to NBA Leage Pass and you do not see that message OR if you are subscribed to NBA League Pass and you cannot watch the games on those channels, reboot your U-verse DVR or STB.

What are you confused about? I am subscribed to NBA League Pass. There are NBA games currently on. When I go to channels 2105-2114 they all say "No programming at this time". They are not transmitting the games like they should.

texasguy37 · ‎05-18-2009

As I said, reboot your U-verse DVR or STB. What you see is not what I see.

jamllew · ‎06-15-2010

I've rebooted and now I'm getting a message saying that I'm not subscribed! Before the reboot I had the message about no games being scheduled. To be clear, I am a subscriber.

texasguy37 · ‎05-18-2009

jamllew wrote:

I've rebooted and now I'm getting a message saying that I'm not subscribed! Before the reboot I had the message about no games being scheduled. To be clear, I am a subscriber.

If you are subscribed but it shows that you are not subscribed, call Technical Support.

jamllew · ‎06-15-2010

Been on hold for 20 minutes! Thanks though

AmishGuy91 · ‎09-23-2008

texasguy37 wrote:
As I said, reboot your U-verse DVR or STB. What you see is not what I see.

If I am subscribed and you are not, we will see different messages.

I did reboot my DVR and it now says I am not subscribed on all League Pass channels so I went into chat support. He confirmed that I am subscribed to League Pass, but told me this:

I have checked my system and see that there are some temporary issues with the NBA League Pass. The programming should be available shortly. However, I would request you to contact our customer service team if this is not available.

Sounds like more lip service.

AmishGuy91 · ‎09-23-2008

Was anyone that is subscribed to League Pass able to watch the games last night? I was traveling so I couldn't check the channels.

texasguy37 · ‎05-18-2009

AmishGuy91 wrote:

If I am subscribed and you are not, we will see different messages.

I did reboot my DVR and it now says I am not subscribed on all League Pass channels so I went into chat support. He confirmed that I am subscribed to League Pass, but told me this:

I have checked my system and see that there are some temporary issues with the NBA League Pass. The programming should be available shortly. However, I would request you to contact our customer service team if this is not available.

Sounds like more lip service.

So you actually did see something different after you followed the suggestion to reboot?

jamllew · ‎06-15-2010

Last night there were no problems - at least with the early games.

AmishGuy91 · ‎09-23-2008

texasguy37 wrote:
AmishGuy91 wrote:
If I am subscribed and you are not, we will see different messages.
I did reboot my DVR and it now says I am not subscribed on all League Pass channels so I went into chat support. He confirmed that I am subscribed to League Pass, but told me this:

I have checked my system and see that there are some temporary issues with the NBA League Pass. The programming should be available shortly. However, I would request you to contact our customer service team if this is not available.

Sounds like more lip service.
So you actually did see something different after you followed the suggestion to reboot?

Yes, before reboot all the channels said "No programming is available at this time." After the reboot, all channels now say I am not subscribed.

no1cub17 · ‎09-08-2009

Ugh - isn't working for me as well. Haven't tried to reset or anything yet though. For some reason LP Broadband is - and I hadn't even gone through that process yet. Figure that one out!

dskillzhtown · ‎01-05-2012

I wish I had come here first. My League Pass isn't working either. Was told to reboot my boxes, then was told to re-order league pass using channel 9910. That didn't work either.

Now I come here and find out that there are problems with LP tonight. This board is usually better than customer service.

AmishGuy91 · ‎09-23-2008

Rebooted my DVR again and now I get all the games.

adunnaway · ‎12-27-2011

Everyone,

I am subscibed to LP & experienced an outage last night like everyone else. I spoke with 2nd tier Tech Support and she told me there's a nationwide League Pass outage. They were currently working on the issue and there was no ETA on the problem being fixed.

adunnaway · ‎12-27-2011

I also rebooted & it didn't address the issue.

caboy · ‎01-10-2012

I was on the phone on hold for 1 hr. Then someone finally got on the line to tell me that LP was out. Horrible service! Try rebooting - by also taking power cord out for at least 15 seconds. Mine works now.

Nalod · ‎11-30-2011

Signed up for mine the "My account" channel with no problems.

Was not watching last nite so can't comment on outage.

Very happy with service. All games I have seen are in HD!

Time Warner last season was only 2 league pass games per nite. Maybe they have expanded this season.

I follow a team out of town so it was a crap shoot if it go the HD goodness.

I have yet to look at a nite where all channels are being used at once so I don't know the HD limits.

So far very happy with the service. I was expecting far less.

DJDJJ · ‎01-12-2012

Has anyone gotten the Broadband activation to work? When I called to subscribe to LP (3 times before it working) I didn't want to press my luck since they had no idea what I was talking about with the Broadband. My online account just shows LP with an asteric next to it but doesn't show a charge. Will they accept that to activate since the normal activation doesn't work?

em5585 · ‎12-22-2011

No luck with the broadband yet for me. Still have not received a bill with LP showing anywhere. Our TV version does work at least. I heard if you fax that info over with it on your bill they will activate it within a few days (going through nba.com).

dskillzhtown · ‎01-05-2012

I would try to fax in a print out of what you have. Ideally the information should flow to the nba from ATT, then it will work as advertised. But obviously that isn't working at the moment so the fax option is our only bet at the moment. I agree with ATT cust service with no clue about broadband NBA access. They thought I meant Uverse internet service.

AmishGuy91 · ‎09-23-2008

DJDJJ wrote:
Has anyone gotten the Broadband activation to work? When I called to subscribe to LP (3 times before it working) I didn't want to press my luck since they had no idea what I was talking about with the Broadband. My online account just shows LP with an asteric next to it but doesn't show a charge. Will they accept that to activate since the normal activation doesn't work?

Yes. I opened a ticket on NBA.com and included a screenshot of the Uverse website where it shows League Pass with the asterik. I aslo gave them my Uverse account number. Three days later they activated my broadband.

jbdet313 · ‎09-23-2011

Went Googling (specifically for Comcast problems, as they're the biggest provider and would naturally have some sort of problems from their customers) and didn't find any.

DirecTV's site tells customers with broadband access problems to contact NBA directly. (Link has e-mail address on the page.) Sounds like problems should be laid at the feet of the NBA.

caboy · ‎01-10-2012

Pissssssed beyond words!!!!! I recorded a Bulls, Miami & another game from LP on my DVR. DVR stopped recording the last 2-5mins of the games - message said DVR didn't have space & I had plenty of space!!!!! Crap of a service!!!!! I have had Uverse for less than 2 wks & I have been on the phone w/ tech & customer service nearly everyday!!