11-18-2012 09:27:03 AM
Hi, I'm hoping to find some advice for my internet connection problems.
I moved in August and had Uverse Internet installed - and I've been having a lot of issues where my modem loses the DSL signal. I've phoned support and have had several techs out to the house but no one has found any problems. They all say the signal is strong and that they aren't seeing any errors. One of the techs switched out the Uverse modem for a new one, and the tech that came this week did all new wiring in the house. The standard phone CS advice of rebooting the computer/modem does nothing to help with the connection issue.
I mostly notice it happening in the late evening. The internet will be fine for the early part of the evening as I game and stream video. Then, around 11, the broadband light will start blinking and the service will be interrupted for a couple seconds. This will happen randomly for maybe a half hour. Then the broadband light will go to a blinking red and there's no internet connection for 1 or more hours. Eventually the light will just pop back to green and the internet connection is back up.
It usually lasts only a few hours, though I have had a couple times where it goes out in the evening and doesn't come back up until the next afternoon.
It's extremely frustrating. I had ATT DSL for years and never had any issues. This summer I moved to a new place 2 miles west of the old one and hoped to just switch my service to the new place, but was told I had to get Uverse. And it's been such a hassle with the continual issues and calling support.
11-18-2012 09:38:08 AM
Your bitloading graph and error table show that there is intermittent line interference. You can possibly look for and eliminate these sources of interference. Possible sources include:
* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station
Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.
Especially since the interference and service interruptions seem to be time-based, I would look at devices that might turn on at the time that you experience the service interruptions. e.g. street lights, etc.
11-18-2012 04:14:16 PM
Thanks very much for the reply.
I don't think it's quite regular enough to be something like street lights - it doesn't happen every evening and while I said it happens around 11, that's more of an average - sometimes the DSL goes out at 9, other times it lasts until 1 or 2 am.
I live in a Chicago suburb, so there's definitely power lines and other things around.
I can get in an electrician to look at my electrial, but I don't know what I can do about the other items on your list.