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Visitor

Posts: 32

Registered: ‎03-23-2010

Max Turbo availability

‎04-10-2012 01:45:44 PM

We have Uverse Fiber to the house and a technician that came to install said we should be able to get Max Turbo service no problem.
When I called customer service in the phone, they said it wasn't available, but couldn't say why.

What is going on?

ACE - Champion

Posts: 14,801

Topics: 1,750

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: Max Turbo availability

‎04-10-2012 01:48:08 PM

If you have FTTP (Fiber to the Premises) as opposed to FTTN (Fiber to the Node), the Max Turbo internet service would not be available at this time.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 32

Registered: ‎03-23-2010

Re: Max Turbo with FTTP?

‎04-10-2012 01:50:40 PM

What is 32/5 and 24/3? What drives availability?
Why is FTTP different?

ACE - Wizard

Posts: 3,007

Topics: 111

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Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Max Turbo availability

‎04-10-2012 01:51:16 PM

I had been under the impression this restriction had been lifted. However, I can't find any substantiation to that.

Apparently, no, FTTP customers still cannot get Max Turbo. Bummer.

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Visitor

Posts: 32

Registered: ‎03-23-2010

Re: Max Turbo availability

‎04-10-2012 02:04:43 PM

Thanks Tex. say reason please.

ACE - Wizard

Posts: 3,007

Topics: 111

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Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Max Turbo availability

‎04-10-2012 02:13:25 PM

The reason, as I understand it, was that when the FTTP setup was designed, the FTTP profile was better than the original best FTTN profile of 25/2.

Later, AT&T came up with the enhanced 32/5 FTTN profile, which allowed enough free overhead for the 24/3 HSI service. However, the FTTP profile is apparetly inferior and not able to handle 24/3 HSI. It has been this way for at least a couple of years now.

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Visitor

Posts: 32

Registered: ‎03-23-2010

Re: Max Turbo availability

‎04-10-2012 02:18:24 PM

Thanks Jeffer.
Someone mentioned in a previous post about changes that would be required at the ATT backend for FTTP to get MaxTurbo. Any idea what that might be and if it is something in the works anywhere?

ACE - Champion

Posts: 14,801

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Registered: ‎05-18-2009

Re: Max Turbo availability

‎04-10-2012 02:30:57 PM

JefferMC wrote:

I had been under the impression this restriction had been lifted. However, I can't find any substantiation to that.

Apparently, no, FTTP customers still cannot get Max Turbo. Bummer.

The restriction is still there. It is a hardware issue with the FTTP implementation. It will require an infrastructure update in order to allow sufficient bandwidth for FTTP installs. The current bandwidth limitation for FTTP is 30 mpbs. The Max Turbo internet requires the 32 mpbs profile.

There is a long discussion on this topic on the dslreports.com forum.

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Visitor

Posts: 32

Registered: ‎03-23-2010

Re: Max Turbo availability

‎09-30-2012 06:34:02 PM

Update:

Looking at my Uverse statement, I now have Max Turbo. Didnt do anything, just happened.

This is an FTTP home.

Visitor

Posts: 32

Registered: ‎03-23-2010

Re: Max Turbo availability

‎09-30-2012 06:41:45 PM

download speedtests average about 16Mbps with Turbo.

Not too hot.

ACE - Wizard

Posts: 3,007

Topics: 111

Kudos: 244

Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Max Turbo availability

‎10-01-2012 09:53:33 AM

I would be concerned that you're getting billed for something that they cannot provide.

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