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Contributor

Posts: 1

Registered: ‎01-28-2013

Internet Connection

‎01-28-2013 04:36:34 AM

We have ATT uverse internet, but for some reason everyday sense we've got the service at 5:30 our internet
services is disconnected and at 7:30 every morning services are restored. Why is this?

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ACE - Professor

Posts: 2,816

Registered: ‎06-23-2010

My Device: iPhone 4

Re: Internet Connection

‎01-29-2013 08:14:42 AM

Someone maybe is pulling the plug. What modem/gateway do you have? Also try plugging it into a different outlet.

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ACE - Expert

Posts: 22,593

Topics: 1,283

Kudos: 297

Solutions: 43

Registered: ‎12-10-2007

Re: Internet Connection

‎01-29-2013 04:06:37 PM

There are a couple things you can do. First unplug the ac cable from the RG for 30 seconds and tehn reconnect it. If the problem continues contact TS using the phone number in my signature. Let the CSR know what is going on with your service and ask them to run a test for errors. When they see them request a tech be sent out to check your installation.

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ACE - Professor

Posts: 3,053

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Kudos: 244

Solutions: 47

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Internet Connection

‎01-30-2013 06:52:01 AM

There could be other sources of inside or outside interference. Is there some piece of equipment (treadmill, furnace, etc.) that comes on inside your house during this interval?

It could be something on the wiring outside your house... condensation on the lines during the coldest part of the night.

Do you have an 2WIRE 3600 or some other model Residential Gateway (RG, often called the modem)?

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Professor

Posts: 1,254

Registered: ‎08-16-2008

Re: Internet Connection

‎01-30-2013 08:30:41 AM

Are you disconnecting or otherwise turning off any of the equipment associated with your account (Gateway, STB, DVR ...)?

Possible that it's on a timer used for turning lights on / off?

The RG must be left on, it channels all of the services (TV, Phone, Internet).

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