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Posted Jan 31, 2013
9:20:46 AM
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How to use "Windows Fax and Scan" w/ U-verse?
Edited by Gyrobob on Jan 31, 2013 at 9:21:31 AM

How do I set up the desktop PC (using the "Windows Fax and Scan" software in Windows 7) to send and receive faxes when I am using U-verse for TV/phone/internet?

Up until U-verse was installed, the Windows Fax and Scan software worked great by using the modem in the computer hooked up to the standard phone line.  Now there is no phone line going to the computer.

How can I use the computer to send faxes now that I have converted to U-verse for TV/phone/internet?

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Jan 31, 2013 9:31:46 AM
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ACE - Master
Gyrobob - Try plugging the phone connection on the computer in to the phone connection on the RG. If that works you want to distribute the dial tone from that phone connection on on the RG to all your phones & the computer modem.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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How to use "Windows Fax and Scan" w/ U-verse?

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Jan 31, 2013 9:31:46 AM
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ACE - Master
Gyrobob - Try plugging the phone connection on the computer in to the phone connection on the RG. If that works you want to distribute the dial tone from that phone connection on on the RG to all your phones & the computer modem.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 6, 2013 6:23:29 PM
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Hi, thank you in advance for taking the time to read this. I appreciate your help.

 

I want to send and receive faxes using my computer. I just installed u-verse and have two  u-verse lines and one 2Wire 802 (model 3801 HGV). I am not sure whether there is a missing connection (e.g., from computer to RG).

 

My equipment is as follows:

 

U-Verse 2Wire 802 (model 3801 HGV)

 

HP Pavilions' a1700n w/ built in PCI Soft Data Fax Modem with Smart CP (56K/3/2009 latest driver installed)

 

Windows 7 Fax and Scan

 

Thank you!

 

All the best,

 

Ruben

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Oct 6, 2013 6:39:52 PM
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rafa1 - You should have two cables connected between the 3801 and the computer - A cat5 cable from one of four network jacks on the 3801 to the network jack on the computer and tel cord with rj-11 connectors between the tel 1&2 on the 3801 to the 56k modem in the computer.

THe fax software uses the tel modem to process fax over line 1. If you want to use line 2, you need a cable that reverses line 1 & 2 on the rel cord.

You probably want more tel connections. Get a two line splitter to split the two lines. then line two will be in primary (first) position to the fax modem. PLug line 1 into the wall to feed the rest of the house. Post if you need more or have more description.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 8, 2013 5:12:58 PM
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Hi rafa1,

 

Just wanted to check in on you and see if you were able to get your Windows Fax to work. The information aviewer should have got it up and running, but let us know if you are having any further issues and what errors you are getting, and we will be glad to help.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 23, 2014 3:02:49 PM
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Hi Gryobob,

 

Just checking up on your post. If you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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