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We had U-verse installed yesterday -- TV, Phone, Internet. It all went perfectly, except we lost our phone number. Before U-verse, we had service from ATT (used to be SBC), with DSL added. I signed up by web, and the web site would not allow me to retain my number. No problem: I called ATT and the tech said I had placed a lock on the number, and she would fix it. Yesterday the service guy said number was being changed. Called ATT again, and the tech said no problem, number would be restored after the install. We got a new number after the install. Yesterday spent 3 hours on the phone and did a chat session. Claim is I need to do a manual install of something -- maybe have to change a cable and call another ATT number. How can this be? I have an uncomfortable feeling I am about to do a manual install of U-verse phone, even tho it is already installed. Aren't numbers changed at central, and not at my telco box? Can anyone direct me to a better way?
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Thank you for your quick reply. If any of those agents had told me I would have to wait 10 days, that would have satisfied me, and I would have waited, instead of beating on the help lines for hours. At any rate, I am satisfied, and will wait for the self-install kit on Tuesday, even though none of the agents told me the name of this kit. Yes, I should have asked myself. Instead I kept asking what was its purpose (and no one could tell me). So, on Tuesday, I will find out about this self-install; and then maybe wait a few more days for the previous number. Again, thank you for your very informative and quick reply.
Success!. My phone number was restored the morning of the 11th. The kit came on the 12th, with a note that my number would be restored on the 12th. It wasn't a BBU; it was instructions on how to connect my phone lines to U-verse, and it had a Y connector, in case I needed it. Since my phone had been working perfectly on VOIP since the initial installation, the kit was unneeded, but I got it for free anyway, with all the discounts. Maybe this was the tech's way of getting a recalcitrant system to do its job. Maybe something else. Bottom line, all is working perfectly. Thank you for all your help.
I clicked on "Me Too", but meant I have a similar situation......I'm new and didn't realize "Me Too" meant the answer helped me too. Anyway, I called AT&T today to switch my VoiP to a landline. After being passed around a few times, someone finally said they could help me. We spent about 20 minutes setting up the process, then I was told I would receive a new phone number. We have had this phone number for over 50 years and do not want a new phone number. All of our family and friends have this number. I was told it was not possible to go from VoiP to a landline and keep our same phone number. That does not sound right to me. I could call a cable company and get phone service through them, and I know I would keep my same number.....just as I did almost 5 years ago when I switched from cable to AT&T Uverse. Has anyone encountered this and found a way to keep your old phone number?
Thanks, aviewer. I will put this info in my file. We've decided to upgrade our phone equipment and stay with VOIP. This system has a battery backup and it also has the ability to cut the static from the line. I don't have the static problem often, so hopefully my wife will find this solution workable.
My number was also changed. I have had the biggest run around for 2 days. Customer support is failing. They act like I don't know what I am talking about. I just want the same number I have had for 37 years back. I was not told that my number would change. Att needs to fix this problem. .
I'm sorry you're having some issues with your number. We can help you with that. Please send us a private message by clicking here and one of our specialists will be happy to assist. Please include your name, phone number, account number and the best time you can be reached.
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