03-20-2013 07:45:40 PM
THE PROBLEM STARTED EARLY FEBRUARY WHEN I NOTICED THAT THE INTERNET CONNECTION WAS SLOW. I CALLED TECHNICAL SUPPORT AND THEY ASKED ME TO DO A SPEEDTEST ON LINE AND I FOUND OUT THAT MY DOWNLOAD SPEED WAS ONLY 1.6 MBPS WHICH IS SUPPOSE TO BE 18MBPS. SO WHAT THEY DID WAS THEY SENT A TECHNICIAN THE FOLLOWING DAY TO CHECK THE CABLES OUTSIDE OF MY HOUSE JUST TO MAKE SURE THAT EVERYTHING IS WORKING. THAT DAY PASSED AND THE ONLY THING I GOT FROM THEM WAS A TEXT MESSAGE STATING THAT THE APPOINTMENT WAS COMPLETED. I WENT ON MY USUAL INTERNET SURFING THAT NIGHT AND THERE WAS A CHANGE IN SPEED BUT THAT WAS JUST ONLY GOOD FOR 2 DAYS. I CALLED THEM AGAIN AND TOLD THEM THE SAME PROBLEM AND THEY SENT ANOTHER TECHNICIAN. THE REPRESENTATIVE EVEN MENTIONED THAT THIS IS NOT SUPPOSE TO BE HAPPENING AND IT HAS TO BE CORRECTED. THIS TIME THE GUY HAD TO COME INTO THE HOUSE AND ACTUALLY CHECKED THE GATEWAY AND HE SAID THAT IT WAS THE GATEWAY THAT'S CAUSING THE PROBLEM. HE CHANGED THE EQUIPMENT AND IT WAS OKAY FOR ABOUT A WEEK OR SO THEN I STARTED NOTICING THE SPEED TO SLOW DOWN AGAIN. BY THE WAY, THE GUY ALSO SAID THAT THERE WAS AN OUTAGE OF SERVICE DURING THE FIRST TIME I NOTICED THE PROBLEM BUT APPARENTLY AT&T WON'T ADMIT IT SINCE THE COMPANY DOESN'T WANT TO GIVE DISCOUNT TO THEIR CUSTOMERS. ANYWAY, I WOULD USUALLY NOTICE THE PROBLEM AT NIGHT WHEN I'M THE ONLY ONE USING THE COMPUTER SINCE I AM AWARE THAT IF THERE'S TOO MANY COMPUTERS USING THE INTERNET OF COURSE IT WILL BE SLOW. I DID ANOTHER SPEEDTEST AND THE READING THAT REGISTERED WAS 0.6 TO 0.7MBPS. I WAS MAD BECAUSE I WAS DOWNLOADING MY "WALKING DEAD" AT THAT TIME AND I CAN'T WATCH IT RIGHT AWAY. I CALLED THEM AGAIN FOR THE THIRD TIME IN A SPAN OF NOT EVEN A MONTH AND OF COURSE I HAD TO HEAR THE SAME EMPTY PROMISES AGAIN. THEY SET UP ANOTHER APPOINTMENT WHICH IS TODAY, MARCH 20, 2013 AT 8 AM TO 12 NOON. I HAD TO SAY "NO" TO MY SUPERVISOR TO WORK OVERTIME (THEY HAD TO PAY ME TIME AND A HALF IF I AGREED), CUT MY SLEEP SHORT JUST TO ACCOMMODATE THE SAID TECHNICIAN THAT IN SHORT DIDN'T SHOW UP. I CALLED THEM TO INQUIRE WHAT HAPPENED AND THEY SAID THE APPOINTMENT WAS CANCELLED AND IT WAS THEIR SYSTEM ERROR! CAN YOU BELIEVE THAT! I DIDN'T GET A CALL FROM THEM AND IF I DIDN'T MAKE AN EFFORT TO CALL THEM I COULD BE WAITING FOREVER AND NO ONE WOULD COME. ISN'T THIS VERY INFURIATING?! I HAD TO SPEAK TO SUPERVISOR AND MANAGER AND GUESS WHAT I GOT? NOTHING!!! TO MAKE IT WORST, THEY SET UP AN APPOINTMENT FOR ME TOMORROW MARCH 21, 2013 WITHOUT ASKING ME IF I'M AVAILABLE ON THE SAID DATE. IT'S UNBELIEVABLE HOW THEY ALWAYS SAY "AT YOUR CONVENIENCE" WHEN IN FACT MAYBE THEY SHOULD START SAYING "AT OUR CONVENIENCE"(AT&T). THE SUPERVISOR TOLD ME THAT HE WILL CALL ME BACK AFTER 20 MINS BUT CALLED ME AFTER AN HOUR. WHILE I'M DOING THIS, I'M STILL WAITING FOR ANOTHER CALL FROM THEM TO INFORM ME IF THEY CAN STILL SEND A TECHNICIAN. WOW!!! I KNOW FOR A FACT THAT IT WON'T HAPPEN ANYMORE, AT 7PM? ARE THEY KIDDING ME? I GOT TO GIVE IT TO AT&T, THEY TRAINED THEIR PEOPLE WELL NOT TO SATISFY BUT TO LIE TO THEIR CUSTOMERS! IN THE END, WHAT I GOT IS $50 WHICH WILL BE CREDITED TO MY ACCOUNT AND WILL BE REFLECTED THE NEXT BILLING CYCLE. THIS IS NOT EVEN MY 1 HOUR SALARY! I'M PUTTING THIS OUT HERE FOR THOSE CUSTOMERS WHO ARE EXPERIENCING PROBLEM WITH THEIR INTERNET CONNECTION, YOU CAN CHECK YOUR INTERNET SPEED ON LINE BY GOING TO SPEEDTEST.NET OR ANY APP AND SEE IF YOU'RE REALLY GETTING THE SERVICE THAT YOU'RE PAYING FOR. THIS WEEKEND I'LL LOOK FOR ANOTHER INTERNET PROVIDER AND I'LL HAVE THEIR SERVICES CUT OFF. I'M A GOOD PAYING CUSTOMER AND I'M SURE THERE'S A LOT MORE OUT THERE LIKE ME, NEVER MISSED A DUE DATE BUT GETTING A VERY BAD SERVICE. REST ASSURED AT&T THAT I WON'T RECOMMEND YOUR SERVICES TO ANY PERSON EITHER CLOSE TO ME OR TO SOMEONE WHO WOULD ASK ME ABOUT YOUR COMPANY. HERE GOES ANOTHER UNHAPPY CUSTOMER SAYING "PEACE OUT!"
03-21-2013 04:05:38 AM
First of all may I suggest that if you want your post read in order to get assistance, please don't use all caps (screaming), and please use paragraphs within your post to make it easier to read. I currently will not read something like you posted as I can tell I will lose interest after probably the first sentence.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
03-21-2013 05:38:36 AM - last edited on 03-21-2013 08:39:17 AM by jamileh
Ignore the "you didn't ask properly" post. You've already done that, and said so in your post. It didn't help after the first attempt should have been enough, then you had to keep going and going, and now you're rightfully mad.
An entire wall of all caps about bad 18mb service with numer examples showing it running at basic DSL speed - somebody having that happen to them for months, who paid for 18mb in the first place and had it working properly, has enough internet use under their belt to be motivated to the appropriate levels of wrath on the service-specific message board.
03-21-2013 05:44:03 AM - last edited on 03-21-2013 08:40:07 AM by jamileh
Lastly, if you have computer use or really any use in your house that can bog down 18mb, then you got it because you new you needed it. You also know when it's tanking past the point where anybody who has shown up previously is going to fix it. <CM Edit>
03-21-2013 08:44:30 AM
I'm very sorry that you've had such a difficult time with your service. I definitely understand how frustrated you are right now.
I'd like to have a member of my team contact you directly so we can get this resolved for you.
Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you?
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