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Employee

Posts: 171

Registered: ‎08-16-2011

My Device: Megaphone

Disappearing Channels

‎12-25-2012 07:36:01 PM

Hi all,

I'm new to Uverse, I've had it for a few weeks now... however a few channels like DIY Network and a few other keep going missing from the guide and I'm not able to navigate to them manually. Sometimes they're there, sometimes they're not.

I've tried power-cycling, but no luck yet.

Anyone know what's going on?

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

ACE - Geek

Posts: 10,227

Topics: 1,003

Kudos: 158

Solutions: 48

Registered: ‎07-15-2008

Re: Disappearing Channels

‎12-25-2012 10:57:21 PM

Sounds like you might have a defective unit, call TS and report what has been happening, since you already hard rebooted it.

The channels should not be appearing/disappearing intermittently like that.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Guru

Posts: 5,023

Registered: ‎02-08-2010

My Device: VZW Motorola RAZR M

Re: Disappearing Channels

‎12-26-2012 05:35:06 AM

Did you try rebooting the RG?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Award for Community Excellence (A.C.E.) achiever for 2012*

Employee

Posts: 171

Registered: ‎08-16-2011

My Device: Megaphone

Re: Disappearing Channels

‎12-26-2012 08:47:15 AM

I restarted the RG and the receiver... after a few restarts, the channels magically reappeared. yay magic.

Click here to message AT&T Customer Care
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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

ACE - Wizard

Posts: 2,492

Registered: ‎12-09-2007

Re: Disappearing Channels

‎12-26-2012 09:07:38 AM

When in doubt, reboot.

Award for Community Excellence (A.C.E.) achiever for 2012*

Employee

Posts: 171

Registered: ‎08-16-2011

My Device: Megaphone

Re: Disappearing Channels

‎12-26-2012 02:15:43 PM

So true. Thanks guys!

Cheers.

Click here to message AT&T Customer Care
--
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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