02-09-2012 05:41:02 PM
I havent had a uverse account for years and I still have the email account.
I have tried calling both at&t and yahoo but only at&t said they could delete the account but it still never happened.
My email is now spamming all of my friends with spam this account needs to be deleted NOW.
02-09-2012 06:33:33 PM
It means your password has been hacked. Change the password on the account.
02-10-2012 11:49:32 AM
03-02-2012 10:57:40 AM
I also have run into the exact same situation and trying to DELETE/DROP/TERMINATE the bellsouth email account.
Attempt 1: I chatted with 3 different ATT groups and nobody can help.
Attempt 2: Tried to terminate the Yahoo! email account as instructed in http://help.yahoo.com/l/us/yahoo/mail/yahoomail/ac
Attempt 3: Called the ATT support number 1-877-SBC-DSL5. All I can do is talking to machine. Could not talk to a real person. No available voice prompt to choose from to resolve the issue at hand.
Attemp 4: Typed in my simple request in the service survey from ATT for my Attempt 1. Nothing happened.
Attemp 5: Got on this forums and found this thread.(Thanks ping1337) and found the answer from texasguy37 - Good Luck ????
Anyone can help? Anyone has the same problem? I could not believe ATT service is so incompetent.
02-04-2013 08:22:58 AM - edited 02-04-2013 08:31:24 AM
Seems like you guys have been having some trouble. If you have an OPR account (open portal account) meaning you don't have active DSL or U-verse service, then you can sign in with your email&password to att.com/olam. Click on Profile then I believe User Info (if not try Account Info or Manage Accounts). There should be a link to de-activate your e-mail.
To do this method, the email must be a primary ID. If it is a sub account, you have to log in with the primary ID then Profile->Manage Sub accounts to de-activate it.
Stop trying to call in for help if you don't pay for the service. Just like most businesses, if you want support, you atleast need to be paying for the service.
If you need further help, please provide Screenshots of your Account manager for User Info, Account info, and Manage Sub Accounts (with any personal info blacked out). The option to de-activate a primary ID is only available for an email not associated with an active account so is difficult to replicate without cancelling my service or having T2 rip off my primary ID.