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Posted Jan 8, 2012
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Default to Favorites when pressing Guide button?

Is there a way to default to the user Favorites when pressing the Guide button instead of showing the gazillion channels in the lineup?

 

The Enter(Zoom) button is a good shortcut alternative to pressing the Menu button and then browsing to the Favorites, but the browser to go to whichever was last selected and used.  If I can't make it default to the Favorites then it should at least go to the Favorites if that is what I used last so the next time I press the Guide button it should go to the Favorites.

 

Maybe the Hide Channels is another way to do this, but then I have to go through the gazillion channels in the lineup (which lists everything, not just my subscription channels) and click to remove them.  So in essence through Hide Channels the Guide mirrors my Favorites?

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Apr 19, 2014 5:59:43 PM
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Brangusman - Once upon a time, the ENTER button menu used to be able to bring up the favorites guide. But, the rollout that added multiple favorites broke it. No matter, it was not one button access.

To access the favorites guide - MENU - 2 down arrow - OK.

Use the ENTER button menu to add or delete channels from a favorites guide, while viewing a channel.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Default to Favorites when pressing Guide button?

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Jan 8, 2012 7:58:44 PM
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clmoore3rd wrote:

 

Is there a way to default to the user Favorites when pressing the Guide button instead of showing the gazillion channels in the lineup?

 

The Enter(Zoom) button is a good shortcut alternative to pressing the Menu button and then browsing to the Favorites, but the browser to go to whichever was last selected and used.  If I can't make it default to the Favorites then it should at least go to the Favorites if that is what I used last so the next time I press the Guide button it should go to the Favorites.

 

Maybe the Hide Channels is another way to do this, but then I have to go through the gazillion channels in the lineup (which lists everything, not just my subscription channels) and click to remove them.  So in essence through Hide Channels the Guide mirrors my Favorites?


You can use the hide channel option to only see certain channels when you press the Guide button.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Default to Favorites when pressing Guide button?

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May 22, 2013 6:50:36 PM
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Ok.  Favorites is something I and I would think others use frequently...soooooooo...why does att code their remotes to be click happy....3, 4, 5 clicks to get to favorites...toooooo many click att.

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Jun 20, 2013 6:24:26 PM
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Edited by CastleLyons on Jun 20, 2013 at 6:35:13 PM

This is a rather inconvenient solution, texasguy. In fact, the originator of the question brought that very issue up, saying that in order to hide channels we have to muddle our way through a gazillion channels, since the Guide shows ALL channels, not just the ones we have subscribed to.

 

What's the point in having a Favorites list if you have to jump through hoops to get to it? As I said, this is an inconvenient process and quite frustrating. And why make us have to spend an hour or more to "hide" channels as we wade through a gazillion channels that we don't even get?

 

I just switched from DirecTV to Uverse a couple days ago, and I realize that it'll take awhile to get used to the changes, but there are some things about DirecTV I really liked. As in, being able to put a favorites list as the default, and the very handy Quick Guide that brings up our 9 most-watched channels for quick switching. If DirecTV truly is a sister company to Uverse, as the salesman told us, why can't AT&T copy those features?

 

I consider the Favorites issue a HUGE inconvenience, and I'm not sure yet whether Uverse's benefits will outweight the inconveniences. At least I have 30 days to cancel if I want. Believe me, the Favorites issue could become a deal-breaker. I mean, really AT&T? Why the heck did you give us a Favorites option if it's a pain in the neck to use? Can anyone on this forum tell me that they actually use the Favorites list?

Re: Default to Favorites when pressing Guide button?

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Jun 20, 2013 6:39:07 PM
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Here's an idea: The remote has those colored A B C buttons that seem to no longer have a function. Why not use one to bring up the Favorites menu and one to bring up a Quick Guide (like DirecTV has)?

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Jun 21, 2013 5:41:47 AM
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CastleLyons - Re: Can anyone on this forum tell me that they actually use the Favorites list?

Yes, I use it. Initially, I did not because of the "too many clicks to access" problem & I seemed to only need to navigate short amounts of the full guide & I will not use the hide process (cannot bring myself to call it a feature). Got used to it. It is only three clicks & it does work. Poor IR kept me from making the three clicks one button on my Logitech Harmony remote.

Using the colored buttons for favorites is a good idea. Anything to get one button. It is probably the easiest way to get there.

A more robust and elegant solution is a two step process. A setup step under options that determines all future trigger steps & a trigger step - one button access while watching.

Setup possibilities inlude full, shortcuts, favorites applied to guide button and chan/up down or different ones to different colored buttons.

Favorites and multi-view selection need to be allowed/selected as same or different.

The futuristic method would be a menu pullout from the screen edge activated by a wireless mouse. It would be more movement & clicks on the mouse, but only requires one generic kind of movement and click as opposed to finding specific buttons on a separate remote - Selections are easily seen on the TV screen. Since, everything is software driven & no IR it is easily changed to maximize efficiency & works every time.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Default to Favorites when pressing Guide button?

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Jun 21, 2013 7:55:35 AM
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CastleLyons wrote:

Here's an idea: The remote has those colored A B C buttons that seem to no longer have a function. Why not use one to bring up the Favorites menu and one to bring up a Quick Guide (like DirecTV has)?


 

Why not? I don't think those A,B,C buttons were EVER used! Use one for "favorites" and another for "closed caption" and make a lot of people happy.

 

With Microsoft selling the software the boxes run on, (or something like that) maybe we'll see major changes and improvements in the next year or so. Who knows.

 

Hiding channels takes about five or six minutes at most and is a good way to slim things down. I immediately hid all shopping, religion, things that were in SD that I knew were in HD, and unsubscribed channels and made my life a lot better.

 

The trickiest thing to block was the various premium channels not named HBO or Cinemax. Some are in HD and SD and others are in SD only.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Default to Favorites when pressing Guide button?

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Sep 22, 2013 3:21:27 PM
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That is no fix.  This is a frustrating situation, and it seems that AT&T SHOULD do something besides post some convoluted response, that really doesn't fix it.  I'm tempted to go back to Direct TV, at least there, FAVORITES were FAVORITES.  If one of the head gurus reads this PLEASE get me an answer!

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Sep 23, 2013 7:40:24 PM
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clancyga wrote:

That is no fix.  This is a frustrating situation, and it seems that AT&T SHOULD do something besides post some convoluted response, that really doesn't fix it.  I'm tempted to go back to Direct TV, at least there, FAVORITES were FAVORITES.  If one of the head gurus reads this PLEASE get me an answer!


AT&T didn't post any response, convoluted or otherwise.  Another AT&T U-verse subscriber like yourself posted what he believed was useful information.  You may take it, or leave it, as you see fit.  I agree that the favorites features could be more readily accessable than they are, but removing unwatched channels from the main guide is a very useful work around.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 1, 2014 12:15:34 PM
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I just replaced my DirecTV service with AT&T Uverse and I must say that the "favorites" on Uverse really suck! Why go through all the trouble of setting up favorite channels if you still have to flip through all of your subscribed channels? With DirecTV I set my favorite channels and just selected the up/down channel button on my remote and it only flows through the channels that I have set as favorites. The "favorites" in Uverse only works when you call up the guide. Who wants to have to call up the guide when you just want to channel surf? How difficult can it be AT&T to set favorites and only have to surf through your actual favorite channels?

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Feb 19, 2014 4:02:39 PM
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Based on the number of views in this thread I guess I am not the only one wanting easier acess to my favorites! The enter/zoom thing doesn't do anything but let me put a check mark by it. Making a favorites called all channels and then hiding the channels on the main guide would be an option EXCEPT there is NO option to SELECT ALL channels! I have to check each box individually (as previously mentioned including channels not in my programming!) Wow! Unused buttons that can't be programmed ? ( a, b and c ) and also have no function? Not efficient. Maybe all 5000 viewers need to complain!

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Feb 19, 2014 4:17:25 PM
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cwren - The zoom button access has been broken for over a year. When it worked, it really was not much better than MENU access =

MENU
Down arrow, Down Arrow
OK

You get used to it
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 20, 2014 6:57:17 PM
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I do not consider the anthing I have read here as a solution to the absolulty horrid support ATT Uverse has for accessing the favirtes in your guide.

 

On Dish hit guide twice and you select which list you want the guide to show - any one of my favorites I set up, all channels I GET, all HD channels I GET or all channels. There after the guide brings p the guide in whatever format I had it in last, and if I want to change it I just click guide again - no need to go rummaging around in setting menu with several clicks.

 

Another neat Dish feature which I don't know if U-Verse does or not is that when you have a free weekend preview of HBO etcetera, the channels automatically pop up in the guides while they are active and automatically disappeared when the free weekend is over.

 

Come on AT&T - you are letting the software and features of your U-Verse box get out dated and obsolute.  Evidently NOdevelopment is being done here.

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Feb 22, 2014 7:07:51 AM
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Edited by warners1116 on Feb 22, 2014 at 7:14:33 AM

How and why this post is marked "Solved" is a msytery I won't attempt to "solve"...

 

Regardless of whether anyone actuaIly watches them or not, ATT itself touts that the top tier has 450 channels (U450). Given this, it is downright unfathomable why there isnt a one-button method to activate Favorites. And while I am fantasizing that a corporate behemoth will bother to deliver on actual customers' needs, here's how I wish it would work: 

  1. Allow the Favorites lists to be set up online or through the mobile app
  2. One-button to move through all my Favorites lists with successive pushes of the button
  3. Currently selected Favorites list applies in all areas of operation: guide, channel-surfing, etc

 

Re: Default to Favorites when pressing Guide button?

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Feb 22, 2014 9:44:09 AM
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It is marked as solved as this is the best answer possible given the current state of the software.  The best way, in the current software, to have a list of your favorite channels is to hide the ones you don't want from the guide.

 

Summary: Should there be easier access to favorites?  Absolutely.  Is there?  No.  What can a subscriber do now?  Hide channels.

 

There has been some speculation that the sale of the underlying technology platform (Mediaroom) from Microsoft to Ericcson may mean some better UI on these boxes.  However, I'm a little worried that the millions of old boxes AT&T has deployed may not have the horsepower to run the new se xy interface.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 22, 2014 11:37:02 AM
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Just switched over from Time Warner.   I'm very impressed with U-verse, but I'm not a fan of this Favorites process.   There was a single "favorites" button on the TW remote for scrolling through selected channels; adding & deleting was also a user friendlly process.   Selecting favorites didn't block or hide other channels. They were still accessable using guide and/or channel up/down. 

 

Perhaps this was an intentional decision at U-verse to give less popular channels more exposure.

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Feb 22, 2014 9:22:03 PM
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downtime... You can type the channel number into the list where you click to hide/unhide. As of this moment, you cannot hide 423/1423, but those are gone in the next 24-36 hours.

Hit the enter key at the bottom right of the remote to easily access favorites.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2014 6:05:58 PM
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Like you, I think AT&T could provide a better method to reach the Favorites easier. I set up my own set of Favorite channels to include everything in my subscribed package, to save me scrolling through all 2,000 channels that are listed. It is still cumbersome to go to menu, favorites, "My Listing", but it beats having to scroll through everything. As an aside, I also set up a second favorites list for My Multiview, as it will only list 50 channels or so, and my package has more than that...so if selected for Multiview, it only shows the first 50?!@?

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Mar 3, 2014 6:21:50 PM
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Not having a "favored" method of presenting the favorite guide is strike one.

Applying the same list to the favorites guide and my multiview is strikes two and three. It is always a mistake to apply one key to two different processes. It is only a matter of time before there is a conflict within the two. My multiview is unmanageable beyond three channels.

Maybe I just want different channels in the MY multiview than on the favorites guide.

If they are going to allow more than one screen full of channels, it should have the ability to allow the customer to set the order of the channels.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 19, 2014 5:44:07 PM
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Oh my God. I've had Uverse for 3 days. I just went and started playing around with the zoom to see what it really does.  And I'll be darn if you can't switch to a favorite with it...HOWEVER, you must have a different guide displayed on the screen before it will display a new one.  If you already have pre-selected a favorite, it has no function.  So, go to guide button, then zoom button, then favorites, then select the favorite you really want to see, and I'll be if the guide you wanted doesn't come up.  Does Uverse have anyone in the sanity department?  To the Uverse genius, I did find one shortcut.  When you finally get the guide you want up, select a channel, then, if you hit 'back' the correct guide will appear.

 

I initially thought I would be foxy and hide all but my favorites on the main guide, then being ever so really foxy, name a favorite and put all the other channels I might want to see at times back on the favorites.

Guess what! Att out-thought me and when you hide any channel, you can never see it again anywhere until it is unhidden.

Nice going you ultra-smart programmers.  I didn't know this was going to be a contest.

 

Is anybody out there ATT?

No?  Guess not.:smileysad:

 

Hey guys, I think they just don't care!

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Apr 19, 2014 5:59:43 PM
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Brangusman - Once upon a time, the ENTER button menu used to be able to bring up the favorites guide. But, the rollout that added multiple favorites broke it. No matter, it was not one button access.

To access the favorites guide - MENU - 2 down arrow - OK.

Use the ENTER button menu to add or delete channels from a favorites guide, while viewing a channel.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 24, 2014 11:27:07 AM
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I also find it hard to believe the only way to access favorites is through the menu button, and now the menu list has grown with the addition of the 'trending' option, thanks ATT. Why would we set up favorites if we didnt want to use it at least as much or more often then the GUIDE option! Regarding the questions asked if ATT cares, thats a definite no.

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Apr 27, 2014 2:05:00 PM
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aviewer wrote:
Brangusman - Once upon a time, the ENTER button menu used to be able to bring up the favorites guide. But, the rollout that added multiple favorites broke it. No matter, it was not one button access.

To access the favorites guide - MENU - 2 down arrow - OK.

I'm not following here.  The ENTER key works fine. (Enter-->>Favorites List)

 

UV_remote_standard_s10blk_01_072011.png

 

 

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Apr 27, 2014 4:08:18 PM
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ImpliedConsent - Re: The ENTER key works fine. (Enter-->>Favorites List)

What you describe is the the way it used to work (if >> is down arrows). The newest software does have Favorites lists at the top of the menu (note - they added the ability to add up five favorites & apply your choice of name). It does come up with a named favorites list button, but when you select it nothing happens.
The next item on the menu is add/remove to/from favorites, followed by edit favorites.

If you have the old way, you must have missed the rollout.

Even the original implementation took too many clicks. Usability says the most used function should require the least clicks. The most used functions are Guide, Recordings or On demand depending on the customers viewing habits. Att made a button for each.

What they missed on usability is that favorites is an even more efficient, even more favored version of guide for those that use it & should be treated as such. Since it can not have less than one click, it should have its own button and have priority on any menu.

This request has been ignored for seven years. Instead, they keep adding clicks for useless junk that could just as easily be added to the end of the list.

The enter button menu makes sense if it was just zoom & perhaps add//remove for favorites. Now it is unwieldy

CC is similar. It should toggle on/off with one button. It was something like 22 clicks. After much pressure it was cut back. I think I saw it is still 10.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Default to Favorites when pressing Guide button?

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Apr 28, 2014 7:40:43 AM
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Bell Fibe TV in Ontario and Quebec is basically a carbon copy of Uverse, in that they also use MediaRoom.  They actually DO have the "B" button on the MxV3 remote (black Uverse remote) pre-programmed as Favorites, but it is exactly the same number of button-presses as you pressing ENTER and getting the Favorites menu.

 

I'm certain that if you look up CenturyTel's IPTV product (which is also a carbon copy of Uverse, using MediaRoom) you're going to find the same process required.

 

THEREFORE, it is NOT AT&T that is somehow at fault here!  While AT&T was the largest customer to Microsoft's MediaRoom platform in North America, it looks like Microsoft paid scant attention to feedback anyone gave them in improvements to their IPTV platform.  Surprised?  You shouldn't be if you look at the plethora of "upgrades" or "innovations" M$ was busying themselves with -- a new Windurrs that's been panned by practically everyone tech-savvy, yet ANOTHER version of Office, getting more into Mobile phone competition ........ basically everything BUT their MediaRoom.  Yet, somehow, it's AT&T's fault that your Favorites don't magically appear the way you want them.  Puhleeze.

 

Could be worse.  Remember the days when your "favorites" were only what you could find on the antenna?  And you had to hoist your behind outta the chair every time you wanted to find yet another "favorite"? :smileyvery-happy:

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Apr 28, 2014 6:55:46 PM
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aviewer wrote:
It does come up with a named favorites list button, but when you select it nothing happens.
The next item on the menu is add/remove to/from favorites, followed by edit favorites.

You're absolutely right.  I did not follow-though before clicking the buttons, so I tested on my daughters cartoons favorites.  Nada, nothin', doesn't work.  My bad.

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Apr 28, 2014 7:18:46 PM
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ImpliedConsent - No worries. Thanks following up.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 28, 2014 7:20:35 PM
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It is amazing that Favorites can be set up, but not accessed without hitting multiple buttons.  People set up favorites so they don't have to go through all 700+ possible channels to find what they like to view.  So, At&t figures we should all go through that menu first and hit multiple buttons each time we want to see a favorites menu?  Really?  Who thought of this scheme?  Enough to make me go back to Dish.  I still have 29 days to do so and may.  Or, I guess I could hide 600 or so channels on three different receivers so I don't have this issue?  Hmmmmm?  Just goes to show the folks that do this are not end users, but rather folks that live in offices that are engineers just connecting the dots.

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Jul 19, 2014 2:17:16 PM
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Like everyone else said, there needs to be one button access to favorites. 

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Jul 19, 2014 5:34:49 PM
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Edited by aviewer on Jul 19, 2014 at 6:40:41 PM

I just got one button favorites. But, before you get too excited, I have to tell you that it is thanks to Logitech, not att.

 

I had previously tried programming my Logitech Harmony 700 with multi-step activity & it was not a success because the IR is so flaky. I recently got a Logitech Harmony Smart Control (SC). It is rock solid controlling the U-verse STB.

 

Your post revived my interest in a remote solution. I programmed the remote to send the necessary five steps to bring up the favorites guide.

 

Now a light touch of the MENU button produces my favorites guide.

 

BTW, I found another bug in the new rollout. If you build more than one favorites list, not only do you need to choose which one each time, but it also offers ALL channels at the top of the list. It is not enough to have a GUIDE button and the full guide at the top of the menu, but it is another speedbump on the way to the Favorites. One of the available Favorites should have the ability to be a set default to go directly to.

 

CC: @beckyww 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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