05-15-2011 12:56:10 PM
I just bought a new Samsung flatscreen tv with internet features. I bought the wireless adaptor but the internet won't connect. I even tried the security key I normally use to link the internet to laptops. Samsung service rep says I need the IP address, subnet mask, gateway, DNS server, and gateway ping from my internet provider. When I called ATT service rep, they can only give me the IP address, subnet mask, and gateway ping. But they said they don't know what the others are. I am so frustrated that I can use my tv! Can someone help me please?????
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05-15-2011 01:33:50 PM
Access the information in your RG using the link below.
06-13-2013 02:24:03 PM - last edited on 06-13-2013 02:26:34 PM by cathy2981
I also just bought a Samsung Smart TV 5300 series. It is set up and says it is connected to the router and Internet but the Internet apps don't work. The Smart Hub apps say I'm NOT connected. When I allow it to obtain address info. automatically, the addresses are different than what I find on my RG router. When I manually configure it with the actual addresses on the router, it also says connected. But the Internet apps don't work either way, automatically or manually. I am using the following addresses which I configured manually in the TV based on the RG router addresses:
IP Address [edited for privacy – please do not post personal information]
Sublet Mask 255.255.254.0
One of the main reasons I bought the TV was for Internet access through a TV. Any ideas on what the problem is?
06-13-2013 02:39:38 PM
Try rebooting the U-verse RG with the TV unplugged, Then use the Samsung connection wizard to connect to the network. Select the option to have the router auto address. Most cases work automatically. Just pro vide the password if it is wireless.
06-13-2013 03:14:41 PM
I followed your advice but nothing changed as I still get an error saying I have no connection even though the network setup says I'm connected to the router AND the Internet. I tried all the TV apps including the web browser with no success. Here are the addresses that the TV configured automatically:
I just don't get it.
06-13-2013 04:00:34 PM
06-13-2013 04:33:25 PM
I will return it if I have to for being defective unless I can find a solution soon. If you figure it out or have other things to try please let me know. Thanks.
07-28-2013 11:38:25 AM
If anyone is still having the issue of your Samsung Smart TV connecting to your network but not your internet, I may have an answer. I chatted with Samsung and they said to change your DNS setting to 18.104.22.168
You can do this by going to Menu>Network>Network Status>IP Settings
Change the DNS setting to Manual and then change the numbers to 22.214.171.124
Mine worked instantly after changing it. I searched forums for a few hours before I figured this out, so I hope it helps someone save some time.
07-29-2013 06:16:02 AM
I tried this and it didn't work for me. Samsung sent me a 15-step procedure to update the TV firmware. Ridiculous! I have since purchased two Toshiba TVs which are performing well. I will also be buying a Roku box.