Re: Closed Caption Access - Formal Complaint

Tom_D · ‎07-24-2010

I am hapy with U-Verse but this is one of the things I miss coming from DirecTV. CC was a simple button press on the remote. I hope to see this soon from AT&T.

Cslade · ‎01-09-2012

As partially hearing impaired person, I require Closed Captioning for shows where the dialog is the primary information, like dramas, especially from women and people with non-American accents, but find it distracting and obscuring valuable viewing space on entertainment where the visual information is more important like Sports. I find my optimal viewing experience requires me to turn the Closed captioning on and off several times per viewing session, and obviously as stated on the previous 10 pages, the Uverse system is hugely inconvienient to do this. As a result I will be leaving Uverse for Direct TV, If I had known beforehand of the problem I would not have selected Uversed in the first place.

I would however be interested in the story of why ATT decided to use such a convoluted CC control and why after the two years this thread has been open it has not been addressed, as a matter of convenience to the customers and apparently in compliance with the law.

It is now 2012 Uverse, what is your repsponse?

Peddler_1 · ‎09-07-2009

I agree on the mess that is closed captioning on U-verse.

Not only do you have to jump through hoops to activate CC, you also have to press way too many buttons to get out of CC.

I have no complaints with U-verse other than the way closed captioning requires a lot of keystrokes getting into and out of it.

spd2demun · ‎07-28-2007

Hopefully they ARE working on something for 2012.

Something odd today with our intense rain situation, a local channel I've been watching all morning, has had flawless CC, non-stop! Normally, the local channels will cut in and out, or disappear completely.

Uniblurb3 · ‎09-14-2009

Spd, after you posted last week you are seeing less problems with the CC's freezing/shutting down completely I did some more channel checking. While it seemed like the CC's were lasting longer, or not interrupted on many stations, there are still major problems with the CC's on local ABC6 (1006).

1/9/12, 11:50 am: Contacted ABC6 On Your Side (WSYX) and asked if they received my email outlining the problems with the CC's shutting down on their station along with the cumbersome process of accessing the CC's through U-verse?

Was transferred to the Master Control Dept and spoke with engineer Bill O.. He spoke with the Director of Engineering who said they are indeed aware of the CC problems shutting down with U-verse and they have contacted AT&T. He said the problems are with AT&T's equipment in sending/transmitting the closed captions to their station.

I then spoke with receptionist Leeanne and asked if she could pass my email on to someone who could address the issue of the very long process in accessing closed captions. She said it will be sent to the assignment desk and the "Call for Action Team". The reporters will determine whether this issue is deemed worthy of doing a news story on it. Unfortunately I won't receive a call back if they decide not to do a story on this CC access problem. Guess I'll just have to wait and see.

BTW, just tuned to the local channel 6 noon news and there were no CC's even though I had them turned on. They were on the other stations and when I tuned back to channel 6 they were on. CC's shut down after less than 2 minutes.

spd2demun · ‎07-28-2007

And ABC (Ch. 13) is what I was watching here. Haven't been watching for last hour, so no idea what's going on. I need a TV back in my office.

edit--went to check, and it was not CC'ing, but after a few seconds, it was back; they're still doing nothing but local weather since we've got flooding.

Uniblurb3 · ‎09-14-2009

Just reread your post after your edit/addition. I can understand why your local stations were concentrating on the flooding as a warning. The CC's never did come back on the local channel 6 news here including the weather.

I wonder if AT&T/U-verse has ever thought about what kind of peril they are putting the deaf and/or hard of hearing in during a weather emergency? If they depend on CC's for their communications, and the CC's don't work, or take forever to access, how would they ever know a flood, tornado, hurricane, blizzard, etc., is even coming?

spd2demun · ‎07-28-2007

And I didn't check The Weather Channel, but w/o local feeds, I doubt it would have made a difference. Nor did I try Weather on Demand.

Something interesting with all of the rising waters, tornado, high wind, hail warnings, not ONCE did the annoying EAS come on! I guess it died when the govt. ran their failure of a nationwide test?

aetrebi · ‎01-30-2012

Uni- I commend your tenacity. I've read the first couple of pages as I am equally annoyed with the lack fo shortcut. Without having to read all the 98 posts- is there anything I should do to help the cause?

Uniblurb3 · ‎09-14-2009

Thanks aetrebi. All I'm trying to do is have this CC access problem fixed as soon as possible. I'm not going to tell you what to do and here's a post where a user (jpinsticks) did receive a fairly positive response in contacting CC TS from the info at the end of the last page of all UV bills.

A couple weeks ago I received a lengthy email from the FCC which outlined the regs/rules/time-frame for providers implementing one button CC access on all receivers. I may post it in this thread but was not too happy they may cut the providers some slack on the time frame for implementing one button CC access.

Regardless of the new FCC rules/regs time-frame the "Director of Regulatory, AT&T" wrote me saying they will be implementing a new platform in the U-verse receivers for easy access to CC's in 2012. Also CC tech support said they will be coming out with a new one-button remote for CC access in 2012. Hope they're hard on work on these technological CC advances/improvements and release them soon.

Dad_has_uverse · ‎02-06-2012

My dad called tonight asking how to turn on CC, because my parents enjoy watching shows like "Downton Abbey", and find the sometimes can't discern the words through the accents (using the single button on the Sony TV didn't work.) I did some research on the Uverse site, and found the multiple-button-pushing method that's frustrating you, and then came to this board looking to see if there were any shortcuts.

I admire the effort you've been making, and can understand your frustration at the time it's taking. I have some experience as a programmer, and thought I might add a few things to the discussion.

The designers of the User Interface probably didn't think about users like yourself, who has people in the house that don't need CC all the time, and folks like my parents, who sometimes want to use CC because they can't understand a Cockney accent. Therefore, they buried it pretty deep in the menu structure, figuring that once a hearing impaired person turned it on and selected the appropriate mode, they would never turn it off.

Had they thought of this, they might have set up the audio options menu with two CC related items. One would set the preferred CC mode when it is turned on or off, and the other would simply activate or disable the preferred mode. IOW, an on/off function. Then, a shortcut could have been set up that would point to that on/off function from a button on the remote.

But they didn't do that, and so now they have to write new subroutines that be incorporated into a system software update. My guess is that, while important, the User Interface group probably doesn't consider it important enough to stage an update just for this functionality, so they're planning to include it as part of a larger planned update, scheduled for 2012.

Some have wondered why they couldn't reprogram the colored buttons that are already on the remote, but my guess is that, while these buttons are reprogrammable, they only can do one function at a time, and since the on/off function is several steps into the menu, there is no way to reprogram the colored buttons to perform the multiple, sequential operations that are required in order to burrow down to the right command.

So unfortunately, as I see it, there isn't a simple, quick fix to this situation, at least from Uverse's end. It looks like you've got them working on it, however, so with any luck, there will be a fix in the next few months.

There is one other possible workaround that I haven't seen discussed, and that would be replacing the Uverse remote with a universal remote that has the capability of running macros (a series of sequential steps that ultimately achieve the desired function). Such a remote could be programmed so that, when a single button is pushed, the 23 "steps" required to turn CC on are sent to the Uverse box in rapid succession. The problems with a solution like this is that you have to keep the remote pointed at the box for a period of time, and the remotes can run from $30 - $200, depending on the capabilities and how many devices you want to control.

Logitech makes a family of universal remotes under the Harmony name. Here is a link to a FAQ that shows how you can teach one how to run a specific command. Note that the user programming that you design on a computer and download to the remote has subcommands like "DirectionLeft", "DirectionDown", etc. These are probably intended to move the cursor on the screen.

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/16738/section/troubleshoot/crid/440/lt_p...

In the case of Uverse box and triggering CC, you would probably drag and drop the commands, "menu", "directionRight", "Direction Right", etc until you did the proper number to hit the "Option" menu, then a few "DirectionDowns", etc.

I'm not 100% sure that one of these would work in your case (I don't need a remote that supports macros,) but it may be worth exploring. The following link is to a website, "Remonte Central", that discusses and reviews remotes:

http://www.remotecentral.com/index.html

I hope that this is helpful to you.

PHOnos · ‎11-05-2010

Any thoughts as to why the Motorola DVR freezes and then drops completely the captioning on HD broadcasts, recordings, etc. after any where from 5 to about 45 minutes and then won't pick up again until you change channels or perform a 7-second back up in the program you are watching?. I started a discussion in the "Receivers" sectioin of "Equipment" board. My theory is there is a buffer that is loading up and not properly clearing the already used captions as they come down.

Uniblurb3 · ‎09-14-2009

Dad_has_uverse wrote:

My dad called tonight asking how to turn on CC, because my parents enjoy watching shows like "Downton Abbey", and find the sometimes can't discern the words through the accents (using the single button on the Sony TV didn't work.) I did some research on the Uverse site, and found the multiple-button-pushing method that's frustrating you, and then came to this board looking to see if there were any shortcuts.

I admire the effort you've been making, and can understand your frustration at the time it's taking. I have some experience as a programmer, and thought I might add a few things to the discussion.

The designers of the User Interface probably didn't think about users like yourself, who has people in the house that don't need CC all the time, and folks like my parents, who sometimes want to use CC because they can't understand a Cockney accent. Therefore, they buried it pretty deep in the menu structure, figuring that once a hearing impaired person turned it on and selected the appropriate mode, they would never turn it off.

Had they thought of this, they might have set up the audio options menu with two CC related items. One would set the preferred CC mode when it is turned on or off, and the other would simply activate or disable the preferred mode. IOW, an on/off function. Then, a shortcut could have been set up that would point to that on/off function from a button on the remote.

But they didn't do that, and so now they have to write new subroutines that be incorporated into a system software update. My guess is that, while important, the User Interface group probably doesn't consider it important enough to stage an update just for this functionality, so they're planning to include it as part of a larger planned update, scheduled for 2012.

Some have wondered why they couldn't reprogram the colored buttons that are already on the remote, but my guess is that, while these buttons are reprogrammable, they only can do one function at a time, and since the on/off function is several steps into the menu, there is no way to reprogram the colored buttons to perform the multiple, sequential operations that are required in order to burrow down to the right command.

So unfortunately, as I see it, there isn't a simple, quick fix to this situation, at least from Uverse's end. It looks like you've got them working on it, however, so with any luck, there will be a fix in the next few months.

There is one other possible workaround that I haven't seen discussed, and that would be replacing the Uverse remote with a universal remote that has the capability of running macros (a series of sequential steps that ultimately achieve the desired function). Such a remote could be programmed so that, when a single button is pushed, the 23 "steps" required to turn CC on are sent to the Uverse box in rapid succession. The problems with a solution like this is that you have to keep the remote pointed at the box for a period of time, and the remotes can run from $30 - $200, depending on the capabilities and how many devices you want to control.

Logitech makes a family of universal remotes under the Harmony name. Here is a link to a FAQ that shows how you can teach one how to run a specific command. Note that the user programming that you design on a computer and download to the remote has subcommands like "DirectionLeft", "DirectionDown", etc. These are probably intended to move the cursor on the screen.

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/16738/section/troubleshoot/crid/440/lt_p...

In the case of Uverse box and triggering CC, you would probably drag and drop the commands, "menu", "directionRight", "Direction Right", etc until you did the proper number to hit the "Option" menu, then a few "DirectionDowns", etc.

I'm not 100% sure that one of these would work in your case (I don't need a remote that supports macros,) but it may be worth exploring. The following link is to a website, "Remote Central", that discusses and reviews remotes:

http://www.remotecentral.com/index.html

I hope that this is helpful to you.

Interesting and thanks for the input. I'd be interested to see if somebody who has a Harmony remote capable of programming in long macros could program one to turn the CC's on/off quickly. I noticed in the link commands they do have left/right/up/down and would only assume they may have one for "enter/ok" since you have to do this so many times. Also once you are in the U-verse menu the only way to get out of it after turning the CC's on/off is to hit the "Exit To TV" button on the UV remote. Again I would only assume you may be able to do this with a Harmony remote.

Rather than invest in a Harmony remote I'll just wait for the new one-button CC remote to come out in 2012 like they said they would do.

I understand what you are saying about them thinking they could bury the CC access deeply in the menu because once it was turned on by a deaf or hard of hearing user, who depend on CC's for their video communications, it would never be turned off. But this is very shallow foresight on their part since all the other providers could see this need for turning the CC's on/off and that's why accessing the CC's is so much easier with other providers. U-verse has only been out for 5-6 years and other providers were already creating easier access to CC's for enabling/disabling them. Shame on AT&T/U-verse for not recognizing this CC access need for turning them on/off and for assuming those who are deaf of hard of hearing only live with those with the same disabilities..

Again, thanks for your input and hope your parents will also find easier access to CC's with U-verse in 2012.

wxray · ‎03-22-2010

Nice thread Uniblurb.

Up until yesterday, this didn't affect me. I was running SD over analog inputs to my 1998 TV. CC worked fine from the TV.

Finally took the plunge with HD with digital inputs. I was surprised that CC doesn't work. (I guess there is a way to put it on the digital signal, but Uverse isn't doing it for some reason.)

Anyway, found myself searching for the CC on the uverse box and was flabbergasted on how difficult it is to use. I'm not deaf/hard of hearing, but I use CC a lot for shows with a lot of mumbling or bad accents. Actually, I'm surprised how much I use it. But I don't want it on all the time, especially for sports.

I like Uverse, but there are a few things that are maddening about it. This is one. Thanks for leading the charge to get it fixed.

Uniblurb3 · ‎09-14-2009

wxray wrote:

Nice thread Uniblurb.

Up until yesterday, this didn't affect me. I was running SD over analog inputs to my 1998 TV. CC worked fine from the TV.

Finally took the plunge with HD with digital inputs. I was surprised that CC doesn't work. (I guess there is a way to put it on the digital signal, but Uverse isn't doing it for some reason.)

Anyway, found myself searching for the CC on the uverse box and was flabbergasted on how difficult it is to use. I'm not deaf/hard of hearing, but I use CC a lot for shows with a lot of mumbling or bad accents. Actually, I'm surprised how much I use it. But I don't want it on all the time, especially for sports.

I like Uverse, but there are a few things that are maddening about it. This is one. Thanks for leading the charge to get it fixed.

Your welcome wxray and thanks for the input.

Guess I'm a little confused. Did finding the very difficult long drawn out process of turning the CC's on/off solve your problems you mentioned with the digital inputs? Once you switch to HDMI or component video cables with U-verse you can no longer pass through the CC's with your HD signal through the boxes onto your HDTV.

This is what makes the U-verse CC access problem so frustrating with HDTV. Your option of using the CC's with your HDTV system is gone, it takes 23 clicks of the remote for turning the CC's on, and another 22 clicks for turning them off.

There are a whole lot of users who frequently use CC's but don't have any hearing disabilities.

Luonnotar · ‎10-27-2011

I'm not sure what I have experienced is the same, but it's similar in that a backup would revive the CCs. I found it occuring only on one HD local channel, Fox Broadcast. After a few weeks and e-mail complaints to the local broadcaster, the problem has disappeared..

Uniblurb3 · ‎09-14-2009

Luonnotar wrote:

I'm not sure what I have experienced is the same, but it's similar in that a backup would revive the CCs. I found it occurring only on one HD local channel, Fox Broadcast. After a few weeks and e-mail complaints to the local broadcaster, the problem has disappeared..

I don't believe you are having the same problems as the previous poster mentioned. The problem you are referring to is where the CC's freeze or disappear completely on certain channels. (see below)

http://forums.att.com/t5/Receivers/Closed-Captions-freezing-and-then-disappearing/td-p/2989113

I was kind of hoping the OP (original poster), PHOnos, would contact David on this since he's been unable to get help through TS but guess not.

jpinsticks · ‎11-25-2010

I hadn't heard from the project manager at the AT&T Office of the President since his email in January, so yesterday I sent an email:

Dear Mr. ____

I'm curious as to the status of the revamping of the U-verse menu and new remote with a button for closed caption activation.

Thank you,

-------------------------------------------------------------------------------------------------

Today, I received a reply from someone on the AT&T U-verse Closed Captioning Support Team:

Good afternoon Mr. P,

Currently the software patch containing the updates to the closed captioning functionality is being tested. The released is scheduled for the fourth quarter of 2012. We are hoping to have it available to all of our customers, given favorable testing results, around October-November time frame.

I will add you to our notification list and will reach out to you when the updates are available to make sure your set-top box is updated right away.

Thanks,

Exxxxxx Bxxxxxxxx

AT&T U-Verse Closed Captioning Support Team

jpinsticks · ‎11-25-2010

Well, I thought it was good news.

aviewer · ‎03-11-2010

jpinsticks - Do you know that at&t introduced a new U-verse easy remote app on Aug 13 that includes a CC button on the top menu?

Here is the user manual - https://www.att.com/support_media/images/pdf/uverse/Easy+Remote+tutorial+_07122012.pdf

You can download free from itunes. Of course, you need an ipad, iphone or ipod touch platform.

jpinsticks · ‎11-25-2010

Great! They're starting to come around. I like all that you mentioned except the last sentence..LOL

cugsie · ‎06-15-2008

I would like to be added to the notification list to if possible. Anything I need to do? Thanks.

jpinsticks · ‎11-25-2010

cugsie,

I'm sure a post will be made on this thread when it becomes available. If you're subscribed to this thread, you'll get an email notification for each post. Hopefully, you will eventually see a post regarding this.

tjm5350 · ‎08-12-2012

I'm hoping that this means that U-verse will be implementing a number of user interface improvements. There have been many suggestions made in these forums, but no changes/enhancements made in a long, long time.

Here's hoping . . . .

Uniblurb3 · ‎09-14-2009

jpinsticks wrote:

I hadn't heard from the project manager at the AT&T Office of the President since his email in January, so yesterday I sent an email:

Dear Mr. ____

I'm curious as to the status of the revamping of the U-verse menu and new remote with a button for closed caption activation.

Thank you,

-------------------------------------------------------------------------------------------------

Today, I received a reply from someone on the AT&T U-verse Closed Captioning Support Team:

Good afternoon Mr. P,

Currently the software patch containing the updates to the closed captioning functionality is being tested. The released is scheduled for the fourth quarter of 2012. We are hoping to have it available to all of our customers, given favorable testing results, around October-November time frame.

I will add you to our notification list and will reach out to you when the updates are available to make sure your set-top box is updated right away.

Thanks,

Exxxxxx Bxxxxxxxx

AT&T U-Verse Closed Captioning Support Team

Agree, this is real good news jpinsticks and thanks for posting the communications!

Lets hope they stay on-tract to the Nov-Dec time frame yet this year.

It seems like the email you received is not actually addressing the full question you asked. Mainly this section you wrote, "and new remote with a button for closed caption activation.".

The reply spoke about a "software patch containing the updates to closed captioning functuality" but I saw no mention of a new remote for accessing the CC's. It's my understanding the current remotes cannot be re-programmed to a one-toggle type CC access button. But let's hope for now they do make it a whole lot easier to gain access to the CC's when using the current remotes. They are required by the FCC to have a new remote with a clearly marked one-toggle closed captioning button in the somewhat near future. All we can do is hope for the best.

PS. for some reason I was un-subscibed from this thread I started and wasn't receiving email notifications. Go figure...

tjm5350 · ‎08-12-2012

Uniblurb3, I'm pretty sure they can deploy a software update to implement a one-button toggle for cc. I remember that, many years ago, when we first signed up with DirecTV, our first remote with them had the same type of access to cc that we have on U-verse now. It took many button presses to get to it. And the DirecTV remotes were very similar to the ones we now use for U-verse. A few months after our DirecTV installation, they issued a software update that implemented a one-button toggle for cc. So, it can be done. And over time, there were other functions that DirecTV added as toggles.

I think remotes can be programmed to do whatever you want. It just takes the programming know-how--there certainly are enough buttons on the U-verse remotes that aren't being used.

Uniblurb3 · ‎09-14-2009

tjm5350, I hope you're right about being able to upgrade the existing remotes to one-toggle access but I've been dealing with this same issue for a few years and have always been told it can't be done with the existing UV remotes. Then 8 months ago jpinsticks received the below communications saying they were coming out with a new remote to solve this CC access problem.

http://forums.att.com/t5/Features-and-How-To/Closed-Caption-Access-Formal-Complaint/m-p/3016037#M770...

In a letter I sent to the "Director for Regulatory, AT&T" she said in her reply the functuality of the closed captioning will be improved in 2012. So this must be the same as the communications jpinsticks just received but there was no mention of remotes.

Regardless whether the existing remotes can be upgraded through new software, or new remotes are issued, it will be nice/long-overdue if one toggle access to CC's is achieved in the next few months.

TNDemonCat · ‎08-29-2012

Uniblurb3 wrote:
Interesting and thanks for the input. I'd be interested to see if somebody who has a Harmony remote capable of programming in long macros could program one to turn the CC's on/off quickly. I noticed in the link commands they do have left/right/up/down and would only assume they may have one for "enter/ok" since you have to do this so many times. Also once you are in the U-verse menu the only way to get out of it after turning the CC's on/off is to hit the "Exit To TV" button on the UV remote. Again I would only assume you may be able to do this with a Harmony remote.

Sorry, I'm kinda late to the party, but the CC issue has been a pain point for my household ever since we got UVerse. No one is deaf, but there are times the dialog's garbled, or thick accents, or whatever, that CC makes it easier to understand. But, I hate having it on all the time, because I find myself reading the program, instead of watching it.

We have a Harmony remote, and I've tried programming it to toggle the CC. Harmonies are very robust. It's possible to recreate all the buttons (Exit to TV, Enter/OK, Right, Left, etc.). I like the Harmony for most situations. It's nice to hit one button and have the stereo, TV, and Set Top Box all come on. Unfortunately, the remote's macros are limited to something like 10 steps. To get the 23 steps for "CC 1 On" programmed, it requires four buttons. You'd think it would only need three, but "pause" steps have to be built in to allow for switching from one menu to the next. For me, it's less painful to just do all the steps manually, as opposed to aiming the remote at the STB while it executes all the steps of the macro.

I hope everyone's right about the update that should be coming in the next few months. I've gone back through the history of the comments, and it's insane that they've been so unresponsive in getting this resolved.

Uniblurb3 · ‎09-14-2009

Sorry you're also having problems with the CC's TNDemonCat and the more support in correcting these issues the better.

I made a few phone calls last week but unfortunately most of my contacts through Executive Escalations when this thread was started have moved on. But I did leave a detailed message on one of the phone numbers listed.

9/4/12, 2:57pm ET: Received a call/message today which I returned at 3:30pm. Spoke with Eugene, a very nice Manager with Executive Escalations. He confirmed they are currently testing the software patch to improve the functionality with the closed captions. Release may be as early as October if testing goes well.

I asked about a new remote coming out for one-toggle closed captioning? He said the software patch will work through the existing remote, you still may end up going through the menu, but it will be a whole lot quicker than the current 23 clicks of the remote for turning the CC's on. He also said the patch may improve the syncing of the CC text with the picture, especially with the DVR recordings.

I mentioned there are two current CC problems. Besides the long cumbersome process of accessing the CC's, or turning them on/off, there's also the issue where the CC's will freeze than disappear on certain programming. Also told him it seems like the newer/faster processors in the Cisco ISB7500 and Motorola VIP 2250 DVR's seem to solve this. While he was somewhat aware of this problem he wasn't exactly sure the software patch is aimed at correcting this or not. It sounds like they don't receive a lot of complaints on this problem.

I asked Eugene about a list of those who will be notified when the CC software patch is released? He said there is a "Closed Caption Update Notification List", he checked and I wasn't on it, so he added my name/account number. I asked what's the best way for customers to be added to this list? He said you can contact the phone number, or send an email, to the number/email address which is the very last section on your U-verse bill. This is titled "Closed Captioning Issues". But he was quick to point out this CC software update will be pushed out to all U-verse users when released, it will just be a matter of rebooting your equipment, so you don't need to be on the list to receive it.

Since I've called the "U-verse Closed Captioning Technical Support" number on my UV bill (2nd from last section) a few times with little success I brought this up with Eugene. I mentioned the last couple times it routed me right back to the main U-verse CS/TS number so it was of little use. He said it may matter what time of day I called and I said even in the middle of the day the number doesn't connect you to TS issues only.

In summary, I don't believe we are looking at one-toggle CC's through the current remote but it's supposed to be a whole lot easier. Would guess they may be coming out with a new remote next year with this one-toggle CC function and a clearly marked CC button.

For the past year I've had an email subscription to the FCC closed captioning meeting notes/issues and try to keep abreast of the communication providers requirements concerning CC's. Lets just hope AT&T/U-verse decides to release a new one-toggle CC remote soon.

jpinsticks · ‎11-25-2010

Thanks for the update, Uniblurb3.

I'm guessing that CC option on the Main Menu isn't going to be the workaround.

I'm thinking this update/patch is more of an FCC compliance thing rather than something directed towards customer satisfaction.

If they are indeed coming out with a new remote in the next year or two, I have to believe it's going to tackle more than the one button CC issue. I still don't see why they can't use of the unused buttons on the existing remote combined with this upcoming update/patch.

Anyway, thanks again.