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Visitor

Posts: 1

Registered: ‎01-05-2010

Changing name on outgoing caller ID

‎01-05-2010 09:22:29 PM

I just recently got Uverse and was told when I signed up that I could change the name that appears on Caller ID when I call someone. The name on my billing information is not the name I use on a daily basis so I would like to change it to the name that friends, etc. will recognize when it comes up on their Caller ID. Does anyone know how I can do this? I was told there was a way to do it online....thanks!

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

Solutions: 23

Registered: ‎05-11-2009

Re: Changing name on outgoing caller ID

‎01-06-2010 05:12:31 AM

I don't know about being able to change it online, or if it can be changed to anything other than the name on the account, but when I got Voice last year I noticed my name was misspelled on the CID. I called tech support and they corrected it. You might want to give support a call and see what they say, it's probably the quickest way.

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ACE - Wizard

Posts: 2,224

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Registered: ‎06-26-2009

My Device: U450, HD Premium Tier, Max 18

Re: Changing name on outgoing caller ID

‎01-06-2010 08:44:02 AM

Valorietx wrote:
I just recently got Uverse and was told when I signed up that I could change the name that appears on Caller ID when I call someone. The name on my billing information is not the name I use on a daily basis so I would like to change it to the name that friends, etc. will recognize when it comes up on their Caller ID. Does anyone know how I can do this? I was told there was a way to do it online....thanks!

You cannot change this info yourself. There is a database called "CNAM" that all carriers reference. Once they receive your number the carrier delivering the call to the calling party looks up the info for the name to be displayed and send it to the caller id. Only the carriers have access to this database.

Long story short, you would have to call AT&T and ask them to change the name that displays when a match to your number is found in the database. It can take up to 48 hours for this info to populate over to all carriers.

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