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Re: AT&T To Impose Caps, Overages
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03-31-2011 01:30:14 PM
jmsherman8 wrote:
It is all about the money man. All about the money.
It's about that and it's also about the failure of our elected representatives and regulatory agencies to protect us.
Re: AT&T To Impose Caps, Overages
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03-31-2011 02:05:16 PM
"It's about that and it's also about the failure of our elected representatives and regulatory agencies to protect us."
I don't know about that. I think that if the FCC were dismantled and ATT lost there lobyist we would be a much better place. As it is the cableco's and telecom industry still has all the US markets locked up, there is really not much choice for people and not much on the horizon for anything exciting.
If I could record HD from my anttena without having to connect to the Internet I would probably cancel all my subscription based services today. I could effectively put $1200 a year back in my pocket, that would pay my property taxes or make an extra mortgage payment, or save up for my new boat, or put that money into investments etc...
I think our best protections is our freedom of choice, unfortunately if you want TV and Internet in your home then you do not get freedom of choice.
Re: AT&T To Impose Caps, Overages
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03-31-2011
02:45:54 PM
- last edited on
04-01-2011
08:45:17 AM
by
Tifa_Shines
Ok lets face it the only way we can maybe stop this is if enough of us complain. All I can say is cal, call, call. I have a phone number that will take you to the corporate office. If you call it wait for the prompts and then dial the number 3. When someone answers just let them know that you are not happy. The gentleman took my displeasure with this situation, and then took my information and wrote it down. The more people who call the better. Lets face it if all the customers call and say they will be leaving if overages occur they might think twice. TWC did as far as it sounds. So lets start calling.
{Content Removed: No Personal Information}
Re: AT&T To Impose Caps, Overages
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03-31-2011 03:14:26 PM - edited 03-31-2011 03:33:57 PM
spd2demun wrote:What is to keep people from using free Wi-Fi Hotspots that are ATT-driven? Starbucks and McDs still use ATT as their provider, but they no longer charge for it (and you no longer have to login as an ATT customer to use it).
You don't even have to buy anything, just sit in the parking lot and use it.
Could this be part of what is also overloading the system?
And bottom line is they are just refusing to upgrade their infrastructure? Or is it really all about easy money? Or both?
This is taking us back in time to Dial-Up! Now you'll be watching the clock, uh, *meter*, constantly.
edit to edit subject change
Overloaded system, yeah right.
That is what EVERY provider says before implementing a cap, failing to offer any proof that it is nothing more than a money grab and failing to prove that only 2% of the users excede that cap each month.

Re: AT&T To Impose Caps, Overages
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03-31-2011 03:29:19 PM
bld522 wrote:That's all well and good, ScottMac. But it doesn't overcome the fact that AT&T alone will be providing its customers with monthly usage data. There will be NO governmental oversight, NO independent means of verifying AT&T's data, and NO avenue to challenge AT&T's data other than to AT&T itself. I won't ask you if you're comfortable with that arrangement. But I'd sure like to know how many bridges you've purchased lately.
Amen brother! Gasoline stations have government standards and weights divisions that check the pumps for accuracy, You have gas and electric utilities that have user readable meters. Grocery stores have scales that are double checked but I do agree that some oversight is not only needed, it should be required.
Somejoe7777 pointed out to me that no one can provide who or what was using your bandwidth without deep packet analysis so I guess that i won't get a report that says "sent a 10 mb email at 8:57," "downloaded a 350Mb audio file at 8:59" and so on but how do/can we trust a company who's main line is "trust us?"
AND who would do this oversight? AT&T would fight any government attempst at hardware monitoring. I could see a small box that sets on top of the RG that has an LCD or LED readout with your usage or maybe a new RG with the display. They won't do that. It might not makethem as much money. Maybe an independent auditor. deloitte? Probably not. We'd get the firm called "Cheatem and How."
![]()

Re: AT&T To Impose Caps, Overages
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03-31-2011
04:05:38 PM
- last edited on
04-01-2011
08:50:54 AM
by
Tifa_Shines
dmoeller1 wrote:
Ok lets face it the only way we can maybe stop this is if enough of us complain. All I can say is cal, call, call. I have a phone number that will take you to the corporate office. If you call it wait for the prompts and then dial the number 3. When someone answers just let them know that you are not happy. The gentleman took my displeasure with this situation, and then took my information and wrote it down. The more people who call the better. Lets face it if all the customers call and say they will be leaving if overages occur they might think twice. TWC did as far as it sounds. So lets start calling.
{Content Removed: Personal Information}
This is a very very good idea.
Re: AT&T To Impose Caps, Overages
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03-31-2011 04:11:55 PM
dhascall wrote:
bld522 wrote:That's all well and good, ScottMac. But it doesn't overcome the fact that AT&T alone will be providing its customers with monthly usage data. There will be NO governmental oversight, NO independent means of verifying AT&T's data, and NO avenue to challenge AT&T's data other than to AT&T itself. I won't ask you if you're comfortable with that arrangement. But I'd sure like to know how many bridges you've purchased lately.
Amen brother! Gasoline stations have government standards and weights divisions that check the pumps for accuracy, You have gas and electric utilities that have user readable meters. Grocery stores have scales that are double checked but I do agree that some oversight is not only needed, it should be required.
Somejoe7777 pointed out to me that no one can provide who or what was using your bandwidth without deep packet analysis so I guess that i won't get a report that says "sent a 10 mb email at 8:57," "downloaded a 350Mb audio file at 8:59" and so on but how do/can we trust a company who's main line is "trust us?"
AND who would do this oversight? AT&T would fight any government attempst at hardware monitoring. I could see a small box that sets on top of the RG that has an LCD or LED readout with your usage or maybe a new RG with the display. They won't do that. It might not makethem as much money. Maybe an independent auditor. deloitte? Probably not. We'd get the firm called "Cheatem and How."
![]()
Well in all fairness this IS a very heavily regulated industry as it is. If Big Oil was regulated as much as your telco's were the price at the pump would go into a free fall over night. That being said, ATT could argue, yell and scream all it wants, but if the FCC says there going to audit each and every broadband "meter reading". They have no choice but to obey, or risk loosing the network. The telecom act of 1996 taught them that very plainly. That and they almost lost the ability to collect there USF fees back then. I am quite sure they aren't willing to risk that either. Those USF Fee's are billions of dollars in revenue which is earmarked for network build out. They know it and they aren't about to risk loosing it. Getting back to the point. If enough people complain to the FCC, then they will investigate. Usually that alone is enough to make ATT cease and desist. But we shall see.
Re: Email just received concerning Caps & Overages
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03-31-2011 04:15:17 PM
Got my official notification e-mail today...
*starts walking down the path to switch back to Charter*
...It is a sad, sad day....
Re: AT&T To Impose Caps, Overages
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03-31-2011 04:16:32 PM
Just for the record too...I have already emailed both senators here in MI, my congressman, the white house, and yesterday I contacted the FCC. I also had a nice chat with an ATT representative online and made him aware of how displeased I am with this cap, and with the fact that after June I will probably be finding another carrier if this is not reversed. You know that could easily fix this by simply grandfathering in all of there existing UVERSE customers in the unlimited data plan that they originally sold us. Then when they sell the new people coming on board, simply tell them that this is there cap. They could also put a promo code in the system good for a year at a time that would give that account unlimited data transfer. This would in fact allow them to do this without having a mass migration of there base of customers.
Re: AT&T To Impose Caps, Overages
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03-31-2011 04:51:59 PM
“Other tools may measure at different 24-hour periods than we do, and most likely do not take into account the standard network protocols (e.g. Ethernet, IP) that are used to provide applications and content to our customers via the Internet. As you know, this is fairly standard to incorporate when measuring broadband traffic and is applied by other ISPs who measure usage.”
ATT has proven they can't even add their own numbers right and this is what they have to say Ha Ha
Re: AT&T To Impose Caps, Overages
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03-31-2011 05:12:52 PM
ATT has proven they can't even add their own numbers right and this is what they have to say Ha Ha
ATT will determine our broadband usage and implement charges if appropriate. Thus, we have to comply with their records which soon will be available.
Re: AT&T To Impose Caps, Overages
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03-31-2011 06:46:16 PM
I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
Re: AT&T To Impose Caps, Overages
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03-31-2011 07:17:45 PM
Escapee wrote:So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
For one, I don't believe AT&T's claims of conjestion. Second, if their network really was conjested, then AT&T has been selling bandwidth they are incapable of providing. IMO, this has much more to do with customers dropping their land lines as well as the cord-cutting phenomenon. AT&T is trying to make up for lost revenue and then some by bilking their broadband customers.
Either way, I submitted my opinion by cancelling my AT&T internet service and switching to an uncapped ISP. I was hyped about getting Uverse which just became available to me until I read about this dealbreaker.
Re: AT&T To Impose Caps, Overages
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03-31-2011 07:20:26 PM
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
The heaviest users ALREADY pay more, without caps. That's because they subscribe to the more expensive, faster packages like Max Turbo.
AT&T utilizing caps is basically double-dipping.
Re: AT&T To Impose Caps, Overages
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03-31-2011 07:27:10 PM - edited 03-31-2011 07:28:22 PM
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
Your network build is pretty much subsidized by USF fees that you are allowed to collect of EVERY single customer in your territories regardless of whether they are direct customers of ATT or if they are customers of an CLEC. As was very clearly stated in the telecom act of 1996, you don't own the network the american citizens do. You get to keep collecting USF fees for maintanence on said network and for continous upgrades that ATT does. Everyone else has to buy bandwidth though. So no I don't feel bad for ATT at all. And if they want to go to truly metered then it needs to be federally monitored (the bandwidth) and you start at $0 on the bill and do metered usage with a REASONABLE overcharge. you will not get me to believe that 400 to 500% is reasonable. I think perhaps 200% is more in line. So say 2 cents per gigabyte? Maybe 3 cents per gigabyte. with NO base charge at all. That would be fair with what you are proposing.
Re: AT&T To Impose Caps, Overages
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03-31-2011 08:13:34 PM
jmsherman8 wrote:
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
Your network build is pretty much subsidized by USF fees that you are allowed to collect of EVERY single customer in your territories regardless of whether they are direct customers of ATT or if they are customers of an CLEC. As was very clearly stated in the telecom act of 1996, you don't own the network the american citizens do. You get to keep collecting USF fees for maintanence on said network and for continous upgrades that ATT does. Everyone else has to buy bandwidth though. So no I don't feel bad for ATT at all. And if they want to go to truly metered then it needs to be federally monitored (the bandwidth) and you start at $0 on the bill and do metered usage with a REASONABLE overcharge. you will not get me to believe that 400 to 500% is reasonable. I think perhaps 200% is more in line. So say 2 cents per gigabyte? Maybe 3 cents per gigabyte. with NO base charge at all. That would be fair with what you are proposing.
BRAVO! Well said!
Re: AT&T To Impose Caps, Overages
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03-31-2011 08:27:18 PM
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
That is the single thing I keep hearing from the ATT cronies that come on here to defend this decision. Lets clear the air on this once and for all.
Lest you not forget that to US, the paying public we do not care about fairness. We pay you for a service and expect for our payment the services that were promised. When I make my payment to ATT I have then entered an agreement to pay you for my time (in this case 1 month) to use the Internet. Now you are wanting to change that agreement to also say that my time may have to cost more than the next customer because I am using too much of it as is measured in gigabytes.
However it is MY time, your end of the agreement is to provide access coupled with the speed level that I have agreed to pay for, for 1 month, 24/7.
The new terms of your service are shaky at best, a completely on-line telephone, TV and Internet service is going to impose caps and penalties on the single item that drives this whole business.
Whatever ATT I hope you choke on this decision. I for one will be using just as much bandwidth as I possibly can. I see this as a challenge to ramp it up, get to that third warning of your flawed system and quit. The best vote any of us have is with our wallets.
Screw fairnness this is a business decision plain and simple. I know the board meetings they had with the pie charts and bar graphs really showed the true emothion that the customer base would be faced with.
This is nothing more than a back handed rate hike, personally I like to be kissed first before I am screwed.
Re: AT&T To Impose Caps, Overages
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03-31-2011 08:29:49 PM
sirmaru wrote:ATT has proven they can't even add their own numbers right and this is what they have to say Ha Ha
ATT will determine our broadband usage and implement charges if appropriate. Thus, we have to comply with their records which soon will be available.
Sort of makes you feel warm and fuzzy all over, doesn't it?
Re: AT&T To Impose Caps, Overages
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03-31-2011 08:59:46 PM
woodscomp wrote:
jmsherman8 wrote:
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
Your network build is pretty much subsidized by USF fees that you are allowed to collect of EVERY single customer in your territories regardless of whether they are direct customers of ATT or if they are customers of an CLEC. As was very clearly stated in the telecom act of 1996, you don't own the network the american citizens do. You get to keep collecting USF fees for maintanence on said network and for continous upgrades that ATT does. Everyone else has to buy bandwidth though. So no I don't feel bad for ATT at all. And if they want to go to truly metered then it needs to be federally monitored (the bandwidth) and you start at $0 on the bill and do metered usage with a REASONABLE overcharge. you will not get me to believe that 400 to 500% is reasonable. I think perhaps 200% is more in line. So say 2 cents per gigabyte? Maybe 3 cents per gigabyte. with NO base charge at all. That would be fair with what you are proposing.
BRAVO! Well said!
Thank you Woods
Re: AT&T To Impose Caps, Overages
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03-31-2011 09:01:47 PM
woodscomp wrote:
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
That is the single thing I keep hearing from the ATT cronies that come on here to defend this decision. Lets clear the air on this once and for all.
Lest you not forget that to US, the paying public we do not care about fairness. We pay you for a service and expect for our payment the services that were promised. When I make my payment to ATT I have then entered an agreement to pay you for my time (in this case 1 month) to use the Internet. Now you are wanting to change that agreement to also say that my time may have to cost more than the next customer because I am using too much of it as is measured in gigabytes.
However it is MY time, your end of the agreement is to provide access coupled with the speed level that I have agreed to pay for, for 1 month, 24/7.
The new terms of your service are shaky at best, a completely on-line telephone, TV and Internet service is going to impose caps and penalties on the single item that drives this whole business.
Whatever ATT I hope you choke on this decision. I for one will be using just as much bandwidth as I possibly can. I see this as a challenge to ramp it up, get to that third warning of your flawed system and quit. The best vote any of us have is with our wallets.
Screw fairnness this is a business decision plain and simple. I know the board meetings they had with the pie charts and bar graphs really showed the true emothion that the customer base would be faced with.
This is nothing more than a back handed rate hike, personally I like to be kissed first before I am screwed.
Well said....and a perfect analogy at the end!
Re: AT&T To Impose Caps, Overages
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03-31-2011 09:33:14 PM - edited 03-31-2011 09:34:56 PM
Escapee wrote:I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
The way I see it: Adding caps (overage fees) does not make it fairer unless you were to also lower the bill of the lowest users. If you add overage fees it screws the light users and the heavy users. So is it fairer because everybody gets screwed? LOL
What would be fair is starting everyone's bill at $0 and then charging everyone the same per GB fee. But AT&T would never do that because they make the most money now on the lowest users.
But to more completely answer what I think would be fairer than the proposed caps, see my post HERE.
Now to get a little more philosophical: From what I understand, AT&T does not pay per GB transferred. They pay for total bandwidth available, and it costs virtually the same whether it is in use or not. So really, heavy users are not costing any more than light users. The expense comes from upgrading when saturation reaches a point that it slows everyone down. So if you look at it from that perspective, the most appropriate way to pass the cost onto us is the same way: Charge us for how fast it can go, and not by how much we use it (the current method of billing). If you never over-subscribed anything, then we would all be able to transfer at our max speed all the time with no issues to AT&T. I realize oversubscribing network bandwidth is considered normal practice... but I'm just using this example to illustrate that the current billing method with no caps or overage fees makes the most sense when you think about how to pass AT&T's costs onto the customer with some profit built-in.
I am currently paying for 24mbps @ $65/month. I don't believe AT&T is paying nearly that much for 24Mbps when you're talking fiber that can carry multiple Gbps. It's not like they rent a T3 for each of us. So there is profit that could be made if I had my line saturated at full throttle non-stop the entire month. It's just everyone can't do that concurrently because the oversubscription infrastructure falls apart. But if AT&T is appropriately utilizing the funds we are already paying, the upgrading should still be able to happen and AT&T continue to make money. Maybe not the ridiculously high profit margin they are after. I'm sure my $215/mo cell phone bill has more profits in it. But that doesn't make it okay with me to "fix" my Internet bill to make just as much profit for AT&T.
But more than fairness, more than profit or lack thereof, I believe the Internet is the future of many technologies existing, and yet-to-be conceived. Getting more/better/faster/cheaper is how it will grow and thrive. Adding caps and overage fees is moving us backwards. People that are not willing to "stand up to the man" and change carriers or do without to make their voices heard are already returning TVs, canceling online subscriptions, etc. Exactly the opposite of the Internet explosion that is (and should be) happening. The USA invented the Internet, and now we lag behind at least 20 other countries in bandwidth per capita, and with caps and overage fees, we will just fall farther behind. If AT&T had a more Google-like attitude, we'd all have more/better/faster/cheaper RIGHT NOW. ![]()
Re: AT&T To Impose Caps, Overages
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03-31-2011 11:16:20 PM - edited 03-31-2011 11:19:28 PM
Lets not forget that using their equipment doesn't break it. They have $10k+ switches that run their backbones. They are designed to operate at a certain capacity. That is to say, the switch fabric allows so much data accross it at one time. If you need more bandwidth you get another switch or ten. You then negotiate with L3 or a major trunk line to the major routing site and bam internet. The whole cap is based on the fact that somehow we're costing ATT or any other company money. When in fact, we're just using their equipment as we're allowed to as per our monthly agreements and payments. To respond to something like this "If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.", the answer is simple. BECAUSE THEY"RE STILL MAKING MONEY! There is a set amount of bandwidth that ATT or anyone else has. They have to decide how to divide that up to the most customers, so they design different throughput packages to accommodate different users' needs. If they didn't design their entire network properly and were just handing out unlimited bandwidth that would be another story. Since everyone is on a level playing field the caps only server to discourage use and reduce the need for advancement or improvement of ATT's networks. Why should we upgrade our network when half of our customers hit their cap in a week and the other half only turn their pc's on once a week to check email? By allowing users to put a strain on the infrastructure it allows ATT to see weakpoints and opportunity to provide better service. You'll never know if your switches crap out when they get above room temperature if you have nothing going across them. I will agree that it's just a way for them to make a cash grab while they can. It seems to be working in Canada right?
Edit: just read the post above and it had very similar points. So +1 there. Must've overlookd it. Man I wish I could get the 24 down package here, I'm limited to 13/1.5. Because for "some reason..." I can't get the better service. So what happens if they do roll out an awesome package for $100 with no caps. It still wouldn't help people like me who ATT has deemed unworthy of awesome internet.
Re: AT&T To Impose Caps, Overages
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04-01-2011
02:04:12 AM
- last edited on
04-01-2011
08:40:06 AM
by
Tifa_Shines
Escapee wrote:
I have a question for the no caps crowd?
If they raise the price on everybody but drop the cap then instead of the heaviest users bearing the burden the lowest users will. Why is that fair.
If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.
So your choice may be let the heavy users bear the burden or even if you are below the cap you and everybody else pays more.
Let me answer your question with some questions.
- Does AT&T believe alienating 98% of their users for the 2% they claim they can not control?
- Why is there a 150GB limit on DSL vs. a 250BG limit on U-verse? If a DSL customer is paying for the same speed I am receiving, does that mean he is using more 40% bandwidth than I am?
- If DSL users are paying for the same speed I am as a U-verse subscriber, why are they being taxed at a 40% lower limit than I am? This does not pass the "sniff test", it stinks.
- Did AT&T fail to increase supply while demand was increasing as their customers assumed they were? If so, why did they oversell their service?
- Will AT&T guarantee that the limit will ever be raised based on factual and transparent data, or will it remain at 150/250GB until they feel like raising it, or more likely lowering it?
- As an employee, how do you feel about the limits? Do they make any sense to you {Keep it Courteous} This is a rhetorical question. Please don't complain to your management that I was harassing you, I wouldn't want to have my service terminated under your new TOS.
My wife, who doesn't want anything to do with the TV or internet service we pay for, so as long as she can hit the "power" button and watch what she would like (which is not 100% with U-verse due to resets) and her ability to connect to the internet on the rare occasion when she feels like it, asked me tonight, "so, is AT&T going to try to charge us more for our services?". I couldn't answer the question and replied, "the AT&T meter still does not function so I have no idea what they are trying to fabricate!".
To be fair, I was told by an AT&T CSR that I would not see any information on the tool if I was not close to the limit. Does this mean AT&T is trying to scare those that can see the meter data and not me?
One more question for you Escapee, does AT&T want to lose customers as a result of the limits? Perhaps this would solve the fabricated demand problem in the short-term. but this is just a guess.
Good luck Escapee {Keep it Courteous}
Re: AT&T To Impose Caps, Overages
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04-01-2011 05:47:09 AM - edited 04-01-2011 06:42:26 AM
U-LostMe wrote:
My wife . . . asked me tonight, "so, is AT&T going to try to charge us more for our services?". I couldn't answer the question and replied, "the AT&T meter still does not function so I have no idea what they are trying to fabricate!".
If you want to be perfectly honest, you need to tell your wife that you'll have no idea what AT&T is trying to fabricate even AFTER your meter starts to function. Why? Because AT&T will keep your meter and they'll be the only ones allowed to read it.
That should make your wife feel warm and fuzzy all over, don't you think?
PS: I'm amazed that some people still don't seem to be grasping this simple, basic truth. It doesn't matter where AT&T sets our caps. As long as they're the only ones that can read our meters, they can tell us anything they want to. And without any regulatory oversight or independent means of validating their data, we will be completely at their mercy.
PPS: It's fun to watch AT&T employees tiptoe around this issue. But if you go back a few posts, you'll notice that even ScottMac wouldn't be willing to give up his electric meter and trust his electric utility to tell him how much electricity he's using every month from now on. Make no mistake about it. AT&T's exclusive access to our broadband usage meters IS the elephant in the living room. It's time to wake up and smell the gigabytes, boys and girls.
Re: AT&T To Impose Caps, Overages
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04-01-2011 06:20:54 AM
trogdortheburninator wrote:Lets not forget that using their equipment doesn't break it. They have $10k+ switches that run their backbones. They are designed to operate at a certain capacity. That is to say, the switch fabric allows so much data accross it at one time. If you need more bandwidth you get another switch or ten. You then negotiate with L3 or a major trunk line to the major routing site and bam internet. The whole cap is based on the fact that somehow we're costing ATT or any other company money. When in fact, we're just using their equipment as we're allowed to as per our monthly agreements and payments. To respond to something like this "If customers are using more and more bandwidth and the ISP is collecting the same payments then were is the money to do upgrades is not going to be there in the future.", the answer is simple. BECAUSE THEY"RE STILL MAKING MONEY! There is a set amount of bandwidth that ATT or anyone else has. They have to decide how to divide that up to the most customers, so they design different throughput packages to accommodate different users' needs. If they didn't design their entire network properly and were just handing out unlimited bandwidth that would be another story. Since everyone is on a level playing field the caps only server to discourage use and reduce the need for advancement or improvement of ATT's networks. Why should we upgrade our network when half of our customers hit their cap in a week and the other half only turn their pc's on once a week to check email? By allowing users to put a strain on the infrastructure it allows ATT to see weakpoints and opportunity to provide better service. You'll never know if your switches crap out when they get above room temperature if you have nothing going across them. I will agree that it's just a way for them to make a cash grab while they can. It seems to be working in Canada right?
Edit: just read the post above and it had very similar points. So +1 there. Must've overlookd it. Man I wish I could get the 24 down package here, I'm limited to 13/1.5. Because for "some reason..." I can't get the better service. So what happens if they do roll out an awesome package for $100 with no caps. It still wouldn't help people like me who ATT has deemed unworthy of awesome internet.
"Lets not forget that using their equipment doesn't break it. They have $10k+ switches that run their backbones."
$10,000 doesn't even buy one blade of one switch in the field (VHO/CO/IO). The infrastructure edge switches and routers are ~$100K+, copper DSLAMs are ~$60-80K, the Internet backbone routers are ~$1,000,000 each and there are rows and rows of them in each NAP (Network Access Point).To back all that up are redundant systems that "hot standby" in case of failure (but they still cost, eat power, consume real estate, and require updates and maintenance).
Then there's the telephony equipment ... that stuff is real expensive ...
In addition to that there are some licensing fees, and monitoring apparatus and systems (and people, and real estate, and training, etc).
FWIW
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Re: AT&T To Impose Caps, Overages
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04-01-2011
07:08:10 AM
- last edited on
04-01-2011
08:57:28 AM
by
Tifa_Shines
In response to "You use more bandwidth these days but pay the same amount as you have in the past..."
That's not true... Yes the slower packages haven't changed in price (actually they have been going up), but the faster speeds that did not exist in the past are priced accordingly today... With X max speed, you can only consume a theortical max Y bandwidth per month... That's how the numbers work. AT&T's problem is they got greedy and instead of spending the money on their network they decided to give the top people bonuses and continue to oversell their network until it came to a crawl and needed the major overhaul. Of which our federal government stepped in with the USF fund and probably gave AT&T a majority of the money to run the fiber for which u-verse is based on.
Second, the cost for bandwidth DECREASES over time. As networks get upgraded, more bandwidth can be pushed through the same fiber lines. Heck, there's TONS of dark fiber out there sitting just waiting to be hooked up and used. People are so naive to the fact that it costs fractions of a cent to transport data. Like cell phones, they make so much money off that because it is so cheap (your infrastructure is limited to a tower and backhaul, there's no lines to each and every home to maintain), yet people shell out big bucks for features that don't cost the company a single cent. Much like uverse voice... We pay $35 a month for unlimited calls... being VoIP, it probably costs them less than $1 a month in overhead for that service... Nice profit eh?
Ironically, my co-lo provider over the past few years has bumped up monthly bandwidth from 1TB, to 2TB, and now to 3TB a month WITHOUT increasing fees a single cent! Why? Because economies of scale and as I said before the cost for bandwidth continues to drop.
If AT&T has an issue with 2% of their customer base using 20% of their network, then they need to deal with that 2% DIRECTLY... If indeed they are consuming 20% of the network then I'm sure they can somehow work in a TOS / AUP violation to bring these people down to some sane level.... Notice that AT&T doesn't even state HOW MUCH bandwidth they are using? Are they using just 100GB/mo? 200GB/mo? or something crazy like 5TB/mo? Have they even contacted these people to make sure they are using the bandwidth legitimately? Maybe their computers are infected and they don't even know they are using that? Maybe their network isn't secure and others are leeching their internet. Maybe they are using it for business purposes but have a residential subscription. Capping bandwidth caps innovation... If we want to conserve bandwidth then perhaps we should all switch back to dumb terminals and make the Internet ASCII text only... no graphs, no video, no sound...
Anyhow, for those that want to complain, here's the lady that called me from the Office of the President in Dallas, TX
{Personal Information Removed}
Call her up and let her know this is unacceptable... CHeck the previous pages I posted a link to the FCC form to complain also...
Re: AT&T To Impose Caps, Overages
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04-01-2011
07:21:06 AM
- last edited on
04-01-2011
08:52:25 AM
by
Tifa_Shines
And for those who know where power really exists in this country, e-mail your complaint here:
{Keep it Spam free}
Re: AT&T To Impose Caps, Overages
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04-01-2011 07:22:09 AM - edited 04-01-2011 07:23:15 AM
ScottMac wrote:
"Lets not forget that using their equipment doesn't break it. They have $10k+ switches that run their backbones."
$10,000 doesn't even buy one blade of one switch in the field (VHO/CO/IO). The infrastructure edge switches and routers are ~$100K+, copper DSLAMs are ~$60-80K, the Internet backbone routers are ~$1,000,000 each and there are rows and rows of them in each NAP (Network Access Point).To back all that up are redundant systems that "hot standby" in case of failure (but they still cost, eat power, consume real estate, and require updates and maintenance).
Then there's the telephony equipment ... that stuff is real expensive ...
In addition to that there are some licensing fees, and monitoring apparatus and systems (and people, and real estate, and training, etc).
FWIW
Let's say a typical CO services... 50,000 people conservatively... Figure that each of them has basic service at $35 a pop for voice... and we'll say half your people have internet at $40 a pop... Let's just completely exclude BUSINESS customers that pay WAY MORE for the time being...
50k x $35 = $1.75 Million
25k x $40 = $1.00 Million
$2.75 million dollars A MONTH...
That number is probably way on the low side too of what each CO generates... But my point being it's not hard to swallow the cost of a DLSAM or high-end switch... I realize that is just a small fraction of the overall picture, there's lot of hardware out in the field and maintaing reliable connections to customers is an ongoing job.
Re: AT&T To Impose Caps, Overages
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04-01-2011 07:24:31 AM
I don't have a problem per se with establishing a cap to deal with abuse. My problem lies in two areas:
1. The cap is the same whether you have 3Mbps service or 24 Mbps service.
2. The cap is a fixed number, not a percentage of available bandwidth.
The fixed amount means that as speeds and and usage increase, the cap becomes more and more likely to come into play. While most people wouldn't be affected by the cap now, what about when HD video becomes more widespread and service speeds top 100 Mbps?
Setting a fixed amount and not a percentage of purchased bandwdith is also grossly unfair to the person who has purchased wider bandwidth (and paid more for it). Someone who purchased 3Mbps speed can utlize 25% of their available bandwidth (not unreasonable) with a 250GB cap whereas someone with 24Mbps (read: me) can only utlize a little more than 3% (which is a ridiculously low cap). I've purchased 8 times the bandwidth. If they are able to utilize 250 GB, I should be able to utilize 2TB.
Re: AT&T To Impose Caps, Overages
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04-01-2011 07:34:23 AM - edited 04-01-2011 08:34:10 AM
Excellent point and one of the reasons why I won't increase my 3Mbps download speed unless AT&T forces me to. Two other things to keep in mind.
First, it's not just the speed of your connection that's the problem, it's the amount of data that flows across it in a given period of time. Those with higher connection speeds may receive higher quality (and FAR more data intensive) streams than those with lower connection speeds. The issue involved here is called Quality of Service (QoS). And it's something you may or may not be able to control.
Second, the party that has established the broadband caps and derives additional revenue from its customers who exceed them is also the party that has the exclusive and unrestricted right to tell its customers how much broadband their consuming. The issue involved here is called conflict of interest. And the potential for abuse should be self-evident.








