Re: 4 HD Profile

spd2demun · ‎07-28-2007

Not stupid at all.

Open your Reply here, look for the Tree Icon, click it, and select From My Computer. Browse to find the file where you stored it. Hit the Insert Image button.

Be aware, you will be able to see your photos in the post, but the rest of us cannot. Photos require Mod approval, so Wendy will be by shortly to do that for you. Just to let you know if nobody responds immediately.

aarmstrong27 wrote:

i have saved the screen shots. not to sound stupid, but how do i post them?

texasguy37 · ‎05-18-2009

aarmstrong27 wrote:

I posted on this thread when it was only 2-3 pages long; before anyone recommended calling the Sales Dept. I had called TS to get upgraded and was told I could but my bill had just went due the day prior so he told me to call back after I paid my bill. I did so yesterday. The first TS Rep I got took forever and then told me it wasn't available unless I lowered my Internet speed. She told me to try back in 5-7 business days. Unsatisfied, I called again and got a very nice guy that within 3 mins said I was taken care of and I would now be on the 0/4. I was at work so I wasn't able to reboot anything. I get home and all boxes still show 1/3 max, 2/2 ingress. Max bw was still over 32M. I reset all boxes and still the same. I rebooted the modem (power cord) and now all boxes show 1/3 max, 1/3 ingress, but now my max bw is 26.9M. Did they lower my profile from 32/5??? Why are they not showing 0/4? Please help cause I don't wanna call again, but if I do, from the looks of the thread now, I'll be called Sales not TS. Thanks, AA

I believe you are referring to the bandwidth allocation that you see for you WAN Profile and Ingress Profile from your TV screen and NOT the profile that you see in your RG. Is that correct? If true, what you see is correct. See the thread below.

http://utalk.att.com/t5/Equipment/Change-in-Bandwidth-Allocated-for-TV/m-p/248388

Also, the 4 HD Profile has not been released in every market as of yet. It may not be available in your market. Where are you located?

aarmstrong27 · ‎12-16-2009

Thanks Spd. TG- I checked with our local UV Network Lead (I'm a Mobility Employee) and confirmed it is available in my area. I'll get the pics up shortly.

texasguy37 · ‎05-18-2009

aarmstrong27 wrote:

Thanks Spd. TG- I checked with our local UV Network Lead (I'm a Mobility Employee) and confirmed it is available in my area. I'll get the pics up shortly.
Ok. Did you see my question about where you viewed the bandwidth?

aarmstrong27 · ‎12-16-2009

tv shows 26.9, rg shows the 32.

posting pics now.

aarmstrong27 · ‎12-16-2009

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aarmstrong27 · ‎12-16-2009

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aarmstrong27 · ‎12-16-2009

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texasguy37 · ‎05-18-2009

aarmstrong27 wrote:

tv shows 26.9, rg shows the 32.
posting pics now.
Thanks for the info. Your bandwidth numbers are correct. The update to the 3 HD profile changed the allocation to the WAN Profile and Ingress Profile. You are still on the 32/5 profile.

aarmstrong27 · ‎12-16-2009

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aarmstrong27 · ‎12-16-2009

pics are posted. Now to wait for the all powerful OZ to approve them.

aarmstrong27 · ‎12-16-2009

Can you see my stats yet?

texasguy37 · ‎05-18-2009

Yes, your screenshots have been approved. Everything looks fine!

Where there some issues that you were concerned about?

aarmstrong27 · ‎12-16-2009

The TVs show 1/3 for both profiles instead of 0/4 and 1/3.

texasguy37 · ‎05-18-2009

Since, you are on the 32/5 profile you qualify for the 4 HD pofile, if it is available in your market. The screenshots that you posted do not have an impact of that. You indicated that you have been told that the 4 HD profile is available in your market. I would suggest that you call the Sales Department and request the upgrade.

mhetterm · ‎11-13-2008

Anyone else notice that he seems to be getting ~9.5Mbps HD feeds instead of the standard ~5.7Mbps? Curious ...

aarmstrong27 · ‎12-16-2009

Is that good? Just spent almost an hour on the phone. Sales said they showed I was on the 0/4 so there was nothing they could do and transferred me to Tech Sup. It was all downhill from there. The TS Rep had me reboot several times; sent messages to all boxes; said something about the HPNA light not being on; then when she couldn't figure it out she asked me how many HD TVs I had. When I told her 3, her exact words were "Well then what's the problem sir? You can't watch 4 HD shows anyway." Needless to say, the line accidentally dropped a couple mins later and my problem still isn't fixed.

mhetterm · ‎11-13-2008

It _could_ be good - hypothetically, a higher bitrate yields lower/less noticable compression artifacts in the video output. Hard to say without actually seeing your video feed.

perritterd · ‎07-17-2010

Hi-I just upgraded to 4HD the other day and am having severe pixiallation and freezing of the screen for several seconds. I would appreciate any insight to what I should do. The funny thing is that only 2 HD/1SD is being used and 1 recording HD is taking place. I never had this problem before yet I have the 32/5 profile.

Bob.

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spd2demun · ‎07-28-2007

Just a few minutes, your screenshots are getting approved by the Moderator.

RCSMG · ‎12-10-2007

Hopefully you won't have to be downgraded to a lower profile. When the shots are viewable they may show another cause for the freezes. Do you have phone service from ATT? If so, does your phone service and internet service go out as well?

perritterd · ‎07-17-2010

Nothing else is affected. Only the glitches with the tv.

Bob.

mibrnsurg · ‎07-15-2008

See the red in the ip/profile tab, getting 43,604 corrected blocks/min, could be causing some of the problems as too many FEC errrors at a time can overwhelm the processor and cause picture problems.

4 HD may just not be viable for you there Bob. Call TS on the # in my sig and see what errors they are seeing, causing the problems. Good luck

Chris

__________________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Kong57 · ‎09-26-2007

Just got my 3rd HD stream, and for my trouble they upgraded my internet from 12 to 18; and $10 for for the next 6 months. Im a very satisfied customer

spd2demun · ‎07-28-2007

Good deal! Did you ask to be upgraded, or it came through automatically?

perritterd · ‎07-17-2010

mibrnsurg wrote:
See the red in the ip/profile tab, getting 43,604 corrected blocks/min, could be causing some of the problems as too many FEC errrors at a time can overwhelm the processor and cause picture problems.

4 HD may just not be viable for you there Bob. Call TS on the # in my sig and see what errors they are seeing, causing the problems. Good luck

Chris
__________________________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Yes, Chris, I saw it immediately since I've never had it before. Can you tell me why or how the simple fact that ATT changed my profile to 0/4 changed anything coming into my house? I still have the same number of tv's (both SD & HD) and the same DVR recording the same shows...! How did expanding the # of HD channels available to me alter anything when the stats for everything else remained the same??? Nothing on my end changed except a #-the number of HD channels available! The numbers that are displayed on my stats page have not changed in the least except for the FEC errors, which I do not know why would begin to become a problem unless you add sets or different streams. As of this PM, I have not had any more problems w/the pixiallation or freezes yet, but I will continue to monitor it. FYI, as you saw from my stats page, I do meet all the criteria for the 0/4 setup.

Thanks for your input.

Bob

Kong57 · ‎09-26-2007

i asked and im in Richardson Tx

spd2demun wrote:
Good deal! Did you ask to be upgraded, or it came through automatically?

AmishGuy91 · ‎09-23-2008

Live in The Colony, TX (suburb of Dallas). I noticed I was automatically upgraded to 3HD within the past week. So I called Sales today to see if I could get 4HD and after checking he said I wasn't eligible yet because of low bandwidth.

RCSMG · ‎12-10-2007

Click on this link, download the Realtime App and install it. You can get a realtime view of your services, which includes streams, your harddrive space and time left on your drive, and much more. It can even show you what profile you are on.

http://www.uverserealtime.com/

KALEL114 · ‎09-13-2008

Live in Mesquite,Tx and I just got 4HD. I had to call Customer Service, because they had downgraded me from 1SD/3HD to 2SD/2HD, for some reason. I asked them to go ahead and switch me to 4HD instead and they told me I was too far from the VRAD, 2550ft. I was told the same thing when I switched to 3HD and asked them to go ahead and try it. Sure enough, 0SD/4HD works great! I guess I have some good cables running to the house or something.