10-28-2009 02:56:37 PM
I became an AT&T/Yahoo! customer at a time when "Classic" was standard and there were no other choices, migrating from my employer's Outlook-based e-mail. It was quite a step backward, but tolerable. I switched to the Beta version as soon as it was offered, and would never consider switching back to "Classic" as a fix. It has too many problems. I have a gmail account and hotmail, but I still find Yahoo! the best place for my default Inbox.
The changes introduced earlier this year were mostly unwelcome, but at least a sign that some resources were being aimed at improvements. I view the permanent ad-pane as a pain in the ... as a necessary evil. I cannot disprove the arguement that without the ad revenue our service fees would be higher. My biggest complaint is that we were switched to the new e-mail software instead of being asked to to read about the changes and then given a period during which we could select the new version.
Earlier this year I experienced the new look of the e-mail software, and then a couple of weeks later received e-mail mentioning that a new e-mail was coming, but giving no useful details. In the future I hope to see a notice of change before experiencing the change to be given a choice of making the upgrade. Then the changes can be tested on a relatively small group of relatively brave or foolhardy pioneers, and minor glitches can be corrected. Only after the glitches are identified and fixed should the rest of the customer base be given a deadline for upgrading. How does that sound as a way for a professional organization to maintain software?
10-29-2009 01:15:57 AM
10-29-2009 11:03:04 AM
10-29-2009 11:33:04 AM
10-29-2009 11:48:32 AM
10-30-2009 08:03:39 AM
09-20-2013 05:14:25 PM
Maybe AT&T should maximize profits by making their customers happy.
All the websites are full of glitches and dead ends. They are designed to keep customers from changing their services to lower cost services without talking to a salesman about it on the phone.
The new email is horrible. I'm not speaking as a customer that uses one computer or even just one browser. It stalls and freezes constantly on all three of the computers I use and on 4 versions of browsers.
It is horrible and they (AT&T) should appologize, and go back to the old format till they fix the new one. I hope that the horrible manager that pushed this out before it was ready has been fired already, or at least demoted to a position where he can't do any more harm to your already dying reputation.
More complaints would have been filed about this if you didn't make it nearly impossible for customers to complain on the forum. Thousands would have complained if they had any patience left.