12-11-2012 11:27:44 AM
I received this message from at&t "This email is to advise you that your account may have been compromised. We recommend changing the passwords on your account(s). In case of active misuse the account will have the password invalidated." I followed the steps in the message and when I entered my password it had already been invalidated. I tried the "forgot password" option but the system no longer recognized my email address which has been my default address for 15 plus years. I tried all the options available at at&t and yahoo but nothing has worked. I was able to change the password on a sub account. I am currently using windows mail. While in windows mail I go to tools, send and receive and click on pop,att.yahoo.com for my default account and get the yahoo logging but it does not accept my password. I sent a test message from my sub account to my default but once again I was stopped at the yahoo login. HELP
12-12-2012 10:03:22 AM
Sorry to hear that your stuck in an email password reset loop. I have include a few links that have email password reset information just as a double check. If nothing is working please reach out to one of our ATTCustomer service team members by using the Private Message link below. Please include your name, email address that you can access, a phone number and the best time you can be reached. Please allow 48 hrs for a response.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
12-14-2012 04:49:17 PM
Following the suggestions above did nothing but I did get my problem solved.
PROBLEM SOLVED I've been on various related threads here for the last four days and go howhere until this afternoon.
Five days ago, before I joined this forum, I was all over att.com trying to get some help unblocking my email address and managed to generat a trouble ticket which popped up on my subaccount. Nothing else happened until this afternoon when a tech, TJ, called.
I explained the problem, she had me go onto an att address and access my blocked email account via temporary password which allowed me to login and set up a new password. Now it works with one exception.
I had 295 unread messages that were 95% spam from when I was hacked. Only about 80 emails download before I get an error message that the system timed out. When I try again it starts all over and I get the same messages again, and it times out again. Solved one problem and now I have another. It's like a dog chasing it's tail.