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Posted Dec 15, 2013
8:42:29 AM
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can't update outlook

I use Outlook to read my mail.  In November I received an email from AT&T that I needed to update my settings or I will no longer be able to use Outlook.  I clicked on the link provided and launched the AT&T Email Updater.  The updater said:

 

"AT&T Email Updater has not found any email account that require an update.

This could happen if:

  1. All your email accounts already comply with AT&T settings.
  2. You don't have any email client accounts configured (ex. Outlook or Outlook Express)."

Outook no longer works to check my mail.

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Dec 15, 2013 6:02:09 PM
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Guru

Have you attempted to manually change the settings?

 

The new settings, found here, indicate the following:

 

  • Incoming (POP3) server: inbound.att.net on port 995
  • Outgoing (SMTP) servier: outbound.att.net on porn 465
  • SSL Required
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can't update outlook

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Dec 15, 2013 6:02:09 PM
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Guru

Have you attempted to manually change the settings?

 

The new settings, found here, indicate the following:

 

  • Incoming (POP3) server: inbound.att.net on port 995
  • Outgoing (SMTP) servier: outbound.att.net on porn 465
  • SSL Required

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Dec 16, 2013 9:27:18 AM
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I  have  att  e-mail  also?  I  use  internet  explorer   or  my  google  chrome 

 

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Dec 17, 2013 11:50:52 AM
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Tutor

Thank you for you reply.  When I manually tried to update the settings, I tested it and received the following error messages:

 

Log onto incoming mail server (POP3): Cannot find the e-mail server. Verify the server information in your account properties.

 

Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.

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Dec 18, 2013 9:43:24 AM
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Hey, Bobbrom!

 

Thanks for posting. Julywashere's advice should have worked. If it didn't, please send us a private message by clicking here so we can investigate.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


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For account specific help, please send a private message to ATTCustomerCare

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Dec 18, 2013 5:50:36 PM
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It worked! I forgot to change the ports and use SSL inscription.  Thanks Julywashere!

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