01-28-2013 08:15:04 AM
Last night my computer was hacked or compromised somehow and sent a bunch of emails "Hey, this reminds me of you" in the subject line. So I deleted my contacts, changed my password, and am running a complete scan, which at 2 hrs 34 minutes has not found anything (Malwarebytes full scan).
When I try to email using the Yahoo Att email, I get the following message. When I click on the link in the message, it goes to a page that has been moved as it has no info other than a link to Communities. What do I need to do to remove this block? I looked at the options and checked the sig and blocked emails.
If you think that you received this message in error, or are receiving it persistently, please read this FAQ for more information and to request Customer Care assistance.
We apologize for the inconvenience.
The att.net Mail Team
Solved! Go to Solution.
01-28-2013 12:25:57 PM
I have included two links below that should help you out. The first is steps to take if your email has been compromised and it seems yours has. If following that literature gives you no help and your still unable to proceed please use the second link to send a private message to our ATTCustomer care team. Please include your name, a working email address that you can send and receive from, phone number and the best time you cane be reached. Please allow up to 48 hours for a member to contact you.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
01-28-2013 01:59:12 PM
James, thanks for your help. I had already found that particular FAQ and have gone through its steps so I sent the private message and hopefully support will have an answer.
02-04-2013 06:30:10 AM
02-04-2013 08:03:21 AM
I have the same problem which started this morning 2/4/13. I reviewed all of the recommended steps and found no problems with my account settings.
I am receiving emails OK. My wife's sub account is unaffected.
I have sent a private message.
02-04-2013 09:08:49 AM
A followup to my previous email to possibly help with troubleshooting this issue.
While I cannot send emails from my ATT webmail, I can send email messages from my Thunderbird email client. This is also true with my wife's ATT email sub account but unlike me can send emails from her ATT webmail account.
This is just a temporary work around as I only have Thunderbird installed on my home desktop.
Finally, we are in the process of migrating our programs and files to Win7 OS - any relation to that?
02-09-2013 04:15:45 PM
it says my account has suspicious activity-I cannot send emails from yahoo, but can receive/read. Help button goes to att.com where NOBODY has been able to help me! HELP!
03-26-2013 08:23:19 PM
I ma having the same issue with my att email and all my sub accounts - is it time to drop att email / and yahoo and just go with gmail or other email account? 4 hours online help with ATT - but to no avail still have the problem. Too bad for att if they can't rememdy this, they will lose lots of customers for it.