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Posted Jun 6, 2013
1:54:53 PM
Will existing email be saved when the new ATT-Yahoo webmail is implemented?

Will existing email be saved when the new ATT-Yahoo webmail is implemented? Specifically, will email in the Inbox and Sent Mail that have not been previously moved to folders be saved? If yes, is there a number, size, and/or date limitation?

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Jun 7, 2013 1:25:24 PM
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Community Specialist

Hey there jflower_child!  The new design is basically a change in the look and feel.  You will still have access to your current messages.

 

Take a look at About our new webmail design where we have answers to many of the questions that folks are having regarding this change.

 

If you are interested we also have a great video here: The new AT&T Yahoo! webmail that provides an awesome overall navigation tour.  The article also provides additional details as to what has changed!

 

I hope you find this information helpful!  :smileyhappy:  ~Delia


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Will existing email be saved when the new ATT-Yahoo webmail is implemented?

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Jun 7, 2013 1:25:24 PM
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Community Specialist

Hey there jflower_child!  The new design is basically a change in the look and feel.  You will still have access to your current messages.

 

Take a look at About our new webmail design where we have answers to many of the questions that folks are having regarding this change.

 

If you are interested we also have a great video here: The new AT&T Yahoo! webmail that provides an awesome overall navigation tour.  The article also provides additional details as to what has changed!

 

I hope you find this information helpful!  :smileyhappy:  ~Delia


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For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 12, 2013 7:25:23 AM
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I just changed to the new ATT-Yahoo Webmail and it appears that I have lost most of what was in my inbox. Everything prior to April 5, 2013 is gone.Can you tell me what to do or what happened to them?

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Jun 12, 2013 10:59:26 PM
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after moving to the new webmail I am finding that allot of my email are still in my inbox but I cant open them now. it gives me this message "There appears to be a problem loading the email" when I click on it. Any ideas on when this will be corrected? I have several I need to retrieve but this issue is stopping that.

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Jun 14, 2013 12:24:39 PM
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Edited by ATTJulieCS on Jun 14, 2013 at 2:06:31 PM

Hello cwaldensr and 1aw!

 

Thanks for your feedback. 

 

Please click ATTCustomerCare and send a private message containing your name, email address, contact number and a good time for you to be reached.  Also include the browser, the browser version, and your connection type. A manager will contact you within 48 hours of receipt of your message!

 

~Delia


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

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Jun 15, 2013 6:07:55 AM
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It seems that you also access your email on an email client application  like outlook  or smart phone  which has the settings to  allow you to leave a copy of messages on server  and delete from server  for specific day you like . If  this settings are not set enable   it will cause you missing email .

 

There is no change to your e-mail address or password, or to any of your messages, folders, contacts, or other content.

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Jun 15, 2013 6:09:22 AM
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It is due to compatibility issue . New mail format requires you to use Internet explorer version 9 or higher  . It would be best to access your email  using alternate browser like google chrome or mozilla firefox .  Let me know if it works :smileyhappy:

 

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Jun 21, 2013 1:44:39 PM
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Community Support

Hi cwaldensr,

 

I just wanted to check in and let you know that we received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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