05-06-2012 05:49:56 PM
I had AT&T DSL and they offered me the option to "merge" my Yahoo email with AT&T which if I remember right, meant that email sent to one also went to the other. It also had the effect of adding AT&T stuff to my Yahoo pages. Now I no longer have AT&T DSL and want to "unmerge". I found this page:
which incorrectly states that:
"After canceling your High Speed Internet service, you will receive complimentary Dial service for 60 days, which includes full access to your AT&T Yahoo! account. If you attempt to log into the Yahoo! network (att.yahoo.com) using your Yahoo! ID and password after 60 days, you will be given the option to unmerge your Yahoo! ID. If after 100 days you have not unmerged your Yahoo! ID, it will automatically be unmerged."
My Yahoo email was not merged after 100 days. I want to unmerge it. Anyone know how to do that?
05-11-2012 12:02:40 PM
I have the same problem. I don't see absolutely any reason why AT&T merged my Yahoo email with their service; and now, noone seems to know how to unmerge them. I spent hours with AT&T tech support, but no help.
07-18-2012 12:10:19 AM
After arguing with ATT the tech support said, they cannot unmerged. They stopped doing it 3 years ago. As all of us know they are no help at all. They might not be able to do in their end but they should provide us with the walk through steps on how we can do it by ourselves. I bet they get calls with the same issue and they should figure out the answer so they can pass along the whole team. Next time they get a call they can say here is how you can do it yourself. I should work for the IT team since I found the solution.
Tips before starting: My account was linked to sbcglobal.net. Log out from your yahoo email account.
Here are the steps:
1. Log into www.att.com
2. Type your User ID XXXX@sbcglobal.net
3. Type password: should be the same one you use to log into your yahoo account
4. Under the tab Profile --> you will see: Memember ID: firstname.lastname@example.org Delete Email
5. Click Delete email & wait few minutes
6. Go to yahoo mail; type your yahoo ID, password
7. A message will come up where it ask you if you would like to unmerge
8. Click unmerge
9. DONE your accounts are unmerged.
Hope this helps!!
07-18-2012 09:37:06 AM
If you are unable to un-merge the email accounts please PM ATTAlexCM.
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02-03-2013 11:37:27 AM
My problem is similar but compounded by the fact that I don't know the password to my Primary sbc account
My sbc account has the hacked account as it's contact email - so no use getting the password sent there.
I have a couple of sub accounts that are still working.