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Posted Apr 3, 2013
12:12:34 PM
Should/can I re-install the ATT EMail Program ?

Exp:

I accidentally clicked on a shoddy spam type download, but, have (I think) un-installed it successfully.

Now, I find that I have a problem with my ATT EMail program.

 

That being...

 

 The EMail opens with IE10 just fine, but, when I try to click on the EMail Subject (where the messages are listed), it does nothing.  That action previously opened an EMail message.

 

I can open the Message by mouse right click and select " open", and the Mail opens then.

 

Additionally, if I try to select/click on one of my Folders, or any other item in the left column of the Screen, that doesn't work.  I see the little "hand" appear, but when I click on it, it doesn't "go there".

 

Is there an Option somewhere,, where I can re-install the EMail program to correct this ?

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Apr 4, 2013 12:49:48 PM
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James,

 

Thank you for your prompt and informative reply.

 

I opted to do the Virus (Norton 360) scan first, before I tried the link you offered.

Apparently that worked, but it took more than an hour AFTER I finished the scans, for my EMail to start operating normally again..  I do have a "Report Problems" feature with my Protection Program, it's possible that it contacted Norton transparently, and they responded transparently with the fix.  I really don't know

 

Anyway, thanks again for your help. :smileywink:

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Should/can I re-install the ATT EMail Program ?

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Apr 3, 2013 1:52:34 PM
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SWHouston,

 

     Have you by chance run any anti-virus programs as well since this breach? I will include a link below that should help you along.

 

My AT&T email account may have been hacked, phished, or compromised

 

James

 

 

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Should/can I re-install the ATT EMail Program ?

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Apr 4, 2013 12:49:48 PM
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James,

 

Thank you for your prompt and informative reply.

 

I opted to do the Virus (Norton 360) scan first, before I tried the link you offered.

Apparently that worked, but it took more than an hour AFTER I finished the scans, for my EMail to start operating normally again..  I do have a "Report Problems" feature with my Protection Program, it's possible that it contacted Norton transparently, and they responded transparently with the fix.  I really don't know

 

Anyway, thanks again for your help. :smileywink:

Re: Should/can I re-install the ATT EMail Program ?

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Apr 5, 2013 7:31:08 AM
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SWHouston,

 

     Thank you for letting us know that your email is functioning correctly again! If any other problems arise feel free to stop by the forums.

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Should/can I re-install the ATT EMail Program ?

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