SBCglobal settings changed?

[adrianpl]

Hi All,

I've seen a few messages here relating to problems with older sbcglobal accounts and am wondering if some settings have been changed because of this?

After many years of receiving email from my sbcglobal account without problems, yesterday I found that email was no longer being downloaded by apple mail.  I can see new emails in the yahoo webmail page, and apple mail can log into the server without generating any username/password errors in connection doctor.  However the new mails don't seem to be being seen by apple mail or downloaded from the server.   I did try to rebuild my mailbox in apple mail but this didn't seem to help.

Many thanks for any suggestions!

Adrian

[adrianpl]

Just to add to my question - it looks from the exerpt from the connection doctor log below as if Apple mail asks to retreive mail but receives a system error from the AT&T end.  So mybe this is a temporary file system error at the server end?

WROTE Jan 27 14:09:24.841 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:inbound.att.net -- port:995 --
RETR 506

READ Jan 27 14:09:24.935 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:inbound.att.net -- port:995 --
-ERR [SYS/TEMP] problem retrieving message.

[gregzoll_1]

The server settings changed well over 3 years ago. Yes, you have to use the following:

Pop: pop.att.yahoo.com, Security SSL, Port 995
smtp: smtp.att.yahoo.com, Security SSL, Port 465.

If you use the inbound.att.net & outbound.att.net, you get issues with loss of connection to the servers and such.

[adrianpl]

Hi gregzoll_1

I was using the server settings you give above until earlier today.  As part of the debugging process for this issue I followed an AT&T self-support thread that advised I change my settings to the servers named inbound/outbound.  Either way, neither server option solved the problem sadly:

WROTE Jan 27 16:33:38.866 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 -- socket:0x7fe04e769aa0 -- thread:0x7fe048cdfd40

RETR 501

READ Jan 27 16:33:38.965 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 --

-ERR [SYS/TEMP] problem retrieving message.

WROTE Jan 27 16:33:38.998 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 --

TOP 501 0

READ Jan 27 16:33:39.065 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 --

-ERR [SYS/TEMP] problem retrieving message.

WROTE Jan 27 16:33:39.099 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 --

RETR 501

READ Jan 27 16:33:39.195 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 --

-ERR [SYS/TEMP] problem retrieving message.

WROTE Jan 27 16:33:39.241 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- hostop.att.yahoo.com -- port:995 --

QUIT

Incidentally if the support is out of date perhaps an AT&T monitor could change the page titled "Troubleshooting your AT&T email"

with the directions below:

inbound.att.net

outbound.att.net (requires authentication)

POP3

Full AT&T email address, including domain(e.g., test@att.net, test@bellsouth.net)

995, secure connection (SSL) checked

465, secure connection (SSL) checked

[adrianpl]

After finding a nmber of threads on this on other forums, I came across one that suggested that AT&T might be blocking pop when  a particular infection to a Java attachment was detected. 

I don't know whether this was the cause of my problem - perhaps someone at AT&T simply fixed a server glitch - but I decided to completely empty my spam mailbox just in case.  Within a few minutes of doing this POP (which had no been working for 48hours) started working again.  I hope this is a solution to the problem.  Thanks for comments/views.

[gregzoll_1]

ATT does not run the mail servers, Yahoo does, and they use Spamhaus to keep an eye on things. Personally you are going too deep into the issue. As long as you set your email program up properly and are running the latest updates for your MacOS, and apple mail, you should not be having issues.

Either way, either set of servers work, but as I mentioned before, the ones that I posted have never had an issue with server failure, or SSL, or even email rejection.

[alchemistgeorge]

HI Gregzoli_1 & Co.

My sbcglobal account stopped working inexplicably four days ago, giving me an error about RETR and failing to connect to the POP Server.  I was able to send and receive emails from my iPhone.

After checking all the server settings and resetting my password, email still failed.  

What worked was deleting all the junk mail in my junk folder, closing Thunderbird (17.0.2) and restarting the application.

[phaebes]

Same with me--four days ago the account stopped accepting my password. I tried deleting the junk folder, etc. without any success. I cannot get mail on my iPhone either.

[gregzoll_1]

Delete the acount from your iPhone and set back up. The iphone actually uses the Yahoo imap settings.

[nickdbomb]

This is the wrong information. 

I had had my android phone up and running using these settings until yahoo chnged their server settings.

Using the new server settings, I can send but not receive emails.

[gregzoll_1]

Yahoo did not change any settings.