01-20-2012 07:11:23 PM
01-23-2012 06:20:19 AM
After my last call to AT&T tech support, I received an email asking me to rate the service provided during the call. I gave very poor ratings. A couple of days later, I got an unsolicited telephone call from an AT&T technician who said he could take care of the password problem.
He logged into my computer and looked at all the Outlook 2010 settings, which were correct. Puzzled, the guy then began to research the problem while I sat and listened to him talk softly to himself. Finally, after several minutes of this, he said it was not an AT&T problem, because the same password problems were happening to all ISPs.
The caller ended by saying that since it was not an AT&T problem, he couldn't help me. What a complete joke that kind of tech support is.
I had the little password window pop up 5 times while typing this.
01-24-2012 05:02:17 AM
Maybe the tech rep needs to read the SUPPORT section of AT&T's website. The tech that I spoke with admitted that there is a problem on AT&T's end.
01-26-2012 07:25:42 AM
FWIW, I have a laptop setup for email at work. The email client is "Zimbra".
Yesterday I received one pop-up from Zimbra stating invalid password on my ATT.NET email account.
I clicked to accept the default password in the pop-up box (I did not re-enter my password), and then ATT.NET accepted the password.
So, this helps substatiate the problem is at ATT, not Outlook.
01-29-2012 04:30:36 PM
This might be a solution for you. We're using XP and Outlook 2003. We deleted the normal.dot file and successfully opened Outlook without getting the endless password prompts. Inside Outlook, we disabled "Use Word as text editor" under the mail format tab.
Corrupt normal.dot folders are a common problem and we suspect it was the method used to hack our account a month or so ago. Use the "search all files" and include "hidden files" in your search. The only downside is the loss of any custom formatting of fonts, spacing, etc., within Word.
Please try this solution, since ATT isn't offering any help and just tried to get us to use their fee-based support.
01-29-2012 05:46:13 PM
I hope I'm not jinxing it, but I haven't had any of these error messages for several days now ... and I haven't made any changes here in over two weeks; so, if there was a solution, it isn't something I changed here. Has anyone else noticed fewer error messages?
02-03-2012 01:28:13 PM
I am experiancing this same problem, but the weird thing is, if I log into the web interface, then it accepts my password for a day.
So I have to log into the web mail, and then I fire up outlook 2007 and just fine.
If I forget to do that in the morning, I get the never ending password prompts.
02-04-2012 08:51:52 PM
I am experiencing the same problem and cannot access my email on Outlook at all, only the web mail. Customer support has been extremely unhelpful and cannot resolve the problem. I think it's time to look for a new ISP!
02-05-2012 08:33:29 AM
Good news to report here ... it's just over a week now since I've had one of those requests here. I receive email for several SBCglobal.net email addresses using AT&T U-verse for my internet connection. As I said earlier, I was getting the incorrect password error for all until late last year then for just one of the e-addresses. I don't believe it was anything I did or anything any of us will do at our locations. I believe that providers are having to tend to this on their end, maybe even on an individual basis ... that is why it is taking so long. I believe on an individual basis because all of my email addresses are setup identically and are all created by the same main account (the main account was one of those that was "fixed" earlier, it was a sub-account that continued to have the problem).
Keep posting your problems and keep contacting your respective tech. supports.
02-14-2012 06:20:32 AM
While these super annoying pop ups virtually disappeared for a few weeks, it seems they're back with gusto starting late last week. I totally agree with the prior post about AT&T's tech support ignoring this problem and casting all guilt upon ISP's or email client configuration. Despite repeated validation of client settings AND connecting through AT&T uverse, the problem persists. Without exception, every attempt to troubleshoot this problem has ELIMINATED everything EXCEPT AT&T itself. At what point do they 'fess up and fix their problem? The dull 'thud' of their silence on this matter is utterly inexcusable.
02-14-2012 06:27:44 AM
I am using bellsouth.net. My popups stopped and have not returned. My fingers are crossed that they won't start up again. Will keep everyone posted.
03-19-2012 10:41:34 AM - edited 03-19-2012 10:42:57 AM
I am a U-verse customer (att.net). I thought I had, sort of, resolved the username/password issue until this morning. I had tried all of the suggestions that people had posted here, but wasn't really getting any resolve. A couple of days ago, I decided to go check my spam settings in my Norton Internet Security (2012) settings. There is a setting called Web Query that I disabled.
In the Norton Internet Security main window, click Settings.
In the Settings window, click the Network tab.
In the left pane, click Message Protection.
Under AntiSpam, in the Web Query row, move the On/Off switch to the right to the Off position.
In the Settings window, click Apply.
Once I had did that, I reopened Outlook (2010) and my mail started flowing again with out error. However, at some later point that day, I had went back into Outlook and was having the issue again. I went back into Norton and the Web Query setting had been inexplicably changed back to on. So, I just turned off the email integration, opened outlook again, and started receiving my email again. Well, this morning, got errors AGAIN (email integration was still turned off in Norton. I went into webmail, made sure I was signed out, I signed back in and closed the browser page. Hit the Send;/Receive button in Outlook, and I was able to receive emails again.
This has gotten very frustrating (I know.. preaching to the choir). I am not having any problems receiving email on my mobile devices (iPad/Droid X) and I am able to log into webmail without any issues.
03-22-2012 10:37:41 AM - last edited on 03-22-2012 10:53:03 AM by Phil-101
I'm going to take these to a more public forum and see how AT&T feels about it. I'm sure getting this posted on The Consumerist website will get AT&T's attention.
This is a continuing issue that lies with AT&T. I just got off the phone with support and the Tier 1 technical support agent tried walking me through their script until I called bull. She insisted this was an Outlook problem until I brought up this thread, another one like it and the alert on the AT&T support page about "intermittenet password prompt" issue - yet it has no date associated with it and no suggested time to resolution. Once I showed her these things she admitted there isn't anything she could do and that she would escalate my issue to Tier 2.
I have the issue at home with Outlook 2010 where the prompt comes up several times but my email will work if I simply click cancel at the two prompts. I don't have the issue at work with either Outlook 2007 or 2010. My server settings at both locations are the same. I've tried creating a new Outlook profile and this did not fix the issue.
A very important person at the company I work for has been having this issue for several weeks now. It doesn't matter what server settings are used or which version of Outlook. It doesn't matter if it's this person's computer at home or a computer confgured on our corporate network in my office with this person's email account - the password prompt continues, is intermittent, and random.
I will make sure these threads are posted on every public forum possible until AT&T can no longer ignore the issue. I do not expect to hear back from AT&T because they have clearly written off their customers and do not want to spend time and resources supporting people experiencing problems - hence, the canned scripts that every caller must endure. They waste everyone's time and solve nothing. Imagine if our country went into battle the same way - putting front line soldiers in harms way with nothing but a script and no knowledge of war. Makes me glad AT&T is just a services company.
[Edited to comply with Guidelines]
03-25-2012 04:51:59 AM
Like all you other posters, the problem continues for me in Uverse and Outlook 2007. I've tried all the suggestions to no avail and have just about given up. One more plea, does anyone inside or out side AT&T have a solution as this is about to drive me out of business when I cannot communicate with my clients? Help please . . . . Bruce
03-25-2012 06:15:23 AM
After (way too many) conversations with att yesterday, I finally got somebody on the phone that admitted they had a problem with their server(s), and they didn't know how long it would take to fix. He said that they were aware, but the word is not being spread around att that much, and many of the "customer service" or "techs" won't tell people about it. He said that it was an intermittent problem and didn't affect everybody, and it doesn't affect everybody the same way. He DID say that they can credit back your bill for the issue, but that obviously doesn't fix it.
Another interesting note about the use of YOUR email address (not the att email). With my work email (that I mainly use), it requires port 25 for the outgoing server. My email provider said that it looked like att was blocking this port. I had a technician come by the house last night, and after he couldn't even get his own att email up and running, I asked him about port 25. He confirmed that att blocks this, and that they can unblock it...FOR A FEE!!! So let me get this straight...they block a popular port for some reason, and hold it ransom if you want to use your own email. You want email...you have to pay us to unblock it. Is this ethical? Is this legal?
Now if they do unblock it (I will NOT pay for this), there's no guarantee that I'll even be able to get my email to work through Outlook.
The technician also looked through this very thread, and couldn't believe how many people were experiencing the exact same problem and how up to date it was. He admitted that they too get the run-around when trying to call, and when he wants to find fixes, he uses Google to find threads just like this! So ATT's own people have to find out what the public is saying on forums to figure things out because they can't learn from their own company.
So, if your non-att email requires the use of port 25 for outgoing mail, get in touch with att and demand they unblock it at no expense. Also demand that they credit back your service for any and all time that your email doesn't work properly...regardless of what email client you use. The ISP shouldn't interfere with any email client or provider...they are simply there to provide the signal. To try and blame third party programs or email providers is beyond ridiculous.
It's not our responsibility to see that we get proper service, it's att's responsibility to provide it. Step up to the plate att, look yourselves in the mirror, and fix your problems / take care of your customers. Perhaps you need to back off on your advertising budget and apply it to technical development and PROPER training of your people. You have some serious flaws in your internal systems, and the flow of information within your corporate ranks. You've been so busy trying to figure out how to grow your company that you've forgotten that you need to grow your infrastructure at at least the same rate.
03-27-2012 04:15:41 PM
I am running XP with Outlook 2007 and was having the problem as soon as I installed a new 2Wire Gateway. I have legacy email with swbell.net. After a few phone calls and trying what was posted here and on the AT&T how to section, I was told to try the following, and email started working fine:
From the E-mail Account Settings, the User Information is the same as what is listed in this forum and how to section.
Account Type POP3
Incoming mail server: inbound.att.net
Outgoing mail server: outbound.att.net
Login Information is the same as what is listed in this forum and how to section.
Under More Settings
Click Outgoing Server Tab
Check My outgoing server (SMTP) requires authentication
Check Use same settings as my incoming mail server
Click Advanced Tab
Incoming server (POP3): 995
Check This server requires an encrypted connection (SSL)
Outgoing Server (SMTP): 465
Use the following type of encrypted connection: SSL
03-28-2012 09:45:00 PM
Appreciate your information! I also was concerned this may be related to the transition of att now requiring yahoo.com as platform. I am still having issues and this is seriously impeding the ability to effectively do business when trying to submit proposals and estimates using quickbooks, and sending or receiving emails from our main desktop. UGH!!!! When is this issue going to get resolved!
We started having problems only 2 weeks ago. Now it is every day. I just completed a survey for att (funny that it popped up saying I was "selected" to take a survey).
I made note in the survey that threads like this are all over the web and still no solution appears to be a permanent fix!
03-29-2012 12:05:22 PM
I am a computer technician out of Panna Maria, Texas (78144). I have gotten a lot of calls, especially recently, regarding this, I have tried all three server settings mentioned in this form, resulting in the same intermittent issue with any of the settings. It seems to me that the internet connection bottlenecks (to many users online) and as a result causes server time outs on ATT’s end. This is NOT cool! This means that no matter how long you set the server timeout length within outlook, the best case scenario is you will receive LESS password prompts, Which is exactly what I’ve discovered. If at this point this looks like a plus for you guys here’s how you do this:
- Go to Tools > Account settings
- Select you e-mail account (if you have more than one, you will have to do this for each one)
- Then click, ‘change’.
- Go to > ‘More settings’
- Click on your ‘Advanced’ tab and locate the section titled, “Server Timeouts”, set the gauge to 10 minutes, if you wish.
- Click > OK > Next > Finish
- Test by clicking on send and receive
Like I said before, you will probably still be receiving the password notice, but now it should be minimal. You should also notice that during slow times, when few people are online, you will almost never receive this notice.
Hence, my advice (Whether you do the above of not):
- disable Scheduled send/receive:
- Click on the arrow next to send and receive > Send and receive settings > Disable send/receive…
- This will enable you to have the control as to when the e-mail is checked.
- Try to check your e-mail, by clicking on send and receive, only during slow times and try not to check your e-mail during peak times.
- Click on the arrow next to send and receive > Send and receive settings > Disable send/receive…
This should help TAME the issue at hand, until ATT comes back into reality.
03-30-2012 09:15:09 PM
all of a sudden outlook 2007 keeps asking for user name and password. I checked the box for remember password but am unable to receive my att.net email in outlook. this is not happening to my other email accounts.
04-02-2012 01:54:58 PM - last edited on 04-02-2012 02:28:33 PM by Phil-101
I’ve had this exact same problem intermittently for well over four years. I have six e-mail addresses under our DSL account, and the “invalid user name or password” would nearly always start with the same one of the addresses, sometimes gradually “spreading” to all the rest. Most often it would clear up the next day on its own, sometimes a log in/out of webmail would fix it, and occasionally I’d have to delete the problem account and re-enter it to clear it up. After a personal letter to the supreme AT&T President/CEO’s home in Dallas in late 2010, my “Internet never works in extreme temperatures or when it’s raining” (which had gone on consistently for three years) was resolved, but the password one continued. Last week, for the first time ever, the problem returned but refused to clear (thanks to everyone in this and other blogs for the great suggestions, but all were to no avail), so I reluctantly began calling Tech Support again. After encountering some of the rudest people on the planet (forgive me, but I now sorely miss the old offshore support people), I was told (depending upon who I spoke to) that it was either Microsoft’s or Yahoo’s fault and that they could and would offer no help. Based upon testing with Outlook 2003, 2007 and 2010 on several different machines at two locations as well as an Android App, plus assistance from my corporate IT staff, pretty much nothing worked, and thus I think that I can rule out Microsoft, given the identical Android (Asus Transformer Prime running Ice Cream Sandwich) experience. If I’m not mistaken, Yahoo is a subcontractor with AT&T. In a conference call with AT&T Tech Support and Yahoo, the latter also blamed Microsoft. After numerous calls to the “AT&T Executive Support” number (e-mails from them note “AT&T Office of the President” but they refuse to identify which one of these) I was eventually called back and told that (direct quote) “AT&T no longer supports the use of any third party software” period. I documented numerous current AT&T promotional materials that welcomingly say otherwise, and I even called Customer Service, saying that I was interested in signing up for their top tier service (which imagine my surprise has often been suggested as a resolution for this problem) but I expressed my concern about their support for third party email clients. No problem, said all sources, we sure do support them! There are numerous problems here, starting with offering excuses with no solutions in exchange for payments regularly received from me, and ending with luring customers with a product promised to be supported that will not actually prove to be after the contract is made. AT&T has been dead last in customer satisfaction the past couple of years, and they appear to be clawing their way even further downward. Stay away from AT&T at all costs. Still awaiting a solution, refusing to pay any more bills until that happens, (luckily, my wife was an attorney that former VP Cheney nicknamed "Chainsaw").
[Edited to comply with Guidelines]
04-03-2012 08:02:07 AM
As a follow up, in the wee hours of this morning I went in to webmail to see what might have been received into the still most problematic of my e-mail accounts (I was getting the same old familiar pop-up error via Outlook). A few seconds after logging in to webmail it began repeatedly disconnecting (a message appeared on screen). I also kept getting an insistent message out of webmail that I needed to update my flash player (which is not correct) – very bizarre. I had explained to Tech Support dozens of times in years past that webmail itself has also been an intermittent issue, but as soon as it was working at the particular second that I was speaking with someone, it was immediately “sorry, not an AT&T problem - can’t help – bye – CLICK.” Very clearly this is and has been an AT&T problem – in any case, my service deal is with AT&T and not Yahoo (Microsoft has been ruled out since I had the same problem with my Android tablet). My (huge international) company has recently jumped ship from them to Comcast for similar service reasons. Again, we need solutions, not excuses.
04-04-2012 08:57:54 PM
I,we, my wife and I got a call from ATT this week, seems that someone is following up or something, My wife explained the problem with Outlook, support, etc and the person said. "I am calling you, so when I call back on Fri at 10 AM your time, there will be no charge and I can clear up this problem." The funny thing is that suddenly when I arrived home my gmail was downloading to Outlook, on both of our accounts. but there still is that funny little error message that appears. So we will see what happens on Friday, that is if I even get a call. After all it is Good Friday, and ATT being the secular company it is, they will probably be observing the holiday potential. This I can say, because I retired from them, years ago.
04-06-2012 08:47:51 AM
Solution that I found - Go to your sbcglobal or att mail webpage in your browser, and select options, and then more options. Go to the POP and Forwarding section, and where it says "When POPing my messages",,, the dropdown box probably says "don't pop spam". Select one of the "Include spam messages" and save the changes. Outook should work fine after that.
04-11-2012 04:06:14 AM
Have tried this does not work - all att want is clients to go to payed support and they after wasting your time tell you it is your outlook problem which we all know it is not
I will call att one more time today if they do not acknowledge the problem I am moving servers
04-11-2012 04:31:39 AM - last edited on 09-06-2013 08:52:15 AM by ATTMarianaCM
Please accept my sincere apologies for any inconvenience that you might
Here are steps that we need to do in order for us to check if you are
currently affected with ongoing server issue. Please sign in to your web
based email through www.att.net <http://www.att.net/> . If you were able
to login to your email, please update the password and servers on your
Outlook 2007. We have here link that will provide you the correct server
settings to use.
Please be reminded of these updated servers:
Incoming (POP) : pop.att.yahoo.com
Outgoing (SMTP) : smtp.att.yahoo.com (requires authentication) Incoming
mail server : POP3 Incoming/Outgoing User Name : Full AT&T email
address, including domain (e.g., email@example.com, firstname.lastname@example.org)
Incoming mail port # : 995, secure connection (SSL) checked Outgoing
mail port # : 465, secure connection (SSL) checked
Note: When updating the secure server settings, check the SSL box first
and then update the port number if necessary.
Should you need further help regarding your post, please feel free to
reply on this thread.
For quick answers, make the new AT&T Help site your first stop. Visit
http://www.att.com/esupport/ where you'll find pages of product
information to assist you.
For additional assistance, you may chat with a live agent by clicking on the link below.
tried what you posted did not work restarted outlook did not work rebooted computer did not work since you are an att expert why can't att tell there is a problem we are working on it and give a time line instead of having so many unhappy clients I am going to call att one more time if I do not get a convincing answer by the end of day I will get a new service
04-11-2012 10:28:23 PM
This client's problem drove me nuts - I even took his PC offsite & it would connect fine, but never at his house. Finally determined his residential wireless router date & time settings were set to wrong time zone. When I fixed the zone, the time synced up, and email login problem solved.
04-13-2012 11:31:40 AM
Ok, thanks for the suggestion and I did the following: 1) set time-out to 10 min, 2) turned off auto checking of email every n minutes (it was set to n=10 min) and problem stopped. BUT, I've been fighting this for 2, perhaps 3 years and have been fooled multiple times. It always comes back in maybe 5 min or perhaps 5 days.
The last suggestion on another forum (can't find it now) was that it was a conflict with my 2 PC's competing with each other to check mail if the interval was set too short, so I made one 10 min and the other 12. Problem continued. Today it happened with the other PC powered off. While I was making change #1 above (setting time out to 10 min), the pop up box was coming up every 1-2 seconds. Every time I clicked "cancel" or "ok" it was back and I was not checking email. Then suddenly, the problem cleared. Sometimes, not always, I can clear it by logging in to my ATT/Yahoo email acct.
It seems a systemic problem with the ATT/Yahoo servers that must be unfixable or it would have been fixed by now. Again, I've been seeing it for well over 2 years and have spent collectively 3-4 hrs on the phone with India tech support over the course of 3-4 calls last year and in 2010.
As others have observed, I see this with XP, WIn 7, Outlook 2003, Outlook 2010 and Thunderbird and all recommended server settings. I'm currently using "inbound" and "outbound" as suggested on another forum, but the problem continues as usual.
Also, what's up with subscribing to the 3meg DSL rate tier but only getting 1 to 1.5meg during peak hours at night and never better than 2.6meg at other times? Many people across the country have the same complaint (I'm in Nor Cal). ATT's story is 3 meg=2.6meg. If I paid for 6meg would I then get 3meg? How long would a grocery store get away with selling a half gallon of milk that only contained a quart of milk?