07-18-2013 01:53:23 PM
I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled. I went into my subaccounts and re-enabled it, but I still cannot login? Anyone else? How can I expedite this and get it back or is it gone forever?
Solved! Go to Solution.
07-18-2013 01:59:54 PM
Thanks AT&T but I was hoping to get a better response than this:
As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.
We appreciate your efforts and hope you will continue to be an active member of the community.
The AT&T Community Support Team
07-18-2013 03:20:51 PM
Update: Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines. She is unable to help me so gave me a # to call 866-722-9932. Listening to music.
To be continued, sadly...
07-18-2013 03:34:44 PM
"Due to unexpected call volumes we are unable to help you at this time. Please visit help.yahoo.com and clicked on locked accounts"
OK - progress, right?
I certainly hope this helps someone else...
07-18-2013 03:53:43 PM
07-18-2013 08:25:59 PM
Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself? Still waiting to be resolved. I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?
07-19-2013 08:39:49 AM
I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.
I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.
good luck and please post how you make out!
07-19-2013 09:27:33 AM
Another update... my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.
However, Yahoo cannot assist me until I unmerge the email account with AT&T.
AT&T is stating that they are unable to unmerge the accounts.
This is beginning to sound like the problem has no solution.
Not giving up! (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).
07-19-2013 10:09:46 AM - last edited on 07-19-2013 10:45:20 AM by Phil-101
Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!
[edited for privacy]
07-24-2013 08:43:45 AM
I followed that link and was sent to an online article that told me
- You will need to contact AT&T for assistance with your AT&T Yahoo! Mail account.
ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful
07-24-2013 09:07:03 AM
I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent. Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active
Now if only I could change the preferred browser language from Spanish to English..... -
09-26-2013 10:54:23 AM - edited 09-26-2013 11:04:11 AM
This link worked for me. I followed the directions and was skeptical about sending a message, but I did that yesterday. I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!
I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then. This worked.
Thank you Adam42Kelly!
01-12-2014 10:23:48 PM
You can change the language for your subaccounts by:
1. logging into your subaccount
2. click "My AT&T", then "Profile"
3. Go to "User Information", edit it
4. Change Espanol to Ingles