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Posted May 10, 2013
2:04:46 PM
Inactive sbcglobal.net email SFPWD43
I have talked to 5 different departments and a few more people within those departments and the answers are all useless.

My email account is inactive. I need a password to activate. Don't remeber it so need a new password but can't get one because email is inactive. Go figure!

I have talked to dsl, uverse, tech support for both, and web assistant center and all I get is we apologize for the inconvenience. Can someone help me?

I want to reactivate my old sbcglobal.net email. It is not free...i use to have to pay to have it and when i stopped paying it then it became inactive. Now I am told when service is cancelled u get to keep email for free yay you but not yay me because I am in limbo.

Help would be appreciated!
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May 14, 2013 7:24:00 AM
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chachav,

 

Unfortunately if you haven't used your account since 2007 it will no longer be functional. There is however other options for free email, hotmail and Gmail are two options that come to mind.

 

James

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Inactive sbcglobal.net email SFPWD43

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May 13, 2013 2:12:19 PM
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chachav,

 

Hello and welcome to the forum. When is the last time you used your paid email account, and how long has it been since you discontinued your service or stopped paying, which might have triggered an inactive account?

 

 

James

 

 

 

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May 13, 2013 2:50:26 PM
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It's been since 2007 that I stopped paying to have access to the account. at that time, you had to pay to have access not like now where it becomes free.

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May 14, 2013 7:24:00 AM
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chachav,

 

Unfortunately if you haven't used your account since 2007 it will no longer be functional. There is however other options for free email, hotmail and Gmail are two options that come to mind.

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Inactive sbcglobal.net email SFPWD43

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May 27, 2013 9:03:08 AM
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my account, which I have used more than 6 years went inactive from one day to the next last week !!!

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May 27, 2013 11:02:36 AM
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my account, which I have used more than 6 years went inactive from one day to the next last week !!!

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May 28, 2013 7:47:35 PM
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My account has been active for 20 years! It is still working, but it stopped forwarding to my iCloud.com account. The password is not recognized for some connections, like address book. 

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Jun 8, 2013 6:04:27 AM
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were you able to get your account reactivated? i'm having the same trouble!

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Jun 18, 2013 8:19:17 PM
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I am having the same problem and I do not even have the option to reset the password:

 

Your account is inactive. You will not be able to reset the password with your account in this status.(SFPWD43)

 

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Jun 19, 2013 11:06:58 AM
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Having the same issue of an "inactive" account.  I've been on the phone, chatting and online researching what to do and keep going in circles.  Even the "Go to Solution" on this thread is a mindless loop with no results.  I'm trying to remain calm but after four hours of no luck with customer service, I'm about to put on some Limp Bizkit and 'Break Something.'

 

I've sent a private message to AT&T help as other threads have specified but no reponse yet.

 

I don't want to be redundant, but maybe starting another thread will get some resolution?

 

WHY is this happening to us?

 

 

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Jun 19, 2013 11:17:26 AM
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Why does this post say SOLVED????? When you click on Go to Solution -- THERE IS NO SOLUTION! Just a note about Yahoo's "accepted solutions"! This situation is starting to get VERY frustrating.

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Jun 20, 2013 8:20:31 AM
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Community Support

Hi ArpiD,

 

I just wanted to check in and let you know that we received your private message. I just need a little more information. Can you please respond to my private message with your email address?

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Jun 20, 2013 12:38:40 PM
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I just went through the nightmare of this happening to me. Unfortunately I had my sbcglobal email address merged with my Yahoo account which I have had for 15 years. I used my Yahoo account for all of my bills, online accounts, personal correspondence and have years and years of saved emails. I called their support line and after 4 hours of talking to 9 different agents, plus calling my bank, going to an AT&T store, and digging up old information about where I lived what my phone number and zip code I used to have, they STILL have not helped me. I refuse to give up because I need this account. At this point they are holding my account hostage.

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Jun 20, 2013 9:18:20 PM
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Yesterday my yahoo e-mail quit working.  I contacted yahoo support and they followed up immediately with me explaining that I have to unmerge my email accounts with ATT.  I stopped my internet service in November 2012 and had no notification from anybody that this "unmerge" was necessary.  My problem is I cannot log in to ATT to unmerge and was passed around on the phone for 45 minutes with each new person I was transferred to unable to find my old account information.  I also have had my yahoo account for 15 plus years and it is necessary that I get a solution to this issue.  ATT is trying to re-establish my service for home phone and cell service and I run into this mess.  Help us please!! 

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Jun 21, 2013 3:30:20 PM
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Hi ricksquick26,

 

I just wanted to check in and let you know that we received your private message and I sent you a response with some suggestions.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Jun 23, 2013 4:28:07 PM
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My ATT.NET was hacked this morning and spam emails sent out to my adress book contacts. I could still use my account all day though........until one hour ago..Nnow it says I am inactive and I cannot get in OR change my password!!! I have been online looking for answers and they all require me to put in or reset my password which keeps getting rejected because it says I AM INACTIVE!!!!!!!! I have had no problems for 3 years until now........and how ridiculous that it said that you will email me with a reply when I CAN'T GET INTO MY EMAIL ACCOUNT BECAUSE YOU SAY IT IS DEACTIVATED....I have had to use someone else's email address to receive YOUR message to me...!!! AT&T,...PLEASE HELP ME>>>!!!!!!!!!!

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Jun 25, 2013 7:25:32 AM
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This is a simple enough question to answer straight. Does the sbcglobal.net address cease or not?

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Jul 16, 2013 10:14:31 PM
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Edited by Taylarie on Jul 17, 2013 at 5:17:06 AM

my account, which I have used more than 6 years went inactive from one day to the next last week.

that{word filter evasion} up. ????????????

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