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Posted May 1, 2012
8:12:29 PM
Email contacts disappear

Today I noticed a problem with my email contacts missing in my sbcglobal.net/yahoo email account.  When I click on the contacts tab it says I have over 120 contacts and displays them all.  When I click on a list of contacts that I created it says the list is empty, then when I click on "all contacts" it says that I don't have any contacts.  Also, when a contact sends me an email, my inbox say 2 new emails, 0 from contacts.  Is anyone else having this problem or can explain what is going on?  Anyone from AT&T on this message board that can help?  Thanks

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Jun 8, 2012 12:08:01 PM
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Discovered something.

 

When I've had problems with my contacts, I've noticed that my profile photo wasn't appearing in the upper left corner of my web mail screen.  I went to my Profile then back to web mail, did a refresh and shortly thereafter my photo appeared and contacts were OK.

 

It appears there needs to be a "connection" between one's Profile and Web Mail for Contacts to work properly.

 

I've done the above procedure several times and each time it has worked.  Maybe this will work for you too.

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Email contacts disappear

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May 2, 2012 8:54:17 AM
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I"ve been having the same trouble for a few months now.  At first it was only in Internet Explorer, but as of today it's happening in Apple Safari too.  I hope someone has an answer.

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May 2, 2012 9:19:27 AM
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Wow -- I certainly hope it doesn't take months to resolve this.  I have tried IE 8 from work, Safari and Firefox from home and the problem is the same.  Anyone from AT & T out there?

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May 2, 2012 9:24:35 AM
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After scanning other posts here, it looks like it has been going on for months and ATT has no idea how to fix it.  Good luck!

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May 4, 2012 6:20:19 AM
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We have been having the exact same problem for months.  No fix.  I was lucky and got my contact list to print after trying many times.  It always disappears when I look at it and scroll down.  I haven't been able to access the contact list to forward an email for a long time.  Sometimes it works OK but will the contact list will quickly disappear.  I am going with hotmail or gmail for my email, can't afford to trust AT&T to fix this. 

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May 8, 2012 8:36:01 PM
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My address book does not work anymore for emails.  I type the first letter and before names would pop up and I could pick which one I wanted.  Now, nothing comes up and I can't email anyone.  Can anyone tell me how to fix that without having to call fricken Shrilanka?

address book is there but it doesn't work?

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May 9, 2012 8:39:45 AM
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Edited by k9jdk on May 9, 2012 at 9:20:37 AM

This is a problem with many users, both ATT and Yahoo.  I read that Yahoo is working on it, but it's been more than several weeks (longer?) now and still no fix.

 

This is not a client side problem, so there is really nothing you can do to fix it.

 

Some say switching back to mail classic fixes the problem, but my guess is the old system uses different Yahoo infrastructure, so it appears to be a client issue.

 

I've tried the "new" yahoo email and it seems to always have problems with contacts lately.  It worked OK unitl about a month or so ago.  Using att mail (web mail) l also have problems, but there are times when contacts do work.  Tried classic mail and it had the least contact problems.

 

I've also read that Yahoo has people resource problems (aka layoffs), so getting things done is taking longer these days.

 

Just read another thread with people having Outlook problems.  Works sometimes, other times not.  Lots of finger pointing from support, no solutions.

 

Re: address book is there but it doesn't work?

[ Edited ]
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May 9, 2012 5:08:18 PM
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I too have been reporting this problem to att, prodigy, yahoo and sbcglobal, but no one anywhere seems to give a darn that they are all failing their paying customers! att is failing miserably now, they don't seem to give a hoot about this issue in the least.

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May 10, 2012 8:40:53 AM
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There are MANY users with Contact List ( aka address book ) problems, both Yahoo and AT&T.

 

Some say switching to Mail Classic "fixes" the problems.  I think Mail Classic uses different infrastructure and as such appears to make things better.

 

IMO, AT&T and Yahoo have a systemic problem with contacts.  They need to put some good people on it and get it fixed.

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May 10, 2012 9:10:12 AM
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Did a little test with my contact list today.

 

My contact list has 31 entries  (not huge)

 

Create new mail message

 

Click on "To:"

 

Only 23 contacts appear in the list

 

I'm missing 8 contacts (somehow)

 

Not sure if this is new behavior or not.  I do recall having to manually my brother's e-mail address the other day, because his name didn't auto-complete.  Used to work fine before.

 

 

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May 10, 2012 9:39:07 AM
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Print out a copy of your contact list asap as you may soon be unable to print it.

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May 10, 2012 11:14:09 AM
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Already have. :smileyhappy:  Thanks.

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May 10, 2012 1:32:36 PM
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Thanks for the suggestion to try the "classic" version.  I'll see what that does.  I have also imported my contacts to my gmail account and may just switch to that as my primary account.

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May 10, 2012 8:35:57 PM
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I'm being to think ATT and Yahoo don't care about their customers. Again I've lost the ability to automatically load my contacts.

This is getting to the point that I wonder if we really need AT&T along with Yahoo.

With all the information that I have on my computer I really don't want to do a reload of Windows Vista 64 to see if that will solve the problem.

I see that others who have tried other web browsers have had no luck in getting their contacts to work properly.

I don't really know what to do next. I NEED my contacts!! (no I'm not shouting, just emphasizing the need).

Again contacts not working

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May 14, 2012 11:51:55 AM
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I've been having this same problem for some time now...finally reached someone helpful today at ATT customer service.  First, it seems like the problems started when I changed to the newer version of ATT mail.  I'm told they don't have all the bugs worked out yet!  Anyway, to solve my problem I had to 1) change my password, and 2) switch back to ATT Classic mail.  I had tried to do that on my own, but would always get a Feedback window instead.  Customer service helped me to bypass the feedback window and change my mail back to Classic mail.  All my contacts have been restored.

Hope this works for you!

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May 14, 2012 12:29:52 PM
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csn279 wrote:

I've been having this same problem for some time now...finally reached someone helpful today at ATT customer service.  First, it seems like the problems started when I changed to the newer version of ATT mail.  I'm told they don't have all the bugs worked out yet!  Anyway, to solve my problem I had to 1) change my password, and 2) switch back to ATT Classic mail.  I had tried to do that on my own, but would always get a Feedback window instead.  Customer service helped me to bypass the feedback window and change my mail back to Classic mail.  All my contacts have been restored.

Hope this works for you!


A few added comments.  The "new AT&T mail"  (aka web mail) is several years old now.  There is yet another newer email client that isn't well behaved with the Contact list either.  I've heard from others and I have tried Classic Mail and while Contacts did appear better, eventually problems cropped up.  YMMV

 

I did a search on several other yahoo mail related forums and found that contact list problems have been around for years.

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May 17, 2012 12:20:17 PM
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I had the same problem but I contacted AT&T and we found out I needed to switch over to "Mail Classic" when you want to send out an email to all your contacts.  I'm a Avon Rep and I have 300 contacts and was getting so upset that I couldn't find them.  But now it works.  Go to "Options" on your email page and switch over.  Then switch back over to your regular email.  Has something to do with BETA which won't work with contacts.  Hope this helps!

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May 17, 2012 12:58:21 PM
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Edited by k9jdk on May 17, 2012 at 1:08:16 PM

That's fine and I've heard about switching back, but....... this has been a long term problem and it should get fixed.

 

An update:  I'm now using the newest web mail and contacts have been working for the past 2 days.  A week or so ago they weren't.

 

And the BETA is no longer the BETA and that's the version that is now working for me now.   I don't have many contacts but none were working prior to a few days ago.

 

 

Re: Email contacts disappear

[ Edited ]
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May 18, 2012 6:52:36 AM
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I'm so glad I'm not the only one! I printed my contact list. Trying to switch back to classic but when I click on the button nothing happens. Guess I'll be making a phone call.

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May 20, 2012 10:29:27 PM
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I've been having a similar problem with my contacts especially when I want to add contacts to a particular category.  The new contacts appear when I first add them BUT when I come back to it another time, those "added" contacts are no longer there!  I spent an hour with an att.net Support Tech.  She said I have to use the Mail Classic version for my email.  Well, I did and it still did not work.  Then she said the problem is with AT&T and not the user.  Their engineers are working on the problem and should be corrected in a couple of hours.  Eight hours later, it's still not working! 

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May 21, 2012 8:48:15 AM
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I've decided that I will not add any new contacts to this email account and will probably use my gmail account.  I've already copied my contacts to gmail and should be good to go with that account.

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May 21, 2012 1:42:30 PM
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Today I'm getting a "Connection Timed Out" message when I click on Contacts.  Was working OK for a few days, now it's broke again.

 

 

 

 

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May 21, 2012 7:17:58 PM
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I am having the same problem.   One time the contacts are there and the next I am told "I have no contacts".  The addresses do not automatically fill in the address bar although they used to.  What is going on?  How do I switch back to Classic email?

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May 22, 2012 4:17:01 AM
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Today my Contact list is working again.  I changed nothing.  No switching back and forth from Classic, etc.

 

I will send yet another suggestrion to fix the contacts problems. 

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May 22, 2012 1:09:21 PM
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I am also having this problem.  When I first log in to "compose new message" my contact list will appear.  Then in a flash, they are all gone.  If I start to type in a name in the "To:" field, the name is surrounded by a red box,  as if this name is not in my contact list.  When I go to contacts, all my many contacts are gone, and the header says I have no contacts.  What can I do to fix this problem?

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May 22, 2012 1:21:13 PM
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katmad wrote:

I am also having this problem.  When I first log in to "compose new message" my contact list will appear.  Then in a flash, they are all gone.  If I start to type in a name in the "To:" field, the name is surrounded by a red box,  as if this name is not in my contact list.  When I go to contacts, all my many contacts are gone, and the header says I have no contacts.  What can I do to fix this problem?


There are 3 things you can do.  #1 call support and report this.  #2 wait awhile (no kidding) and Contacts might start working again.  #3 submit a suggestion:  "please fix the contact list problems"

 

I have done all 3.

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Jun 8, 2012 12:08:01 PM
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Discovered something.

 

When I've had problems with my contacts, I've noticed that my profile photo wasn't appearing in the upper left corner of my web mail screen.  I went to my Profile then back to web mail, did a refresh and shortly thereafter my photo appeared and contacts were OK.

 

It appears there needs to be a "connection" between one's Profile and Web Mail for Contacts to work properly.

 

I've done the above procedure several times and each time it has worked.  Maybe this will work for you too.

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Jun 9, 2012 11:17:32 AM
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I followed Senior Newbie's post and it worked for me also.  Thanks Senior Newbie.  I wonder why the prfile is linked and how it works?  FYI, I was only having this problem on in MS IE8 and 9.  The autocomplete and stored contacts work fine on Google Chrome all the time, so somehow it also seems linked to MS IE.  . 

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Jun 12, 2012 10:37:27 AM
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The contact problem hit me yesterday.  Is anyone out there getting any results by contacting AT&T?

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Jun 12, 2012 11:15:34 AM
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WestMichigan wrote:

The contact problem hit me yesterday.  Is anyone out there getting any results by contacting AT&T?


Did you try the Profile procedure described a few notes above this one?  It seems to have worked for all that have tried it.

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