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Posted May 17, 2013
2:59:49 PM
Email Password Reset
Edited by ATTDmitriyCM on Aug 19, 2013 at 2:01:17 PM

I noticed that my email account had been possibly hacked yesterday. I have tried to reset my password with the security question that I provided but it is saying that they are wrong. Is there any way that I can have a temporary password sent to an alternate email or am I out of luck on retrieving my emails?

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May 20, 2013 9:00:00 AM
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Community Specialist

dsmith0822,

 

I will include the steps to take to recover your email account.

 

My AT&T email account may have been hacked, phished, or compromised

 

Email password change or reset

 

Learn about your free att.net email account

 

If your still having trouble try sending a private message to our ATTCustomer care department by using the following link. Please include your name, an accessible email address, phone number and the best time to be contacted; please allow up to 48 hours for a team member to respond after sending your message.

 

Private Message

 

James

Accepted Solution

Email Password Reset

[ Edited ]
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May 20, 2013 9:00:00 AM
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Community Specialist

dsmith0822,

 

I will include the steps to take to recover your email account.

 

My AT&T email account may have been hacked, phished, or compromised

 

Email password change or reset

 

Learn about your free att.net email account

 

If your still having trouble try sending a private message to our ATTCustomer care department by using the following link. Please include your name, an accessible email address, phone number and the best time to be contacted; please allow up to 48 hours for a team member to respond after sending your message.

 

Private Message

 

James

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May 20, 2013 12:45:16 PM
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Community Support

Hi dsmith0822,

 

Just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you shortly to assist.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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