08-21-2012 03:41:00 PM
I have been experiencing itermittent problems with my AT&T email for months. I have been on remote access with their tech (2 1/2 hours of my time), chat, and phone with no results. In fact, everytime I'm call (and have to wait 15-25 minutes to talk with someone), I get disconnected when they try to transfer me. Do they try to call back? (even though they ask for another phone # in case of disconnect). NO! Their techs don't even seem to know that AT&T's own web site STATES that they are having problems. I have reset my password several times and the problem still exists. Outlook won't connect with their e-mail server and there is an endless loop asking over and over and over for the password. The problem is NOT with Outlook because I experience the same problem on y Kindle Fire. After a 17 minute wait today, I finally got a tech who knew nothing. I asked for her supervisor and after another 10 minute wait I finally got a supervisor and what happened? I got disconnected in the middle of my conversation with him. I have home phone, Internet and wireless with AT&T, but that is about to change. I pay AT&T a LOT of money every month for sorry service.
I am FED UP with AT&T!!!
08-22-2012 11:30:44 AM
I had the same same problem and frustrations for two years. A review of this bulletin board shows it happens to people with Outlook, Outlook Express, Windows Live Mail, and Macs. The AT&T techs call it the "password rejection loop." Finally I was able to talk to people who gave me useful ideas. They don't explain everything, but they have made the AT&T POP3 mail service useable again.
1. Yahoo locks your account when it gets a POP3 login request with a bad password. It will remain locked no matter how many times you try to access it with your POP3 account. After I complained, both AT&T and Yahoo examined the logs for my account. At least one of the POP3 login requests came in when I had not tried. They told me this happens, not often, but to some people a lot. My email address is out in the open and I have had it for a decade or more. It is very conceivable that one or more perps are trying to access my email account.
2. Yahoo seems to be suffering from an early stage of dementia. It can forget who you are and start blocking POP3 login requests if you don't login into web mail once in a while -- the suggestion was once every two weeks.
3. Yahoo and AT&T have separate account profiles for your email account. They are supposed to be in synch. Sometimes they are not. The AT&T reps have a tool that can compare the profiles and bring them back into synch if they are different. This happened to me once. After examining the log, they could come up with no idea why they get out of synch.
4. If Yahoo blocks POP3 login requests, the block can be cleared simply by logging into web mail -- but you must login in through a Yahoo server, such as Mail.Yahoo.com, instead of an AT&T server, such as ATT.net.
Soooo, if you are getting the notorious password rejection errors, then do the following:
1. First, make sure you haven't changed any settings since the last time you successfully download emails. If you haven't, it is just a waste of time changing passwords or deleting your account definition and rebuilding it in Outlook, etc. One of their reps actualy suggested I uninstall and download and reinstall Windows Live Mail. That's aout when I lost it.
2. then try to login to Mail.Yahoo.com. Since I have learned the above, I have had password rejection errors four or five times in say six weeks), and logging on to web mail though the Yahoo server has always cleared the block. It does not seem to make a difference whether I stay logged in or log out before I try to download emails, it has always worked.
3. If that does not work, talk to a rep. and ask to have your Yahoo and AT&T profiles compared and brought into synch. If the rep. does not understand your request, escalate until you find one that does.
4. If you can log into web mail and your profiles are in synch, and you are still caught in the password rejection loop, send a private message explaining what you have dome to one of the forum managers. Doing so consistently resulted in a knowledgeable rep calling me back.
One of the questions they asked while digging into the logs of my account was how many devices I have. I have only one, which I was told makes things easier. Your seem to have two devices, a PC with Outlook and a Kindle. Be sure to tell them this. They didn't say why, but multiple devices seems to make life more difficult for them.
As a last resort, if working through they logs suggests that your email address is badly compromised, you may want to consider ditching the old one and getting a new one. Fortunately, in spite of the age of my email address and its exposure to the public on numerous bulletin boards, etc., I get the password rejection error less than once a week and logging onto web mail through a Yahoo server has always cleared it. It gives me a chance to examine the accumulated junk mail (every so often there's real mai that they have misclassified).
Another workaround that helped was setting up another account, mine was in HotMail but Gmail should work, and using Yahoo web mail options to forward your traffic to the new address. HotMail and Gmail don't seem to have these problems.
I hope this helps.
08-22-2012 01:26:15 PM
Thanks for the information. It would be nice if their techs knew about this so they could let customers know when they call. Three different techs I talked with didn't even know that their wed site said they were having intermittent problems. What would be even better would be if they would post this information on their web site where they say this can be a problem. I'm pretty disgusted with AT&T because of the problems I've had in getting help - which I finally got, not from the company, but from a fellow customer! And twice, I got disconnected after waiting 20 minutes or more to get a live human. One even asked me for my phone number so they could call if we got disconnected, but they never even called!
09-22-2012 06:56:59 AM
I am experiencing the exact same issues where my SBC GLOBAL account works some days and then for no reason drops off line. There is absolutely NO attempt what so ever by ATT to improve their poor system performance say nothing of their totally incompetent service reps.
What seems amazing to me is that every so often I delete and then re-setup my SBC e-mail account in my Mac MAIL and it works immediately for one evening and the following morning the account is down again. This is not a multi billion dollar professional world class e-mail service - this is a hobbyist's toy.
I suppose I will ditch all my ATT services I had for decades and sign up with ATT's competition.
09-22-2012 04:09:03 PM
I totally understand your frustration as I have experienced it too. Right now, I can RECEIVE e-mail using my Outlook, but cannot SEND any e-mails. I have changed my settings over and over using what had worked before as well as what they recommend on their web site. Nothing works. It's not like Outlook is some cheap fly-by night e-mail program. Obviously AT&T doesn't have anyone smart enough to figure out how to make their e-mail work, so they blame it on the e-mail program.
09-26-2012 08:10:04 PM
11-28-2012 10:48:46 PM
This may have more to do with AT&T no longer offering POP access to their free EMail accounts after June 11, 2011.
Web mail was OK today, but after a password reset yesterday POP activity would fail authentication.
I used web mail and I changed from POP support to Mail Forwarding, saved, and then changed back to POP, and saved.
POP protocol was then functional.
06-03-2013 09:56:27 AM