Cannot receive email via Outlook Express

[Lisa_1]

I have changed nothing regarding my email account, passwords, etc. in Outlook Express. Today my email stopped working and I can no longer send or receive email under one of my ID's. The other one is working fine. The one that is not working acts like it is trying to pull in my email, but then a window pops up telling me to enter my email address and password, even though they are already entered and correct. I contacted AT&T and after having them go over my settings about 5 times, (even though I KNEW they were correct) they came back and said they had an email outage and my email would be back up in 3 hours. That was 4 hours ago.

I just tried again to send email from the problem email address and got this error: "The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'xxxxxx@bellsouth.net'. Subject 'test', Account: 'pop.att.yahoo.com(1)', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Server Response: '553 From address not verified - see http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html', Port: 465, Secure(SSL): Yes, Server Error: 553, Error Number: 0x800CCC78"

Anyone have any ideas? Thanks.

Blessings, Lisa

[Lisa_1]

Here's an update on what worked for me finally.

Nobody at ATT knows what they are doing, so don't bother calling. Anyway, last night I got an email from them that said I had to verify my email address. Here it is:

"Dear AT&T Internet Services Member,

We have received questions regarding the following error message which is received by customers when they send e-mail using a non-verified e-mail address:

“Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 553 From: address not verified.”

If you have received this error message, you will continue to receive it for emails sent with a non-verified address until you verify your Yahoo! email address or any other non AT&T email addresses (e.g., name@company.com, name@college.com, name@yahoo.com, etc.). Verification instructions are available on the AT&T Help site http://helpme.att.net/article.php?item=11646. If you have already verified your non AT&T email address and are no longer receiving the 553 error message, please disregard this email.

Thank you for your attention to this matter as we work to improve your Internet service. Our goal continues to be to make you a very satisfied customer. If you are experiencing any issues and would like to speak to a customer support representative, please contact us at 1-877-722-3755.

Sincerely,

AT&T Internet Services"

Okay, that link in that email above, DOES NOT WORK! All it does is take you to the ATT page. Worthless. I looked all over their website for article 11646. Anyway, this link is where I did go to verify my email address:

https://login.yahoo.com/config/login?.scrumb=0&.partner=sbc&.intl=us&.done=https%3A%2F%2Fedit.yahoo....

After I verified the ID that wasn't working, mine started working again. Although, ALL my email for both my ID's began coming into one folder instead of separate folders, but I deleted my mail rule for that and made a new one and so far this morning, everything seems to be working. I don't know if it was a fluke or if what the email said to do worked. Good luck. If anything else happens on my end, I'll let you know.
Lisa

[Lisa_1]

Another update from me: I'm not so sure my email is working 100% yet. If I send myself a test email, it comes through, but everytime I push Send/Receive to have my mail come in, the window says "Authorizing" like always and then the green line shoots across like it's downloading my email, and I can see where it says "Receiving list of messages from server", but nothing comes in.

So, does AT&T plan on fixing this anytime soon or do they just want to lose all their customers?

[Imelda_1]

Hello Lisa,

Make sure that you have the correct settings on the account on your Outlook.
Please click on the link below to walk you through on how to properly set-up your account;

http://attdsl.lithium.com/t5/Email/Setting-up-an-Outlook-Express-Email-Account/td-p/4

Try to disable/turn off your security software on your PC.You can also delete and recreate the email profile on your Outlook.

[Lisa_1]

Hi Imelda,

Thank you for the reply. As I stated earlier, ATT ran through all my settings with me about 5 times last night, even though I knew they were already correct. Nothing has changed with my settings. It is definately something on AT&T's end, not mine.

Lisa

[tier1]

Hi Lisa, i have checked the error message that u got which was 0x800ccc78 error number 0x800CCC78: SMTP_REJECTED_SENDER Unknown sender. This is caused by having the incorrect e-mail address in the Reply-To field. solution: This is an unknown sender error and results from having the incorrect e-mail address in the Reply To field. So, basically try check the message that you have sent out and delete whatever message that u have in your outbox.Then try to send a test mail to urself, if it works den try to send an email to one of ur contacts. Try to see if it will work.I hope it does.^_^

[Lisa_1]

Hello Teir1,

Thanks for the reply. I don't think it's anything on my end because the error's keep changing. All day yesterday my email worked fine. Now this morning NEITHER if my email ID's will pull in the email's and I'm getting the following ID for BOTH email ID's.

The connection to the server has failed. Account: 'xxxxxxxx', Server: 'pop.att.yahoo.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E

Any ideas about what's happening now? Thanks.

Lisa

[uceditor]

Yahoo POP mail servers are down until further notice. One of the "blessings" of Yahoo mail, I'm afraid. Mine is affected too.

[Shannon_1]

I am now having the same problem. Been working fine for months and then this morning it is not working. Been trying to get my emails since 4am and it is now 7:20am. Here is the error msg I am getting from windows mail: The connection to the server has failed. Account: 'Main Account', Server: 'pop.att.yahoo.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E Called tech support and was told that my settings were wrong. So the tech due walks me through a complete re-setup of all of my settings. When we were all done he says hit send/receive and I did only to get this same error message. Then the tech idiot hangs up on me when I asked so why is it not working now ???? So does any one know why this is going on ? Thanks, Shannon

[Shannon_1]

Thanks uceditor. You must have been typing while I was. Calling AT&T back to complain on why I was hung up on just because their tech support guy does not know what he is doing. Pissed me off enough to maybe even tell them to cancel this account and my business account also.

[Lisa_1]

Uceditor, what does "down til further notice mean"? I mean, did you talk to at&t? Did they give you any kind of idea how long? What are we supposed to do in the meantime? I am SO sick of all of this. I've had a less then 2 year old TV take a crap this week along with a HP Printer and my email.

[akee]

hi Lisa!

if it's true that the POP server of Yahoo! is down, you could still send and receive email using the webmail. you may access your emails online via att.yahoo.com/mail website. then just login using your AT&T email ID.

[Lisa_1]

I just did that and found 45 emails in there that haven't come in, off and on, for over a month!! Apparently this is going to be an ongoing problem and so now I will have the fun of trying to switch my home phone, internet, etc? I have AT&T for our cell phones and everything, but I am sick and tired of the lack of support. When we call AT&T about our email they want to run us through 30 minutes of checking settings every dang time!! It's not my settings. Obviously it is a problem on AT&T's end or we wouldn't all be having these problems. At least have the support people answer our questions honestly and tell us what is going on instead of having us check our settings!!

[ropdqprinting]

In Outlook Express change your receive server to not use secure authorization. It will also change the port to 110. Then you can receive mail. The smpt server is not affected. Apparently att is having a problem which they won't realize for a week or two as being their problem.

[Lisa_1]

LOL Rop! Thanks for the chuckle. I needed it.

If I do what you say, will it make my computer less secure or anything? Sorry, I don't know much about this. I just checked my accounts under properties > servers and I have "Log on using secure password authentication" is unchecked and "My server requires authentication" is checked. What should I check or uncheck or are they already set at what you suggested?

Thanks for the help.

Blessings,
Lisa

[akee]

@ Lisa,

to change the POP port setting as suggested above by ropdqprinting :

open Outlook Express --> go to TOOLS --> ACCOUNTS --> select your email profile --> PROPERTIES --> go to ADVANCED tab --> under INCOMING MAIL (POP3), uncheck the box "This server requires a secure connection (SSL)" --> hit OK. close and re-open OE. then see if you can start receiving your emails.

BTW, unchecking the option "This server requires a secure connection (SSL)" will automatically change the port from 995 back to the default 110 port.

[Lisa_1]

Hello,

I originally started this thread and after my last post, my email through Outlook was working fine, so I thought. I have just discovered in the last few days that I have several emails now going into my "spam" folder in my AT&T/yahoo webmail account instead of coming into my Outlook account. These are legitimate emails and not spam and I just missed out on a great deal via Craigs List because the seller's email went into the spam folder in AT&T instead of coming into my Outlook account. Why is this happening and how can I fix it? Thank you.

Lisa

[PWH]

This has been a pain in the ... neck! I had the same problem at about the same time everyone else did. I called tech and they walked me through changing POP, etc. to all new settings. At least then, my email worked, although there were glitches. When I access Outlook, it frequently takes a couple of attempts to login & takes forever to download. After a week, I realized I wasn't getting emails from friends and went to the web mail to find my SPAM filled with friendly mail. For the most part, I am getting my emails but continue to check the web mail SPAM [ a pain] to make sure. Just this morning a friend emailed me as to why I hadn't responded. This is the second known instance in the last week of unreceived emails from people in my address book. But these emails aren't even showing up in the web SPAM. No new SPAM mail at all. I for one really hate this yahoo server change!!! If I had a choice, I'd change providers!!!

[akee]

hi Lisa!

only the emails in the webmail's INBOX are downloaded to your outlook program. you need to mark those valid emails as NOT SPAMS so that they will be directed to the INBOX folder again in the future.

just login at att.yahoo.com/mail website using your email ID. go to the SPAM FOLDER, open the valid emails and then click on NOT SPAM button on top of the page. this will train your email not to recognize those senders as spammers.

good luck!

[PWH]

I have gone to webmail and marked emails that are not SPAM. The problem is that ALL the emails I receive are not going into EITHER the SPAM folder or Inbox folder. Where are they going? There should be a ton of spam in the folder - real spam - but I may get 3 or 4 legitimate emails in web SPAM. I am not getting any SPAM in OutlookExpress & they are not going into the web mail folders. Where is it going? How can I direct legitimate mail to the Inbox if it isn't in ANY of the folders??? Do I have direct ALL emails, including all web mail Spam, to my Outlook Express? Just another nuisance.

[Frank654]

I Have used Outlook Express when I had a dial up service. I now have DSL and my Internet Explorer works fine but my Outlook Express will not work. I cannot send or recieve with Outlook Express. When I try to receive an email, I get this message: There was a problem logging onto your mail server. Your Password was rejected. Account: 'AT&T DSL', Server: 'pop.att.yahoo.com', Protocol: POP3, Server Response: '-ERR [AUTH] invalid user/password', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92 Thanks, Frank [Edited, please don't put personal information on the forums!  Thanks!]

[Penny_1]

Hello Frank654,

The error message that you are getting, indicates that there could be some problem with the settings of your Outlook Express, hence please verify the settings through the link mentioned below: 

http://www.att.com/esupport/article.jsp?sid=KB400681

Require troubleshooting, as per the error message:

Error: 0x800CCC90

• Check your mail client settings and make sure your user name and password are correct
• Check to see if you are using a firewall or anti-virus. If so, disable the software and try again.

  NOTE: If able to send and receive when the firewall or anti-virus is disabled, there is a configuration issue with the software. You need to contact your computer vendor for support.

• Delete and recreate the account making sure the settings are correct.

NOTE: To recreate the AT&T email account on Outlook Express, use the link mentioned below: http://www.att.com/esupport/article.jsp?sid=KB400800

Error 0x800CCC92

• Check your Outlook Express settings, and make sure your username and password are correct.
•  Reset password to a different password and verify the ability to check email in webmail.

NOTE: You may use the link mentioned below to reset the password:

http://att.yahoo.com/changepassword 

• Recreate email account in Outlook Express.

If the issue persist, it is recommended that you contact the AT&T eChat helpdesk.

If you are in, 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI',  you may click on the following link to connect to a chat agent.

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

[evilscott]

I keep getting this in Outlook 2007:

Task 'xxxx@att.net - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

There is no reason one should need to 'recreate' an account. Changing the server shhould suffice. Plus, it will mess up the .pst folder. What is the problem?

[ryshamraafat]

with outlook I can receive emails from google but from yahoo.thay cann't be read,

the same problem as you dicribed above appears when setting the yahoo accounts

thank you

raafat yousef

[ryshamraafat]

dear akee how can I receive my yahoo email by att.website and what about being in need to receive all m emails by outlook?

[sjc3dbjl]

how come i can't receive a new friends email (from Yahoo)  she can receive from me

[Penny_1]

Hello sjc3dbjl,

Please, accept my sincere apologies for any inconvenience that you might have experienced.

If you are not receiving any error about blocking email, this indicates that there is no block from AT&T on your email account.

You may also check, if her email address is added in block list under your AT&T email account, if it is please remove his email account from the block list, you may use the steps mentioned below to check the same and also suggest your friend to check the same (whether your email address is added in block list of his email account if it is, suggest him to remove your email account from his block list).

To unblock email address using AT&T Powered by Yahoo! All-New Mail, do the following:

1. Sign into the AT&T Powered By Yahoo! Webmail.
2. Click Options, and then More Options.

   

3. Click Spam.

   

4. If you see any your friend's email account in the block email link, select that email address..
5. Click on Remove.

   

After trying all the steps mentioned above, if the issue persists, it is recommended that you contact AT&T eChat support.

If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI' area, You may click on the following link to connect to a chat agent:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx