Blank security questions with forgotten password @att.net

[g_baker1533]

I have forgotten my password to an @att.net account.  When I follow the "reset password" instructions, I get to the screen asking for security questions.  The question is blank, yet it still expects an answer.  What can I do?

[Computer-Joe]

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g_baker1533 wrote:

I have forgotten my password to an @att.net account.  When I follow the "reset password" instructions, I get to the screen asking for security questions.  The question is blank, yet it still expects an answer.  What can I do?

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Unfortunately the only way to change/add security questions is to log in to the account in question. Catch 22

You will have to call in to get the questions filled in or have them change the password to the account so you can log in and change/add the questions yourself.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[g_baker1533]

Thank you so much.  I can't find a phone number on the site, it seems I click links in circles trying to get a direct line.  Does anyone know the number to call if your password needs to be reset?

[Computer-Joe]

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g_baker1533 wrote:

Thank you so much.  I can't find a phone number on the site, it seems I click links in circles trying to get a direct line.  Does anyone know the number to call if your password needs to be reset?

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No problem, that's what I'm here for.

The number is 1-800-882-2020

The quickest way in is to call the 2020 number, confirm your phone number when it asks (if calling from your home), and then just keep saying "none of those" to the rest of the prompts and it will connect you to a real human within a minute or two.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell